Z10 without BIS just a kind of pale iPhone copy

I'ma  faithful blackberry customer almost for decade now and I had in mind to switch from my 9860 to Z10. I purchased it from my carier, ORANGE and got it last monday. I had already changed from old to new blackberry several time and I was prapared to it with Z10, not that way!
After having trasfered data from my 9860 to Z10 and connecting it to network I was waiting for the BBY registration message and the Services directories, but I'll keep on waiting if the customer support hadn't told me (after having placed 15 calls and spent hours) "Z10 doesn't use BIS anymore" ... Thus NO MORE push mail, no more filters set up on BIS end, no more auto CCI when sending messages from the Z10, no more Blackberry email management success at all!
You just have to set up each and every email address teh way you did on other device email client:
Using GMAIL you should know if you connect to you Gmail account using any email client you should use the recent:[email protected] to get new messages even they already had been downloaded by other client. NO WAY to set up a gmail email address in Z10 using ":" you get this message error "IMAP server is not available yet, try again latter" !!
If you try to connect to server using plain text authen. it doesn't work either.
I've sent back Z10 to my carrier: without BIS Z10 is just a new smartphone maybe not worst than i5 or S4 (I'm not a Apple oy Samsung addict) and certainely not better.
WHY don't you let your customers decide if they want to keep using BIS or straight connect using POP3 or IMAP?

Hi and Welcome to the Community!
DIDFOR wrote:
I'ma  faithful blackberry customer almost for decade now...
To add to the above...
While an answer is now moot for you (since you returned your Z10), nevertheless...it is a shame you didn't give it more time. Had you done so, you may have come across the "Advanced" email configuration screens, on which you can indeed select POP, IMAP, CalDAV, CardDAV, EAS, and several others. Using the wizard requires the server to provide back to the device the proper settings...using the Advanced settings allows the user control over how a specific account is configured to their Z10 (within the limits of what the server supports, of course).
As for PUSH...there certainly is that! But, of course, only for server environments that support it. But, to compare, even under BIS, PUSH was (for non-PUSH supporting email servers) only truly from the perspective of the BB...BIS was polling the server at a 15 minute interval, and then pushing to the device things that arrived on the server. BIS would shorten that interval whenever it found something, but during periods of inactivity, BIS was polling every 15 minutes...which is exactly what ActiveSync does for non-PUSH enabled servers. So it is relatively the same as before.
As for the message ("IMAP server is not yet available..."), that normally happens when you have not, inside of GMail itself, activated IMAP. The user has control over what is faced to email clients (POP, IMAP, or both)...at least for non-paid accounts, I am not sure if it's different for paid GMail accounts (e.g., your own domain, hosted within GMail)...but, I do know that paid accounts have support available from Google...but it would appear that you did not try that either.
As for BIS...that's gone for BB10, replaced by on-device ActiveSync. We can debate forever "why" they may have chosen to do so, but that debate is moot...for it is what it is.
Good luck with whatever other platform you decide upon!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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