Z87 gd-65 gaming overclock and bip issue

hi guys,
i have some problems with his motherboard.
If i set the multiplier at x42 with 1.2V, Windows set temps dinamically from 0.1 to 1.35v when i run Linx 0.6.5, why?
If i load default value and after i press oc genie on the motherboard the system doesn't boot.
The initial bip of speaker doesn't ring.
I have 1.5 bios, i update this?
My configuration
Mobo: msi z87 gd-65 gaming
Proc: i7 4770k
Ram: gskill sniper 1866 4*4gb
psu: corsair tx 950w
Vga: sapphire 6950@70
the setting of bios are this
thanks

Quote from: Sea Dog on 27-April-14, 09:10:16
Newer released mainboards eliminated the POST beep, counting of USB devices, etc..
The board I got to test with didn't exhibit any problems up to 44X on Auto everything so I can't really expand on what the trouble might be on your system. Some Intel CPU's really stink, but most Haswells from what I have seen will do at least 42X with everything on Auto. Have you tried the Turbo OC method? Return the CPU Ratio to Auto and set the Core Ratios in CPU Features all to 42X? Increase the power limits & durations in CPU Features? Sometimes these settings will help when RAM is OC'd, SA to 0.970v's - 0.0975v's, I/O 1.07v's. For CPU support, sometimes PLL V. increase will help. Try 1.82v's - 1.84v's. Also, maybe try setting VDroop to 100% in the Digital sub section. 1.35v's seems an excessive amount of voltage to run just a 42X stable.
i have set the parameter how you said, but the frequency doesn't go at 4200 but remain fixed at 3500. at power limits & durations in CPU Features how much i set?
I set all at default, and after 45 second of linx avx 1 this is the result:
the temps are very high and the tension is 1.35v sets from motherboard.
Is the processor very unfortunally, Or is a motherboard problem?
thanks
i have changed thermal compound and the result is the same.

Similar Messages

Msi z87 gd 65 gaming freezing and bsod

msi z87 gd 65 gaming freezing and bsod happens in a game or on desktop
build 26/09/2013 08:16 PM
i7 - 4770k
msi z87 gd65 gaming
corsair 32 gb ddr3 cmy32gx3m4a2400c10r
asus r9280x-dc2-3gd5 r9 280x
h110i corsair
corsair hx860i
crucial m4
cooler master cormos 2 case
system started to freeze and bsod
items I have done
osri
new psu
memtest all sticks and one at a time all passed
hd tune smart test passed
increased voltage on memory in case it was that as the x m p does it at 1.5v increase 4 steps from 1.5v to 1.9v all 4 gave the same issue
1.65v bsod as well
who crashed says amd ccc is causing the issue reinstalled with driver from asus and latest also the beta same issue is happening
this is why I think its the main board but was going to run the system from intel gpu by removing the amd gpu from system maybe even test an alt slot x8 to see what happens
currently testing r9 280z card with default gpu clock 850mhz instead of 1000mhz incase that's whats causing it
I know this is another post the other post does not have edit on the post any more so making you aware of this
any one got any ideas as to what to try next
On Sat 06/09/2014 04:26:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090614-8346-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x2DBA1)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800FFB3BA1, 0xFFFFF8800CFEE540, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Fri 05/09/2014 21:27:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090614-8564-01.dmp
This was probably caused by the following module: win32k.sys (0xFFFFF9600012E354)
Bugcheck code: 0x50 (0xFFFFFD00C0873680, 0x0, 0xFFFFF9600012E354, 0x7)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Fri 05/09/2014 17:54:09 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090514-7909-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x3267E)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88004A3267E, 0xFFFFF880060F6A30, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Thu 04/09/2014 23:44:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090514-9796-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x10E (0x1F, 0xFFFFF8A00B7F9E50, 0x0, 0x15B641)
Error: VIDEO_MEMORY_MANAGEMENT_INTERNAL
file path: C:\Windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video memory manager has encountered a condition that it is unable to recover from.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Thu 04/09/2014 21:54:59 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090414-7878-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x2112B)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800494A12B, 0xFFFFF88011FF4558, 0xFFFFF88011FF3DB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Thu 04/09/2014 21:30:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090414-8470-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x308F0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800FF8F8F0, 0xFFFFF8800907E420, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 02/09/2014 18:50:50 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090214-8143-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x50 (0xFFFFF8B00E9D800C, 0x0, 0xFFFFF8000397A981, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 31/08/2014 15:31:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-7753-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x2112B)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800413B12B, 0xFFFFF88011DEF558, 0xFFFFF88011DEEDB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 31/08/2014 08:49:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-8424-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x308F7)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF880048308F7, 0xFFFFF88008DC2B00, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 30/08/2014 22:58:37 GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-9687-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xA (0xFFFFDA801908C040, 0x2, 0x0, 0xFFFFF80003659EC9)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
26 crash dumps have been found and analyzed. Only 10 are included in this report. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

No need to edit, just add a reply as flobelix asked for exact models of RAM and motherboard.
As it's double posting, this one gets locked. Please continue this one:
https://forum-en.msi.com/index.php?topic=183138.msg1314803#msg1314803
>>Please read and comply with the Forum Rules.<<
Topic Locked

Re: Z87-G45 GAMING C9 and USB issues

just as a side note... where did you find that PSU, i cant find it on any of my manufacturer reference sheets to see who actually makes it. I did find a number of references to it that state it is a really poor quality PSU. Which, I am going to agree w...

I was using W7 with no updates. I have since installed SP1, many of the tiny updates. It still crashes.
I have read there are issues with my chipset and 900 series cards.. but their issue is different to mine.
And it is weird that the 2nd computer does...

Best Settings for Athlon 1700 + (no overclock) and other issues...

Hi!
The solution for my last problems sent me into other questions.
1 - What are the best settings for an Athlon XP 1700+ and a KT3 Ultra Aru?
2 - Athlon XP is anounced to have 266 fsb, but in bios you can change only to 220! Anyway, in the kt333 chipset specs says it has 266 fsb...
I'm confused:
What is the difference from the fsb in the athlon XP specs and the board Specs?
3 - Raid: Don't believe this is in the manual...
Do you know of issues regarding overheating problems in hdd over 60 gb size? I've heard that there are problems because of the high rotation (7200 rpm)...
Anyway, i wanted to mount my raid for Professional Audio Recording... I guess i'll wait for ATA133 drives in Portugal...
4 - USB 2 and Windows 98:
Are there any drivers for 98se or do i have to stuck with usb 1?
Thanks in advance!
Miguel Catalão
(Portugal)

hi
133 is your cpu speed 266 is ddr ram speed
i think ata 133 is a bit of nonsense
quickest disks i know are wb with 8 mb cache
they run hot ,case fans and consider hd coolers
try via website for drivers not sure

New MSI Z97 Gaming 7 and 4690K Overclocking

I have finally received my MSI Z97 Gaming 7 and 4690k earlier this week.
When I did the overclock Genie it took me up to 3.9mhz but believe this can be easily overclocked higher manually. I am fairly new to overclocking. However, can't seem to find the ability to manually overclock this in the BIOS.
Any ideas where/how to do this or if there is an online guide. Also has a Noctua NH-D14 cooling the CPU.

First of all you disable OC Genie, it is useless for people that want MORE oc than it gives you.
Here is forum's OC guide:
https://forum-en.msi.com/index.php?topic=40413.0
And other forum's OC guide:
http://www.neoseeker.com/Articles/Hardware/Guides/OCguide/
I don't overclock (see my spec) so I can't provide you with more details but can guide you to a good link

The Crew –Racing with Your Coolest MSI Gaming Motherboard and Graphics Card

Most gaming fans are crazy about racing games, and there is a new game title just launched to fulfill gamers’ dream. We want to share with you the experience from Taiwan user who assembles a rig with a brand new MSI Z97 Gaming 5 motherboard and 960 graphics card, along with a hardware and game (The Crew) benchmarks. You may find the original article from:
https://forum-tc.msi.com/index.php?topic=113352.0
The Crew - Launch Trailer
PC configuration:
CPU: Intel i5-4670K
RAM: Avexir DDR3-1600 8G*2
VGA: MSI GTX960 GAMING 2G
SSD: Kingston HyberX 3K SSD 240G
CPU Cooler: SilverStone AR01
The MSI Z97 Gaming 5 motherboard box
Overview of the motherboard: Black and Red color scheme, it’s also the favorite color combination from MSI’s user reservation.
The PCI-E slots and bandwidth are enough for a two-way SLI setting.
Killer Ethernet, outstanding performance on internet access, especially reduce the lag issue.
The new arrival MSI GTX960 GAMING 2G graphics card
New cooling design: ZeroFrozr
The dragon symbol on LED panel
With MSI Gaming series motherboard plus graphics card, you can enable a Gaming App to overclock CPU and GPU. There are 3 modes to choose.
6-month free trail of the XSplit game caster software, free bundled with MSI gaming motherboard and graphics card
Done with assembling, quiet nice color combination and clean cable arrangement.
An overview of the very gaming look system.
Some benchmark results before racing with The Crew.
CPU and GPU info on CPU-Z and GPU-Z applications:
3DMark Fire Strike score: 6441
3DMark Fire Strike Extreme score: 3384
3DMark Fire Strike Ultra score:1262
The excel performance proof the brand new 960 graphics card comes with good a high Cost/Performance Value.
Now, check out this test benchmark score of the renowned game “The Crew”.
The game presents an ultra-quality display, 60 Frames Per Second (FPS)
FPS: Average frames is at:
Frames: 3859 - Time: 76828ms - Avg: 50.229 - Min: 43 - Max: 56
The comments of the game for your reference:
There are many types of missions that can be chosen from the America’s map.
Street racing, high-speed collision, breakaway from police, sky jumps, zigzagging, etc… make the game quite dynamic.
Now, when it comes to multi-player matches, the performance has exceeded expectations. Perhaps, it is the killer Ethernet that’s working the magic. Thus, this game is highly recommended if you have the right rig.
The downside is that the display intricacy is not as refined as GTA V and in addition, the game FPS is limited at 60 FPS. However, the overall gaming flow and performance is better than good.
The user's comment for using MSI Gaming 5 motherboard and 960 graphics card:
(The following commends are translated from user’s article, does not represent the viewpoint of MSI) ^^
Recently, MSI GTX 960 just launched so the initial price tag is still adjustable.
According to the current product line, it seems like this GPU is going to replace 750Ti. So once all the stocks (750Ti) at the store empties, we are most likely to see a price drop on GTX960.
Once the price hits the sweet spot, it’s time to try out GTX960 SLI’s performance.
The CP value on MSI GTX960 and GAMING 5 MB is pretty high. But the XSplit software that comes with the product is a bit annoying since the authentication steps are divided into 2 parts to go through for using it.
Enough said, anyways, GAME ON!

NVIDIA 960 card + GAMING 5 motherboard = best bundle for budget gaming!
it would be nice to see more testing of hardware-demanding games!

Z87 GD-65 Gaming with MSI R9 280X 3G BF4 (OMG-:censored:-BBQ)

Good morning!
I built a new gaming rig last week, and I cannot get the graphics card to work.
My spec is:
Intel i7 4770K
MSI Z87 GD-65 Gaming
16GB 2400MHz RAM
250Gb SSD
1Tb HDD
1000W Modular PSU
I've managed to install all components, and successfully run Windows 7 64 without the graphics card, but as soon as I insert the card (with power off and PSU lead removed) and try to start up the machine, neither the HDMI from the motherboard or the graphics card work.
As a note, the mobo HDMI leaves the monitor searching for a signal, and when using the GPU the screen says there is a signal, but it shows either nothing, or purple or green vertical stripes on the display.
Has anyone had this issue before?
I've tried to register the items with MSI, but the product registration center isn't working.
Many thanks,
Jax C

Problem Solved(ish)!
I used a DVI cable, and it worked straight away! - Cheers Svet!
Once I had installed the drivers and CCC etc, then the HDMI started working.
I've got no idea why this is the case, but I'm just glad I resolved it!
As a side note, on start-up, nothing appears until the Windows 'Welcome' screen - no BIOS screen (as if on a secondary monitor). Is there a way to change this?

GTX 970 Gaming 4G 100% Fan Issue

I just purchased a new GTX 970 Gaming 4G and I am having the 100% fan issue that I have been reading about. Is there an easy fix for this or do I need to flash the bios on this card. I am a newbie and any help to resolve this problem would be appreciated.
Thanks

or just flash directly to the latest vbios version .186:
https://forum-en.msi.com/index.php?topic=252958.msg1454064#msg1454064
then see if you will have a fan issues

Gtx 970 gaming 4g and legacy bios

Hi all,
As a newbie im looking for some assistance if at all possible.
ive got a hp pavillion h8-1070uk
8gb ddr3 ram,
ipisb-ch board with bios version 7.12 (lastest version)
gt545 3gb existing card installed
be quiet 630w psu with 48a output.
I'm trying to install a gtx970 gaming 4g and like a few others on here im getting to the bios screen then nothing further. Ive read one post (which i cant find now) that there is a bios upgrade for the card to enable legacy bios over uefi (which I've been told is causing the problem).
is there such an upgrade available ? and how would i install it on the card if i cant get to a boot screen ??
Thanks in advance

Quote from: flobelix on 16-November-14, 01:56:11
There is no legacy vbios for a GTX970 but just hybrid vbios versions supporting legacy and UEFI booting. These vbios versions will not work on older boards with a UEFI vbios not being GOP compliant. However UEFI or legacy vbios is NOT your problem as the system would else not post at all and you would not even see the bios screen. What you experience is a compatibility issue seen on many oem machines that are not updated properly. For socket 1155 board a ME8 bios is required to run vgas of the current generation.
I don't suppose this is a variant on the same issue as the one I've posted about elsewhere on this forum (https://forum-en.msi.com/index.php?topic=184769.0)? I have a socket-1366 i7-950 on a legacy-BIOS ASUS P6X58D motherboard, which still has perfectly decent CPU performance for everything I need of it and I'm loathe to replace.
ASUS haven't updated the BIOS since 2012, and I'm on that version; the oddness is that whether the system boots or not depends on how I've connected my monitor and whether there's more than one.
I do see when googling around there are people using the same card with the Rampage II and other similar X58 boards of that era, so there may be a quirk specific to this board, card and place.

Overclocking and to D.O.T or not to D.O.T?

First off, please forgive my very newbish question here. While I have built a couple of systems, this is my first journey into the world of overclocking.
A bit of background:
The rig I have built in my sig, with no overclocking, has been performing very well and rock solid with gaming and general use for 8 months now. I have just started to venture into the world of video editing and converting my videos into a format that can be streamed. That is when I hit the performace wall, and realized for this kind of CPU hungry use I needed to either upgrade my build after a pitifully short 8 months, or look into overclocking my system to squeeze every ounce of performance I can get from it. Not having wads of cash readily available, I decided to get my feet wet in overclocking.
My first foray into overclocking has been to just stick my toes into the water and let the system overclock for me using the D.O.T options in the BIOS. Doing some experimenting, I have found that I can get some fairly good gains in performance ~+10% in benchmarks by simply bumping the D.O.T level to 'colonel'. The 'general' setting is unstable, giving me the BSOD whenever the overclocking kicks in.
Here is some hopefully relevent info on my setup. This is the CPU-Z display when D.O.T has kicked in.
Temp wise I go from 37C (idle) to 47C (Overclocked Load)
And here are my benchmarks when using D.O.T: (3DMark05)
Main Test Results
3DMark Score 5321 3DMarks
CPU Score 5156 CPUMarks
Okay, now to the meat of my question.
How much CPU headroom do I have on my hardware, above and beyond what I am getting with the D.O.T settings I am using? I have reached the limit as far as using D.O.T('general' setting being unstable), but could I get significantly better gains if I manually overclocked?
Or.. would I be better off staying ignorant of the mysteries of manual overclocking, and just save my money to one day buy an Athalon X2?
Thanks!

first of all, if you are using DOT, you have no control on the OC. the system is overclocked using some defaults settings programed into the cell chip. that means that it doesn't take into consideration the hardware you are using, and its limitations. this might result in instability.
second, the max OC with DOT is 11% if i remember correctly. that is a puny OC attempt, especially if you are running a A64 3000+ like i do. i can get to almost 50% OC for the CPU using different methods than DOT, instead of 11%.

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

Battery, heat, and ringer issues

I recently purchased the Iphone 4s.. this is my first iphone
I did the update that Apple sent out to help the battery and it seems like it worse then before the update?? My phone has been off the charger for 45 minutes, I sent 1 text message, and had 1 phone call. The percentage is now at 87. It the last 2 minutes i have watched it go down 2%? Is this normal? Also, the phone gets REALLY hot...
If not, what do I do now??
Also, I keep missing phone calls because I don't hear the phone ring... but the ringer is all the way up..
Any help will be greatly appreciated!!

mdorling wrote:
We've got the same issues, the BBM contacts went, now the BB won't charge ... we've tried all ways to get it to charge ... typically it's just over a month old so we can't get a full refund ... we are on here trying to find out what we need to do as we can't obtain a telephone number for BB customer services nor an email address only a tweet address which I haven't downloaded onto my handset. So am stuck!!! Any and all advice very gratefully received as seriously peeved with BB models now. My first BB was fantastic ... but all newer models have had problems ... think BB needs to ensure that all techy problems are fully ironed out prior to launching their new BB handset!
1. Connect your Z10 to the wall outlet charger for an hour and then with the Z10 powered on, and with it STILL CONNECTED, remove the battery for a minute and replace. This will normally reset the the on-device battery meter and allow the charging status and percentage to show more correctly.
2. Orange is your tech support contact and any issue which they cannot resolve, they should escalate up to BlackBerry tier two tech support, or you should ask/demand that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

New Airport Extreme and iPhone Issues

I've had the networking day from ****. I previously had a 3rd Gen Time Capsule at our restaurant, connected to a Cisco 26port gigabit POE switch and Comcast digital voice and internet. Over the past few days, employees have reported trouble accessing the the Wifi network. After several restarts and firmware upgrades (including the dreaded "firmware problem" to fine update), nothing worked. I changed channels, back to auto, back to specific channels, back to auto. Made open guest networks. Nothing worked consistently. My iPhone might connect and my friend's might not. Nor his laptop consistently. Our Axis network cameras might take a bit extra time to connect. All quite random and quite frustrating.
So I swap out an older Airport Extreme (4th gen I believe) using the same configuration as the TC (Time Capsule). It works fine, except for the last port not working as expected. No matter, I plug the mac mini into the Cisco switch and off we go. Nevertheless, I'm still told we are suffering random Wifi issues. So I buy a brand new AE (5th gen) today to replace that one. Should work like a charm I thought. Right....
Several hours later, I finally have the new AE working, but only after doing several hard resets/factory restores, the works. For some reason, the mac mini could not successfully update any of the connected AEs - whether connected directly into the same AE, or if the Mini was connected to the switch. Nothing worked. Every time I tried to update the AE, it would hang and force me to unplug and plug it back in. It would also never save setting changes. I finally resorted to a friend's macbook to be able to restore it successfully. And once that worked, the mini was able to update the AE flawlessly. Our Point of Sales (POS) machines connect fine, our cameras connect fine, wifi printer connects, and the mini connects, and everything has internet.
Except my iPhone 5. Of course. It gets a signal fine (full bars). It gets an IP address. But I can't surf the web. Or download email. Or iMessages. Anything. No internet access. I try hard restarts on my iphone. I try assigning IP addresses by MAC address. I try resetting the AE. I try renaming the WiFi name. Nothing. I can make a guest network that works (on a different IP table, btw - 172, not 192.) But other than that, no access. Grrrr.
So I have a "working" AE router where some devices successfully connect (through wifi and ethernet) and some dont' (wifi iPhone). My iPhone connects fine to my home TC. So shouldn't be anything to do with that. But I'm at a loss. I'm going to go back and restore everything and power cycle everything tonight or tomorrow night. I don't know if that will help, but it's worth a try. Lord knows it feels like I've tried everything else.
Anyone have any good ideas of where to start besides voodoo dolls and baseball bats?

I took mine back, because I was having these very same issues. We use contivity too. I was able to connect only to one of three of the servers we manage (in Europe). I couldn't connect to the servers in Asia or here in the USA.
Replaced the Airport Extreme with my trusty old d-link 624, and no issues connecting to any of the three hubs.
Otherwise, I liked the Airport Extreme, and I'll consider buying it again when and if they address this VPN issue. I work at home so its obviously a "deal breaker" for me.

IQ826t Restart and Heating Issue

One thing I definitely do not like the HP's support especially when they will not allow us to buy a 7 Upgrade from Vista nor will they support something (even when I find their glitches and they admit after telling me it was just the OS).. On Repair work, I had to ship it out and this will be my 2-3 time to do repair on this PC in the past 3 years (and I have to wait a week for the repair to be done...)
Besides that, IQ826t, Win 7 Ultimate SP1
All Drivers are up to date with HP website (utilizing Win 7 64 bit drivers and Firmware is up to date). AVG update/scan (no issue - confirmed even rootkit).. Malwarebyte - Scan and no issue
Disk Cleanup, Disk Defragmentation done on a monthly and quarterly schedule
Biggest Issue:
I am getting a crash with Win 7 0x124 Stop Error Message (happens periodically and even after a reboot)
Never had this issue until May and the upgrade to Win 7 was done last year with SP1 update done on March (so it is not an issue with the OS as HP support personnel seems to think... I proved them the issue with Windows Update History, The Bluescreen error code on my error code reader).. This machine under warranty and I had issues with it constant (even in Vista)
They state that it is the OS.. Again, if that was the case, I would think it would happen right away like my Toshiba on SP1 upgrade... That was not the case in the matter. I have a firmware reset (default settings) and the issue persist..
The Error Code relates always HAL.dll or ntoskrnl.exe
One if hardware compatiblity and the other is an OS kernel exe file.. And this usually checking knowledge base relates to hardware failing due to 1) Compatibility (which HP website confirms is not the case) 2) OS corruption (which is not the case checking on safe mode and this happening STILL 3) Heat Issue (which I believe is the issue and was been documented on the Internet
What I am noticing is the unit is extremely HOT (vent is almost burning when it has been off and just turned on).. I wonder if the hardware pieces are literally melting to destruction since I can't just open it up (they state it will void my warranty)
The Symptoms before the Crash (happens any time.. Even right after a power up)
If you are playing audio or video, you will start to hear jitters and sound seems to echo itself .. Video would start to lag and become choppy.. Systems start to slow down and things seem to run very slow.. I have seen the power light on the PC start on but the touchscreen just go black (will not restart sometimes)..
Minor Issues (but could be related)
1) When running PC Hardware Diagnostic, they will come up with an error code in the past and that was warranted for a motherboard replacement (of course, they ship the box to the wrong location and I was in the middle of my wedding so I get to it now).. It was pertaining to PCI Express Status ICH9 PCI Express Root Port where it will generate an error code... Now, running the diagnostic... I will not get any error but PCI Express Root Port 3 & 5 do not show up on the diagnostic... Wouldn't that obvious show something that is a problem when there are 6 ports (which on the previous diagnostic that I can't grab past logs shows that). That is not warranted for a warranty work? Just a note, I got the fail test code (which was intermittent but keep happening and the tech support would not look at previous case.. Port 4 failed and a fatal device code)
2) Blu-Ray player will not run and their answer is that it is your Blu-Ray until they realize that I ran it on 3 different Blu-Ray player standalone, different Blu-Ray, and confirm DVD will work.. They still think it is a software issue until they can't deny my point when it will not read the Blu-Ray no matter what (they took control and confirmed it).. They believe the HP SmartDVD software was failing because of Win 7 and not Vista (even when I downgrade and confirm it works, I stated the software is the issue... Lone and behold, 2 months later they had an update that they refuse to admit I was RIGHT on the matter and done 15 hours of troubleshooting that they were wrong about)
3) Wireless Keyboard and Mouse lost connectivity even if the battery is not low... Just stop typing or omit letters.. This is considering the keyboard is literally in front of the touchscreen
4) Touchscreen is sensitive when it wants to be but won't in other... Constant issues there
This is why I have so much issue with support.. They seem to show that they will do anything to deny the issue.. Heck, I am a computer technian calling on the issue.. It ain't like I didn't troubleshoot on the matter... But they think we are all morons and when I prove them wrong, they will use any excuse to honor warranty... That is why it is amazing..

Look in your Settings > App Manager.
Tap Device Monitor.
Tap the Battery tab.
At the upper right, tap "Since Last Charge" to change to "Last 48 Hours".
What apps or processes are consuming the most battery power?
ALSO, in setting up your new Z30, are you syncing many contacts or calendar data from a connected email account?
Social accounts such as Facebook or Twitter?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Just updated to IOS 7 and two issues: First when I connect my iPhone to my computer I get this error message:itunes was unable to provider data from sync services".

Just updated to IOS 7 and two issues:
First when I connect my iPhone to my computer I get this error message:itunes was unable to provider data from sync services". I'm not sure what this really means...
The second issue is when I try to select "Manually Manage Music"
The iPhone "My iPhone" is synced with another iTunes libary on "MY-PC". Do you want to erase this iPhone and sync with this iTunes library? An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library."
So... I don't want to do that, but I do what to be able to Manage my music. I'm not sure what it means by being synced to another iTunes unless it means to an older version of itunes?
Anyone have any ideas?

I cannot address the sync services error right now, but the error that you receive when you change from sync to manually manage music is what happens when you change. Once you change to manually manage music, it erases all of the music and will only put the music that you want on the phone, content that you manually drag over to it. See if this support document helps you out. http://support.apple.com/kb/HT1535

Z87 gd-65 gaming overclock and bip issue

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