Adobe Support Getting Worse?

Is it just me, or is Adobe technical support getting even more dismal?
Just spent four days, and I am not sure how many hours, on a photodownloader problem in Bridge (Case #181533122). I would up-load the support notes for entertainment, but I see we can no longer up-load attachments. Bad advice, unintelligible English (I speak five languages), phone system that drops calls from the queue. What an absolute disaster and joke.
This latest experience was so bad, it is almost like they are trying to drive customers away from tech support. Even the IVR: try figuring out which option to select for Bridge: if you pick 7 (for all other programs), you wind up at the installation help desk and have to be transferred.
Really a disgrace.

I spent weeks with them. They were to help me to be able to download CC versions as they quit at 42%. I shared my computer, they took files, said they would get back, didn't, I had to call, they said they would call in a week and they didn't. They never investigated my problem. Always want to start over and repeat the same process, don't read notes from the previous call. Messed up my computer even further so the application manager would not work or download. I asked them to help me remove all Adobe and start over and they only did the cleaner. They lied again about calling me. I did it myself and all was downloading and working ok, except Dreamweaver 2014, which crashes on launch (a known issue they tell me). I looked up this known issue and it isn't posted online. They really don't want us to know what a mess the Cloud and its software is. It isn't like they are going to let me know when they get the "known issue" resolved. Dreamweaver CC is a slow dog. I am really getting fed up. I have no faith in Adobe now. They were tolerable and now Adobe is infuriating. I can't wait for subscription prices to go up. "Because we fixed all the problems with our software and it is working, we are going to raise prices." The corporate model, right? We shall see.

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Safari gmail support gets worse every revision

gmail is rapidly becoming the email program of choice for many people. i find it incredibly arrogant of the safari development team that existing issues are not only blatantly ignored, but the behaviour of the browser is actually getting worse with every new revision.
* gmail scrolling problem is still not fixed (old issue)
in gmail, in conversation view, if you scroll down long conversations that are expanded, either the scrollbar graphic is corrupt, or specific parts of the screen are redrawn improperly. this problem probably occurs on other websites as well. it has been occuring since tiger was released, and probably even before that.
* twofinger scroll on pbook trackpad within iframes does not work anymore. (new issue in 10.4.4)
no matter if an iframe has focus, the method of scrolling the window with the trackpad on newer powerbooks only scrolls the entire window, not the window that has focus.
* enter email address in gmail bar and press tab functionality is broken. (new issue in 10.4.4)
just enter a few characters of a name in the gmail address bar to see suggestions. press tab and it autocompletes. in previous versions of gmail, you would press tab again to move to the next field (subject line). in this version of safari, it repeats the emailaddress.
There is NO excuse not to fix this.

Tom and others,
The issues that Safari is having with gmail (and not the other way round) are documented pretty well in the Safari bug tracking system already. Most, if not all of them are graphical errors that reside in Safari itself, and NOT in the way Safari parses the pages. If the code on a webpage breaks a scrollbar into two or more parts, visually, that means the application that parses the html/javascript is broken, not the html/javascript itself. Apple is well aware of this problem, but apparently doesn't really care too much about it.
Gmail is not incompatible with Safari. On the contrary: it runs quite fine. We should be happy that Google goes through the effort of producing Mac compatible versions of their code: most of the web2.0 hype companies don't care. They put up signs saying 'osx version soon' on their site, because nowadays it's good manners to show your love for OSX. Usually it's nothing more than flirting, though. There is, however, no worldwide conspiracy against Macintosh, as you seem to imply in your message.
Safari just has a few visual rendering errors when displaying the gmail site that are annoying and appear to be part of the browser's inner code. The errors have been around for many revisions, and with recent new revisions, they actually got worse. The gmail code hasn't changed, it's the Safari support for gmail that got worse.
I was just frustrated with that, because I love Mac and OSX, and I love gmail, and hate to see a winning combination work together poorly.

Cannot install elements 10 on win 8.1. I get a message to download adobe support advisor to detect the problem. When I try this, I get a message that Adobe Support Advisor is discontinued

I had elements 10 on a laptop and want to install on my desktop. I downloaded the program and get a message that it cannot be installed, possibly due to missing files. It says to download Adobe Support Advisor to detect the problem. When I do, I get a message that Adobe Support Advisor is discontinued.

you need the matching exe file, too. both should be placed in the same directory and then click the exe.
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

How can I contact Adobe support to get help with deactivating my cs4 license on a computer that I cannot access anymore?

My mac laptop recently went kaput. So I got a new one and I restored my most recent time machine backup to it. The restore went well, but I am not unable to open my cs4 programs.
When I try, I get a message that says "Licensing for this product has stopped working..." and it gives an error code 150:30
I have tried looking for solutions myself, but nothing that I have seen on the forums has been able to resolve the issue. As far as I can tell, I think that I have to reinstall my master collection and reactivate it, however, in order to do that, I think that I will need to deactivate my old version, that is installed on my dead laptop.
So, I need help with a couple things.
1. I need to get in touch with adobe support in order to get my license deactivated. But the new adobe support system just basically sends me to the forums without providing any way to get in touch with an actually adobe support person directly.
2. I think that I will need a link to download my install media because my original media came on a series of disks, but my new laptop does not have a disk drive.
Thanks in advance for your help.
Cheers,
James

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
OLDER previous versions http://www.adobe.com/downloads/other-downloads.html

Trying this again as I'm getting no where with Adobe Support!!!

This should have been really simple. I have submitted this questions three times now as well as two separate support tickets, plus a call to Adobe support direct and basically no help at all!!!
I need to rename our premier partner site post a merger which resulted in a company name change. I have updated the Adobe ID with mixed results (some parts of the service reference the old name (e.g., Kuler) and certain support services now say that the email address is not associated with that service (really helpful when you need to actually get support).
I contacted Adobe support by phone only to be told that I needed to raise a ticket - not a problem more than happy to follow proper process! So I did that then I got a response which did not address the issue at all and basically said that if it was "TOTALLY NECESSARY" (well it's a business people we only bother with the "totally necesary" and you would think that trading under a different name with the partner site - which is meant to be used for marketing purposes (isn't that what you pay your $2000 for ??? - would be kinda necessary!!!! I mean really?).
Ok so moving, on I was informed that the case would be escalated to Level 2 technical support. Then I heared absolutely nothing for five days except an auto generated email saying the case was about to be closed as the period to provide more information had lapsed. Well I had added more information to the email several times so clearly the case was never escalated and the support staff have just put it in the to delete pile (confirmed by the fact that the case no longer appears in the active case list or the closed case list - I have the emails and the case number - so what happened to the original case??? .
So What happened Adobe / Business Catalyst - your support used to be world class. Now you're right up there with Lenovo after sales service (non existant)!
So being the persistent chap I am (plus this must be resolved otherwise the new CEO is going to go balistic) I will provide the information again in the hope that someone from support will do the right thing and address my technical problems (not to mention the serious issues with Adobe support services):
Old site URL: veridicalconsulting.businesscatalyst.com
Old user email: (this is the origina ladmin user id that was used to request the move): [email protected]
The new Partner Name: (this is the new Partner Portal name we want our partner site moved to): DMS.Group or DMS Group or DMS-Group depending on any naming convention restrictions.
The new Partner URL: (the Partner's website address should be changed to): dms-group.businesscatalyst.com
The new Partner user email: [email protected] (since changing this email does not access the support website - error 4)
Permission to rename domain: Yes I formally request to have my partner site renamed per the details above
Previous Ticket number (which seems to have been ignored) 81737 and 82912 as I keep getting 5 day lapse notices even though I was informed that it would be escalated to level 2 technical support.
Could someone please do something about this as it's getting serious and we don't want the CEO getting involved (former barrister) and I don;t need the headache over what should be a relatively simple...ok this is what we are going to do....

Hi Peter
Renaming for the websites in your partner portal are fine. You just need to consider repathing as you've mentioned. You can do a find and replace to sort that..
Remnaing for the Partner address I believe is a little more involved. It probably invoved Adobe Engineering. I think only Adobe could tell you how it affects the setup. I believe you can't just rename the partner portal slug. Other things rely on it.
But I can suggest that this isn't really in the scope of what Adobe are obligated to support. A partner program is purchased, they don't claim that it's customisable. But since you're a partner, Im sure if you're nice about it, log a ticket and ask Support to escatlate it to ACCOUNTS, then Accounts will be able to help. If you just ask support they will give you a dumb response and close the ticket. So ask to have it escalated.
It'll mean that they may need to get engineering involved. Which takes the engineers away from developing BC.
But I wouldn't allude to Barristers. It'll get you nowhere and this is your bag, not adobes.
Brett

I am trying to re-install Photoshop CS6. The files have downloaded but I get and error message that the Adobe Support Advisor is required to determine what the installation probIem is. I click on the link that says "get the Support Advisor here only to be

I am trying to re-install Photoshop CS6. The files have downloaded but I get and error message that the Adobe Support Advisor is required to determine what the installation probIem is. I click on the link that says "get the Support Advisor here only to be told the Support Advisor no longer exists!! A blind loop. I need to have Photoshop CS6 installed...what do I do from here??

The CC Cleaner Tool assumes the Akamai Download Manager is activated and it has not. It seems to be the missing file that triggers the error message. \in a previous re-install I was prompted to download & install the Akamai Download Manger, but not this time. Is there somewhere on the Adobe website that I can download it??

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor"

I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
Thanks

Error "Installer Failed to Initialize" | Install desktop application | Windows

When ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."

when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

Use the web chat:
Contact Customer Care
Mylenium

How to get a response from Adobe Support

Greetings
I purchased an upgrade to Photoshop Elements 6.0 for Mac from the Adobe website on August 1st, and the serial number that was sent to me does not work. I have a registered copy of PSE 3.0, so I assume that an upgrade should be possible, but when I try to enter the serial number, I get a "serial number is not valid" error. I have worked through the various FAQs, to no effect. So on August 6th I lodged a support case, using the online form. 10 days have now elapsed, with no response from Adobe: the status of the case is "Open - Pending Adobe Response". Does anyone have any suggestions on how I might either get the issued serial number to work, or induce Adobe to acknowledge the problem?
rgds
Melodie

Barbara,
As an "Expert" you should be able to answer this. I downloaded the trial version of PE6, determined that I could use it, uninstalled it, and bought a new copy from our local dealer (like to buy local). Tried to installed that no less than five times and have never been able to do so. Most of the time the support files will install but the actual app fails to install. One time the install appeared to work, but clicking on the icon or the actual program in Applications resulted in nothing, nada, no response at all. Uninstalled after each attempt. Reinstalled the trial copy and tried to enter the actual serial number off the bought package, but we all know that will NEVER work. (Good joke, Adobe) Uninstalled the trial yet again. Have done restarts, made sure all other program were closed, emptied the trash, made a cup of tea, left the office, did everytihing I can think of to try and coax this ridulous piece of software to properly install. I know it works because the trial version worked fine (before it expired).
I thought, well Adobe Support should be able to clear this up. Perhaps if I could ever actually get someone on the phone that might be the case, although many, many web discussion seem to suggest that would not happen. I have spent over four hours this week listening to the same three songs on the support line and NEVER ONCE had a live person pick up the phone.
How do I get this abomination to work properly? The helpful tips that might be contained on this page do no good if one can not install and run the program.
Jeff

After reinstalling Photoshop 12 I get an Error 213:11 when I launch the program and the associated msg tells me to contact Adobe Support but they say I eed to go through the forum

How can I get past an error 213:11. Adobe support says I need to use the forum to get this issue resolved.

Nobody can tell you anything without proper system info or other technical details. This is a licensing error that could have al lsorts of potential causes.
Mylenium

I have CS4 I am getting "installer database is corrupted contact Adobe support"

For the second time I received "licensing for this product has quit working" for my CS4. After an hour and a half with tech support a month ago they finally sent me to a download link to download the full version of CS4 basic Photoshop.That worked!
This time I downloaded ALL the Adobe speacial CS4&CS5 instuctions for license repair. I followed ALL of them in order to the letter. Using the terminal and entering "sudo python" dragging the repair tool into the terminal etc, etc. After all that I tried to launch CS4 only to be greeeted with "the installer database is corrupted, contact Adobe tech support".
I was told there is no support for CS4 anymore. I was told there is no download link in the archives for downloading CS4. I do not beleive they deleted the link because you can still go back to 2007 for archive versions of FLASH PLAYER so how do I get them to provide me with the link to CS4? I want to upgrade to CS5 then CS6, but for now I stuck.

I did all that and more from the 12 pages of printouts from the Adobe support site. None of it worked!
What did work was I downloased the trial version of CS6 AND INSTALLED IT AND THE UPDATES. I opened the CS6 program then closed it. Then without deleting or uninstalling anything from CS4 I reinstalled my CS4 update for CS3. After entering both serial numbers and registering it I double clicked the CS4 icon and it opened up perfectly!
I don't know what brought this about, but clearly installing the full version of CS6 repaired the "corrupted installer database issue". Why is it I can stumble on to this, but Agobe wont tell you?

Adobe support is hopeless, there must be a better way, if not it might be better to get a different movie program. is anyone having the same problem?

adobe support is hopeless, there must be a better way, if not it might be better to get a different movie program. is anyone having the same problem?

This is like buying a GM car and being told to talk to otherGM customers on how to fix your car yourself. It it the blind leading the blind. I have wasted many days and weeks because I cannot find solutions. I have rarely gotten a solution from any similar forum, and more often been told by other members that I should buy what they have or that I should not want to make this or that type a disc, etc., and rarely a suggestion that is useful.

To Bentley Wolfe, Adobe, re: Locked [ADOBE FYI] : Getting Support for Flash Player 10 and Issue Tracking post

Hi Bentley,
I wanted to tell you that an important link you posted does
not work and says "Sorry, this page is not available".
It is in your post entitled "Locked [ADOBE FYI] : Getting
Support for Flash Player 10 and Issue Tracking post", and is at
http://www.adobe.com/cfusion/webforums/forum/messageview.cfmforumid=44&catid=184&threadid= 1400586&enterthread=y.
The link that is non-functional is "If you have issues
installing Flash Player 10, first troubleshoot your issues using
http://www.adobe.com/support/flashplayer.
Read the technotes, do some testing.".
I just wanted you to know, since you have gone to all of the
effort of posting it. I apologize for having to start a new thread,
but I was unable to post to your thread, since it is locked and
read-only.
This is the issue I am dealing with myself, and desperately
need help with. :)
Thank you so very much,
Karen

Hi Bentley,
I just noticed something. The link that I pasted, to your
post, does not work either. I noticed why, however, and it seems to
be why the link in your original page does not work, and why the
link in my post that goes to your post does not work.
It seems to be that if a link has a period after it (i.e., if
it is at the end of a sentence), the period is incorrectly included
in the "real" link. Somehow, whatever mechanism that processes the
post has a mini bug in it.
If you go to the link that is results in "Sorry, this page is
not available", and look up into the browser address bar, you will
see the period there each time.
I just thought that I would point this out, too, so that the
web techs in charge of the workings of the forums could look into
it.
Here is the original link, without a period after it, to your
original page.
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=184&threadid =1400586&enterthread=y
Thank you again,
Karen

I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro

I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro. what do i do now?

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Adobe Support Getting Worse?

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