Your upgrade failed + replaced my phone = Faulty charger!

Dear Verizon,
   Ever since my Droid Moto Razr phone was replaced with the Droid Moto Razr HD (after the Verizon update destroyed my Wi-Fi connectivity), the new charger that came with the Droid Moto Razr HD has been non-reliable in charging the phone. I got rid of the Droid Moto Razr and the accessories and have been using what you replaced it with...the Droid Moto Razr HD and it's accessories. I often have to prop up the phone to charge with the charger, or use the cable from a friend to charge the phone.
   I would hope that you can replace this and fix this issue, as I thought this phone change nightmare had already been put to rest !!!
Please advise.
Regards,
Rob

Hi Jonathan,
   Thanks for your reply.
   Actually, I did try it with my wife's and sister's phones the other
day, however, that's before the black rubber came off the wire nearest
the plug, and exposed copper wire. When my toddler came over to be his
nosy self and wanted to touch the shiny copper, I realized that this is
a safety hazard, as well, so I tossed it ASAP. Now I need to charge it
in the car, and since I cannot leave my son alone in the house, I have
to drag him in and out to charge the phone, check it, and then bring it
back in when charged.
    I had the previous phone and the cable was fine, but after you guys
replaced the phone, the new cable was defective and could have caused
a catastrophe here.
   Everything was fine until you had to replace my phone after a mandatory
upgrade you pushed.
   Please help a long-term customer be able to charge his phone from
inside his home!
Regards,
Rob E
Verizon Wireless Customer Support
Verizon Wireless Customer Support
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    >> Personal information removed to comply with the Verizon Wireless Terms of Service <<
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