Zen Vision M - I am never buying another Creative MP3 Product aga

For years I bought their MP3 players because it's obvivous it has the better sound quality, but the **bleep**ty support, endless firmware issues and crappy software just makes me want to take a sledge hammer to the **bleep**. Its obvivous that both the Apple IPOD and the ZEN Vision M has issues. But it does not appear that either company seems interested in fixing the problems. IPOD - Crappy Sound.ZEN Vision M - Crappy software and crappy firmware.
Maybe Creative should get together with Apple and make a great sounding visually pleasing IPOD. Until then my MP3 days are over, but it was great while it lasted.Message Edited by Dane on 04-07-20070:30 PM
Message Edited by Dane on 04-07-20070:3 PM
Message Edited by Dane on 04-07-20070:3 PM

So I gotta say... I have to agree a bit! I had so many problems with my Zen vision:m and felt that the ipod was just a stupid option. I then desided to try and li've with it and make the best of having such a adapting machine... I now have made my own ecosystem with Urge and windows media player! It works great and I have just been up on the Customer service intill they gave me good service. I am now doing great and wish that creative would make more updates... but I will li've!

Similar Messages

Never buying another Creative product again

To anyone at Creative who might be reading this,
I recently submitted the following question to Creative email support: "When do you plan on releasing updated drivers for the Audigy 2 line which will support Vista and be compatable with the Service Pack installation? (The lack of up to date drivers currently prohibitsupgrading to SP according to Microsoft) Thank you."
In return, I received the email below. As a long time supporter of your company, I'd like your team at Creative to know that this canned, non-reply pretty much guarantees that I will never buy another Creative product again. The notion that a simple email query can't be answered if it's more than a year after the purchase date is laughable. Especially when it's related to your company failing to keep up to date with the roll-out of one of the most common operating systems in the world.
Thank you for so clearly indicating the little regard with which you hold your customers.
----- Original Message ----
From: Creative Americas Customer Support < [email protected]>
Dear _,
Thank you for contacting Creative Labs regarding your Audigy 2 Platinum.
From the detailed description provided; I understand you wanted to know
when will updated drivers for Audigy 2 be release so that it can support
Windows Vista. I would like to apologize that you have to go through
this issue on your sound card.
However, based upon your product's date of purchase 27/4/2003, it
appears you're beyond the complementary telephone (60 days) and e-mail
( year) support period.
If you are covered under a Creative Care Protection Plan (CCPP) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.
If you are beyond your complimentary support period and not covered by a
Creative Care Protection Plan, there are helpful support options that
are still available to you.
. You may take advantage of our free web support services by visiting
www.**bleep**.com to access the following resources:
Knowledge Base of expert solutions, frequently asked questions, and
reference material
Download drivers and application updates
Auto update will automatically detect and download the latest updates
for you (not available for all products)
Product documentation
Tutorials
User-to-user customer discussion forums
2. You can purchase a Creative Tutor session to receive expert help and
advice from a Technical Advisor by phone. Each Creative Tutor session
is only $2.99 and covers one support issue for up to 30 minutes. To
start, simply call -405-707-8777 Monday through Friday from 9AM until
6PM Central Time. Please have your credit card ready when calling.
3. If you believe you product is in need of repair and wish to simply
pay for an out of warranty repair, you're welcome to reply to this
message to request an out of warranty repair. Simply confirm your
product's name, model number, serial number and an advisor will provide
you with a repair quote and instructions on how to safely ship your
product to Creative.
4. You may utilize 3rd party on-line forums and discussion groups that
can be found using on-line search engines.
However, you may want to download and install the updated driver and
software applications from our download site which is more compatible
with your Windows Vista.
DOWNLOAD LINK: http://us.creative.com//support/downloads/
-Select ?Product Type? + ?Product Categories? + ?Product Name?, once you
have select your product option, select the ?file type? + ? Language? +
? Operating system?.
If you would like to search for additional solutions and for future
references, you can search through our Knowledge Base website, http://us.creative.com/support/kb.
Again, I apologize for the complications that you have experienced and I
understand where you're coming from. Meanwhile, you might want to take
advantage of our products and accessories.
Bring out the vibrancy in your entire music playback with the Creative
Aurvana Live! Headphones. Lightweight and ergonomically designed, the
Aurvana Live! is perfect for listening to music on the move or for your
home entertainment use. Constructed with revolutionary driver technology
and in-depth acoustic tuning, it deli'vers a natural and faithful audio
presentation akin to a li've performance. Sharp transients and dynamic
passages are handled with effortless finesse. For realistic music
listening, look to the Aurvana Li've! today.
For more information regarding our accessories please refer to this
link:
http://us.creative.com/products/product.asp
Thank you for choosing Creative Labs.
Sincerely,
**removed**
Technical Support
Creative Labs Americas
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 Platinum)
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(5) I need help with a third-party software
application
Product: Audigy 2 Platinum
CCPP Certificate Number:
Serial Number:
Purchase Date: 27/4/2003
Operating System: Windows Vista 32-bit
Creative Model Number:
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
When do you plan on releasing updated drivers for the Audigy 2 line
which will support Vista and be compatable with the Service Pack
installation? (The lack of up to date drivers currently prohibits
upgrading to SP according to Microsoft) Thank you.
==================================
*Please remove the names of our email advisors per the forum rules. Dale-CL
Message Edited by Dale-CL on 03-26-2008 2:0 PM To anyone at Creative who might be reading this,
I recently submitted the following question to Creative email support: "When do you plan on releasing updated drivers for the Audigy 2 line which will support Vista and be compatable with the Service Pack installation? (The lack of up to date drivers currently prohibitsupgrading to SP according to Microsoft) Thank you."
In return, I received the email below. As a long time supporter of your company, I'd like your team at Creative to know that this canned, non-reply pretty much guarantees that I will never buy another Creative product again. The notion that a simple email query can't be answered if it's more than a year after the purchase date is laughable. Especially when it's related to your company failing to keep up to date with the roll-out of one of the most common operating systems in the world.
Thank you for so clearly indicating the little regard with which you hold your customers.
----- Original Message ----
From: Creative Americas Customer Support < [email protected]>
Dear _,
Thank you for contacting Creative Labs regarding your Audigy 2 Platinum.
From the detailed description provided; I understand you wanted to know
when will updated drivers for Audigy 2 be release so that it can support
Windows Vista. I would like to apologize that you have to go through
this issue on your sound card.
However, based upon your product's date of purchase 27/4/2003, it
appears you're beyond the complementary telephone (60 days) and e-mail
( year) support period.
If you are covered under a Creative Care Protection Plan (CCPP) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.
If you are beyond your complimentary support period and not covered by a
Creative Care Protection Plan, there are helpful support options that
are still available to you.
1. You may take advantage of our free web support services by visiting
www.**bleep**.com to access the following resources:
Knowledge Base of expert solutions, frequently asked questions, and
reference material
Download drivers and application updates
Auto update will automatically detect and download the latest updates
for you (not available for all products)
Product documentation
Tutorials
User-to-user customer discussion forums
2. You can purchase a Creative Tutor session to receive expert help and
advice from a Technical Advisor by phone. Each Creative Tutor session
is only $2.99 and covers one support issue for up to 30 minutes. To
start, simply call -405-707-8777 Monday through Friday from 9AM until
6PM Central Time. Please have your credit card ready when calling.
3. If you believe you product is in need of repair and wish to simply
pay for an out of warranty repair, you're welcome to reply to this
message to request an out of warranty repair. Simply confirm your
product's name, model number, serial number and an advisor will provide
you with a repair quote and instructions on how to safely ship your
product to Creative.
4. You may utilize 3rd party on-line forums and discussion groups that
can be found using on-line search engines.
However, you may want to download and install the updated driver and
software applications from our download site which is more compatible
with your Windows Vista.
DOWNLOAD LINK: http://us.creative.com//support/downloads/
-Select Product Type + Product Categories + Product Name, once you
have select your product option, select the file type + Language +
Operating system?.
If you would like to search for additional solutions and for future
references, you can search through our Knowledge Base website, http://us.creative.com/support/kb.
Again, I apologize for the complications that you have experienced and I
understand where you're coming from. Meanwhile, you might want to take
advantage of our products and accessories.
Bring out the vibrancy in your entire music playback with the Creative
Aurvana Live! Headphones. Lightweight and ergonomically designed, the
Aurvana Live! is perfect for listening to music on the move or for your
home entertainment use. Constructed with revolutionary driver technology
and in-depth acoustic tuning, it deli'vers a natural and faithful audio
presentation akin to a li've performance. Sharp transients and dynamic
passages are handled with effortless finesse. For realistic music
listening, look to the Aurvana Live! today.
For more information regarding our accessories please refer to this
link:
http://us.creative.com/products/product.asp?
Thank you for choosing Creative Labs.
Sincerely,
**removed**
Technical Support
Creative Labs Americas
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 Platinum)
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(5) I need help with a third-party software
application
Product: Audigy 2 Platinum
CCPP Certificate Number:
Serial Number:
Purchase Date: 27/4/2003
Operating System: Windows Vista 32-bit
Creative Model Number:
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
When do you plan on releasing updated drivers for the Audigy 2 line
which will support Vista and be compatable with the Service Pack
installation? (The lack of up to date drivers currently prohibits
upgrading to SP according to Microsoft) Thank you.
==================================
*Please remove the names of our email advisors per the forum rules. Dale-CL
Message Edited by Dale-CL on 03-26-2008 12:10 PM

Boz968 wrote:
Looks to me like they gave you very good advice and places to look to solve your problem yourself.
Please suggest to us how you would resolve this problem with any of those resources? This is a known compatibility problem between Audigy series soundcards (amongst others) which can only be resolved with updated drivers which have not been written yet. It affects both recently purchased cards and older ones. In the future, I would suggest becoming more familiar with the problem before jumping in with comments (also reading the original post helps).

Why I will never buy another Creative product ever again....

I just replaced my creative sound card with a brand new Asus. So far the Asus works perfectly, sounds great and was super easy to install. The first creative card I bought was deader than roadkill in 3 months. The second Creative card I bought(The one I just replaced) would intermittently stop working either in the middle of doing something like playing a game for no apparent reason or simply not work at all when you boot up the computer. No error messages, no indications of any kind. It would just go silent. I have a feeling that part of the reason this may have been happening is because the shape of the card was very weird and never fit in my case quite right so I had to almost force it to line up with the screw hole so that it wouldn't fall out of the PCI slot. Not the case with my new Asus card. I put it in the slot, everything lined up perfectly and took about 0 seconds to install.
Also, the Creative card was a 5. surround sound card and I bought Creative 5. surround sound speakers to go with it. The logical leap is that the two would work in conjunction with each other. However this was far from the case. I never got all the speakers working at the same time. Ever. Not once. This made 3 creative products in a row that sucked.
One bad product, well maybe somebody had a bad day at the factory. 2 bad products is pushing it. 3 bad products means there is a serious quality control and cheap parts problem in the company. Perhaps this is because I am buying their low end products. Maybe their 200? - 300$ range products are better. But after all this hassle and waste of money I sure as hell am not wanting to find out.
Next on the agenda: replace the crappy Creative speakers with something nicer. Sad really, the Sound Blaster used to be the Industry Standard. Now your cards are junk. After 6 months the metal on the card is literally rusting and corroding away. I have NEVER seen that happen on a computer peripheral before and I have bought a lot video cards, sound cards, etc... Goodbye Creative. That is the last dollar I spend on you.

Which component is broken? If it is only the hard drive it can be replaced, and someone here will be happy to help with that.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

I trigue 3300 one channel out. i will never purchase another creative product

like so many other customers, i have channel very low level and distorted. with gobs of glue splattered all over the circuit board, its impossible to troubleshoot. all we have asked of you is to give us an idea of the possible faulty component. with absolutely no input from the tech support, leaves me no options but to throw these speakers in a land fill. not only will i never buy another ceati've product, i will tell every friend, family member and customer of mine to do the same.
customer service is a key to customer satisfaction and loyalty. when you have a good experience with a product or company, you most likely won't tell anyone. but when you have bad experiences, you tell as many people who will listen. for years to come, i wll shout about the poor customer service and inferiority of your products.

Hi jedirabbi, thank you for your message. I apologize for the bad experience. Let me send you a private message regarding this notice. Regards,

I will never buy another HP Product Again!

I tried to get some help with an issue that I have been having and could not decide where the issue fit best so I posted it over multiple areas ... NOT to SPAM, but because it did not fit into anyone area ... here it is listed below;
I have a HP Pavilion a6152n PC purchased in Sept. 07, running 32 bit Vista
For a while my web cam worked fine, but now, while I can see the web cam, those on-line using such services any Skype and Yahoo. can NOT.
The audio continues work fine and CAN be heard by the other party ... the problem is with the video.
I even bought a new web cam thinking maybe it was a problem with the cam, but the same problem repeats on THREE different web cams, one microsoft and two Logitech, so if must be some kind of software(hardware) problem with the computer.
I am hoping it is an easy fix ... I just have no idea what it is, Please help!
Thanks so much and have a good day!
Not one area ... could be hardware, could be software, could be 'other' ... I wanted to get as many eyes as I could so maybe someone would have a solution.
No solutions from HP ... just my posts locked.
That is NOT the kind of customer support that I deserve and I will be taking my future business to other providers.
My suggestion is that HP have both more help and more respect for its clientele.
Thank you for reading this!
Message Edited by Clyatt on 06-01-2009 05:16 PM

I have had problems with HP from day one and HP would not-could not solve my problem so I lived with it for several years. After intensive searching for help from HP, I took my HP products off line and bought a Brother AIO and booted it up and guess what....IT WORKED PERFECTLY the first time. It finally scanned to Word and I could edit my files. NEVER could do that wtih the HP G85 AIO which was very expensive and the HP 2400 PhotoJet which was expensive at the time. Not only would HP refuse to help me solve the problems with my AIOs, HP wanted money UPFRONT just to ascertain what might be the problem. I have had my home office setup for consulting but was limited as to what I could do with the HP products but now I am certain that with the Brother, I can do all I need to make clients happy and bring in an income. I, too, will never buy another HP product again. And by the way, Wendy, get the hell off the forum....you are an HP employer and are as useless as your products. You should be solving our problems with your products rather than talking gibberish.

TS2755 When will Apple ever make it convenient for the customer, I just bought an iPad Air and I'm very upset that I can only use iMessage, iPads are the biggest mistake to buy. I'll never buy another if I can text using SMS or MMS

When will Apple ever make it convenient for the customer, I just bought an iPad Air and I'm very upset that I can only use iMessage, iPads are the biggest mistake to buy if you like texting family and friends. I'll never buy another one if I can't text using SMS or MMS. Is there any hope for a patch or new operating system to fix this issue, or an app to use with iPad Air

To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
 Cheers, Tom

Why I will never buy another HP Laptop

So I guess I'll try Dell next, but unfortunately I still have to struggle with this hunk-o-junk I bought from HP for at least another year.
Model: HP Pavilion dv8 1103TX
I've had so many issues, especially after 2 years, it's like HP designed the thing to start breaking after 2-years of 8hours/day usage.
Problems include:
Quick-Launch Keys that have a mind of their own (rendering my wifi & bluetooth useless, since the keys switch them on/off at random) Took the laptop to the HP repair centre for this problem on the last day of it's warranty, and they ended up replacing the wrong part. (The speaker cover, instead of the Quick-Launch Keys) After that my laptop was out of warranty and they refused to take it again without me paying for the repairs. The quick-launch button issue continues.
Charger issues - this is the one problem I've ALWAYS had with all my HP's, their chargers die after 2 years, like clockwork, like it was designed to do so, 4 co-workers/family got HP's more or less the same time as I did and we all started shopping for replacements chargers at the same time.
Endless other related power issues - The laptop would be charging but not know it, thinking it's running on battery, forcing me to change all my power schemes so that the system performance isn't affected. And when the laptop is charging, don't dare disconnect it, because it will not resume charging easily. (Note that this still happens at random even after replacing the battery and the charger)
Finger-print reader - Must be disabled else SSMS (SQL Server Management Studio) is unstable as hell and crashes for every second query you run. Too random? That's what I thought but Google it to check me up. Once I disabled the finger-print reader, SSMS worked like a charm.
Don't ever, EVER, buy HP Laptops!

I, too, will never buy another HP. I have had 3 laptops in 7 years. My first was a dell and it worked well, but the harddrives crashed. I switched to HP mainly due to high ratings from Consumer Reports. It worked well for two years then I began to have problems on boot up. I decided to replace it before it crashed or further deteriorated. That's when I purchased my G-70 in fall of 2008. I have been pleased with the product, but am dismayed to know HP had knowledge of issues with its hinges. I, unfortunately, didn't know this until I began to experience the problem with my hinges and did a bit of research. I was even more dismayed to know the problem with my first HP was due bad motherboards and heat issues. I was never informed of the motherboard problem and subsequently missed the deadline to have my computer repaired. These are the reasons I am no longer a loyal HP customer

I don't want to know how to delete duplicate photos anymore. I would like to know why Apple have not put in delete duplicate option menu in iPhoto? Very curious. Is it to frustrate users, so they have to go out and buy another apple photo product?

Just want to know why Apple have not made an options menu to remove duplicate photos in iPhoto? I know about downloads you can purchase to delete Dups, but I'm very interested to find out from apple themselves as to why they left this out, to die without knowing this is like having viruses on a pc or waiting for the web page to pop up on windows...
Option
A. Is it to annoy the user, to frustrate them enough to go out there and buy another apple photo product?
Or
B. Is it to annoy the user, to frustrate them enough to commit suicide, to reduce population in the world?
Is there a third reason? Can someone help me, otherwise I'll have to go with option B.

sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

Why I won't buy another Creative product

Why I won?t buy another Creative product![size="3" face="Times New Roman">?[size="3" face="Times New Roman">It all started when I bought my first 7. speakers, Gigaworks S750. Since I li've in Iraq... not all creative products are available, so when I was on a trip to a near by country I found the Gigaworks and returned happy home hoping I?ll have great experience?well it was until they broke only 3 months later! Nice job creative for a 500 dollars set of speakers ?well done!
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">And then there is the Audigy 2 ZS, I ?m a power user and I really find it hard to get the fixes and driver updates, what the hell creative? You guys can't find a way that make it user?friendly? What the hell is wrong with your support? I really don?t know what fix or driver to get when I download them manually, and don?t get me started with the automatic update it sucks big time.
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">Then vista comes and nothing works on vista, no THX setup, nothing except for a crappie driver console!
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">And now they do that to Daniel_k?!?! well that?s it ! no more creative for me, the ?next time I?ll stay with my mother board sound, since it won?t make that difference on Vista.
[size="3" face="Times New Roman">?[size="3" face="Times New Roman">I hope you are happy Creative!
?
[size="3" face="Times New Roman">?P.S: Many people come consult me about getting upgrades for their computers and guess what I?m going to tell them about whether they should buy a creative soundcard?

I agree completely. The corporate monkey who started this war on consumers should be tarred and publicly humilated. I won't stand for this. I've been a long time creative labs consumer, but no more. Creative Labs is now at the same gutter as MPAA/RIAA as far as I'm concerned.

Want to buy another creative cloud lisence, but can't find the serial number one the present one?

want to buy another creative cloud lisence, but can't find the serial number one the present one?

There are no serial numbers with CC and it's not in any way relevant to the matter at hand. There are no extra discounts just because you already own a CC license.
Mylenium

Scared To Buy A Creative Mp3 Pla

I'm planning on buying a Zen V Plus (4GB or 8GB), but I'm afraid that the product might die on me within months and not years. While browsing this forum, I've read so many problems regarding various zen mp3 products, and I'm simply afraid to part with my well-earned cash. I'm more tempted to go with the 8GB Zen V+, but it's so expensi've(?59.99).
My Creative Zen Micro (purchased for ?49.99) has recently developed the infamous headphone jack problem, I had my zen for about a year before this problem. Also the player freezes too much.
In my opinon Creative owe it to fans to produce products that are durable and last more than a year. Imagine paying so much for a product and it is unusable after a year.
I need convincing to buy another Creative Product (zen v plus).

I've got a Zen Micro over 2 years old, used daily, no problems.
I replaced the battery a little while ago, as the original was getting towards the end of its life. It took maybe 7 seconds and no tools to do.
If I'd bought an iPod instead, getting the battery changed would either require sending it back to Apple, paying shipping plus their replacement cost.
They don't necessarily send your iPod back Chances are very high that you get someone else's refurbished one. Oh your music? You'd better have backed it all up, because it's gone.
The other iPod alternati've is sending away for a battery kit and taking it apart myself and hoping that I don't wreck it by breaking some tiny wire.
Both of those options cost more than a replacement battery from Creative, once you factor shipping, not to mention with my Zen I was listening to music again within seconds, no waiting for shipping and refurbishment.

Creative Zen Vision data cable: where to buy o

I lost my Zen:Vision data exchange USB cable a few months ago, i have since bought 2 more from amazon which only work for charging uses. Their description stated they could be used to exchange data, but they don't seem to work with my PC.
Does anyone know where i can buy a replacement (official) USB cable?

Hi,
If you have not already, it's best to get in touch with Customer Support in your respecti've region so that they can advise on the availability of the cable.

Zen Vision M: Unable to charge. Nearly to give product back (forev

Hello,
I purchased a Zen Vision M two weeks ago. When I arri've at home I installed the software successfully and then connected the Zen Vision M to my USB poert on my laptop (Win XP Pro SP2) to charge it; no sign of life. No display activity and NO LED CHARGE ACTIVITY. I letf the ZVM an entire night to see if things changed, but no success. I've tried the following:
- Disable power saving on usb port: no sign of life
- Gave everyone permission on usb port: no sign of life
- Push reset button and the recharge: no sign of life
- Tried on a different PC: no sign of life
So I retuned to the shop and:
- We checked with a differnt cable and with a desktop on the shop: no sign of life.
I asked to change the ZVM with another one. Yesterday, after TWO WEEKS of delay (because the shop had to order since it was the last ZVM they had), I had the new ZVM. Result: NO SIGN OF LIFE once again.
Note that:
- my USB ports (of both laptop) works perfectly with other devices
- my usb ports have power: I have a USB PC Lamp, and a USB Optical Mouse and they works perfectly.
- I let the ZMV connected to the USB port always more than 8 hour. The Laptop power option was set to avoid hybernate or suspend status
- No application was running during charge
I tryed to find a phone tech support, but - despite the statement on the creative site - in italy there is no phone support, just via e-mail.
If the customer support will not able to resolve the problem I'll give my ZVM back (forever) and I will ask my money back.
My percption of the problem is that the ZVM have battery completed depleted and USB is not able to provide enough power to charge. But the fact that not even the LED id flashing let me with no clue.
I kindly ask the community if someone had the same problems, and if there are any suggestion that AT LEAST let my charge led flashing.
Sorry, for the long post, but I'm really upset with the whole situation.
Thank you in advance.
Riccardo

I am new to these forums. So bear with me. I am in the Oz outback.
In a possible answer to your problem IlRiccardo I purchased two Zen Vision M units this past week with the same problem. I returned the first unit and got my money back. I purchased a second unit from a different supplier in a another town. Same problem again The second time I did read the supplied booklets in more detail pouring over every word. I found what the symbols in the top right of the screen was suppose to mean. I did purchase units with the Creative supplied powerpack. I was able power the unit up on the external power pack.
Q. Do you have a symbol that looks like a plug with two prongs on it's
Q2. What is the version number of the installed firmware?
I had that symbol on the top right of the screen. I found through a small Product Information booklet that it was to indicate a fully charged battery and operating on external power. RUBBISH (to the charged battery) as it was a brand new unit. The firmware version installed in both ZENs was .30.xx (cannot remember the last two digits).
I checked the Creative FAQ pages at my daughter's place (in town where I purchased second unit) and found a page listing most of the same symptons as I was experiencing. The download page was talking about a version .50.xx. The link was for a downloadable version of .6.0.
Subsequently I did download the update file and installed it. Low and behold my ZEN Vision M now showed the symbol for a charging battery. The unit did charge up and is working on the battery. Firmware Version .6.0
Check with your supplier/shop where you purchased your ZEN to see if this action will void the warranty? My supplier is suggesting it has!!!!. I hope I don't have to go down the warranty path for any reason.
Hope this helps you and others.
I have post an almost similarly worded reply in another thread about "not charging" SO it is a firmware version issue in my view.

Why can't i buy a creative mp3 player in a normal retail sto

i find it really rather disturbing that creative mp3 players are not more widely available in normal retail stores. i li've in one of the top 0 major metropolitan cities in the USA and i go into my local best buy and all they have is a 5GB micro, a 20GB xtra, and a 20GB(?) touch. why is that all they have? if i want a MUVO, i'm screwed. meanwhile that same best buy has every style, size, and color of all the ipod crap and a million accessories (bleh) but NOTHING for creative. the only micro they have is the black one, and only in the 5GB size. i go to another place like Staples, and they have the muvo TX, no micros.
I go next door the the compusa, they've got a full lineup of all the ypod crap, nothing from creative.
i find it really irritating when one wants to say, buy a player for a friend and cannot find what they are looking for. makes it real easy to buy the freaking ypods. ugh.

steveski wrote:
hey blood, you're completely missing my point... I KNOW i can order them online at a million places.
the poster that said they don't want to compete with prices, that's insane. there would be NO STORES anywhere if stores were really afraid of that. internet prices are lower for EVERYTHING.
my point is i guess, why don't stores stock more stuff from creative (other then soundblaster stuff)? the answer to my own question is probably that creative stuff does not sell as well as ipod stuff.
the reason i say this is a friend of mine was heading out of town and was interesting in getting an mp3 player for the trip so i suggested he might look into the new creative MIX thingy but we everywhere we looked they had nothing, so the dolt ended up getting an ipod shuffle. oh well. we lost another one due to players just not being in the stores. sad!
I bought my zen micro from a retail store.. In canada. In holland in the one electronics store they have the touch,3 colors of micro, 2 muvo players, and a Xtra. They only had the ipod mini...

Buying new creative mp3 pla

hi everyone,i am thinking to buy a new creative mp3 player. i m considering whether i should buy zen neeon 2 or zen v plus.can anyone here give me some comments? which model is better? the sound and so on...thanks...

I'd say go for the Zen V Plus. It generally gets better feedback when compared to the Neeon 2. By personal experience, I can say that it's (the V) amazing. Nice and fullly featured, sweet screen and excellent sound quality. The extras make it worth having it as well. Just make sure you go for 4GB. or 2 gigs isn't enough, at least not for me. Some people have had some problems with getting it to work, but I managed to, by rolling back to WMP0 then reinstalling . If you are going to get the V,?I suggest you use Beta 2 of , because the full version won't recognize mine if it's docked for a long time (charging, etc.). Hope this helped, and I hope you enjoy whichever player you plan on getting.

Zen Vision M - I am never buying another Creative MP3 Product aga

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