Zenvplus hang and can't connect to

guys,
i have my zen v plus for 6 month and everythig's okay
but 3 days ago, i got it stuck at zen v plus logo. when i try to connect it to my pc, it can't connect
please help me .. what should i do ...
thanks
Hardi

@malou57,
Can you try putting the player in recovery mode?
1. Turn off your player.
2. Press and hold the Power and Play buttons simultaneously.
3. The Recovery Mode screen appears when your player turns on. Four menu items are available in the Recovery Mode screen: Clean Up, Format All, Reload Firmware and Reboot.
4. To clean up your player's hard disk drive, select Clean Up.
When the clean up is complete, select Reboot. Your player restarts and starts rebuilding its Music Library.

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