Z10 automatically loses any e-mail from inbox and sent box immediately after being read or not

Hi Everyone, just need some advice on how to cure my Z10 from losing anything/e-mail in my in-box or sent box (even deleted items)
Solved!
Go to Solution.

Hello Victor,
As I suspected, your mail client is likely downloading messages and deleting them from the mail server on which they are stored. When this occurs, the message is also being deleted from your BlackBerry Z10 smartphone.
Set your Microsoft Outlook to leave a copy of the message on the server using the steps in the following article and let us know if this addresses the issue for you: http://www.blackberry.com/btsc/KB12283
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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