How to get a response from Adobe Support

Greetings
I purchased an upgrade to Photoshop Elements 6.0 for Mac from the Adobe website on August 1st, and the serial number that was sent to me does not work. I have a registered copy of PSE 3.0, so I assume that an upgrade should be possible, but when I try to enter the serial number, I get a "serial number is not valid" error. I have worked through the various FAQs, to no effect. So on August 6th I lodged a support case, using the online form. 10 days have now elapsed, with no response from Adobe: the status of the case is "Open - Pending Adobe Response". Does anyone have any suggestions on how I might either get the issued serial number to work, or induce Adobe to acknowledge the problem?
rgds
Melodie

Barbara,
As an "Expert" you should be able to answer this. I downloaded the trial version of PE6, determined that I could use it, uninstalled it, and bought a new copy from our local dealer (like to buy local). Tried to installed that no less than five times and have never been able to do so. Most of the time the support files will install but the actual app fails to install. One time the install appeared to work, but clicking on the icon or the actual program in Applications resulted in nothing, nada, no response at all. Uninstalled after each attempt. Reinstalled the trial copy and tried to enter the actual serial number off the bought package, but we all know that will NEVER work. (Good joke, Adobe) Uninstalled the trial yet again. Have done restarts, made sure all other program were closed, emptied the trash, made a cup of tea, left the office, did everytihing I can think of to try and coax this ridulous piece of software to properly install. I know it works because the trial version worked fine (before it expired).
I thought, well Adobe Support should be able to clear this up. Perhaps if I could ever actually get someone on the phone that might be the case, although many, many web discussion seem to suggest that would not happen. I have spent over four hours this week listening to the same three songs on the support line and NEVER ONCE had a live person pick up the phone.
How do I get this abomination to work properly? The helpful tips that might be contained on this page do no good if one can not install and run the program.
Jeff

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How to get a response from the support group ?

I`ve been trying to get help to actually download Adobe elements.
When I put in my details for purchase - the system says "system error". I phoned the support group and was told that the charge on my card had gone through and they were waiting for a response from me.
I queried "what response"and since then - nothing !
Not happy.... and this has now been going on two days and multiple entries to customer care....
I`m open to ideas - either I can download it, or cancel the transaction.

Many thanks - yes I tried that and I`m getting no response to any of the customer care queries I put in.
They took 5 hours to respond to the "chat" by which time I`d gone to do something else.
I`ll keep trying them.
Thanks for your help.

Has anyone had as much trouble as I have had in getting a response from Adobe?

Question is the same as I had in my heading.
Has anyone else had as much trouble as I have had in getting a response from Adobe?

It's not an uncommon complaint. Tell us about your problem - perhaps we can help.

LR5 won't print, it send print job starts to spool then just dissaperes from the print cue? my printer works fine with other software. I can't get any help from Adobe support can anyone help???

Hi i need help! I can't print any jobs, LR5 starts to print then the job disappears from the print cue. I can ! print from other application no problem.
I can't get any support from Adobe. Any ideas would be great.

Hi,
Please try the following steps:
Open the file in Adobe Reader
Click on File menu - Print
In the Print Dialog box, select the Printer and then select Advanced button
In the Advanced print setup, Please check 'Print as Image' (See the Screen shot)
Click Ok and then Click Print.
Let me know if this solves the problem.
~ Aditya Kalania

Getting questionable responses from BC support

This is more of a general comment on my experiences recently with BC support staff. With no clear area to actually give feedback and know it is being listen too I thought to post it here. Has anyone else noticed in the last 6 months how poor the level of knowledge the newer BC support staff have of the system? I honestly think it is at an all time low. There are some individuals that really know thier stuff and I am sure you all have encountered them as well, but I am feeling the percentage really has swung to the less capable staff now responding to issues.
Without needing to go into detail about the issues I have had (even in the last 20min) I honestly think many of these people have never used BC before in any depth and it is real shame when we have to be telling them how the system works just so to get past the initial request/question. I am finding it is either not comprehending the request/question due to poor system knowledge and or responding without clearly reading the request/question given in the first place. I really do try all I can to review the knowledge base and search the forums first which just adds to my personal frustration at the degradation that I see is occurring. I just am begining to not trust in the use of the BC support at the moment and turn more often to making calls to fellow partners fist before going down this support path.
Maybe it is just me but if anyone else is noticing the same thing then I would urge you to let BC know somehow.
I like BC and I have invested a lot of time and money into integrating the system as an integral part of my business package over the years. It just seems Adobe dropped the ball pretty bad when it took over BC and is still floundering around with it.

Oh I am certainly committed to the system for the future but yes it is painful.
After jumping on live chat again last night I was told nothing would be happening until hopefully today because all staff have the day off for Easter, but it would hopefully be addressed. Does not explain the week delay.
For any interested my very simple an direct issue relates to simply closing a site. Once an invoice has been issued to a client through BC a site cannot be deleted from the Partner Portal and returns an error requiring me to contact support. In the meantime the system continues to send emails requesting payment which my client is rather getting annoyed about. This particular issue has always existed and is problematic to Yearly Subscriptions. Obviously if it was a monthly subscription they pay out the month and close the site closer to the end of the month. As we all know clients are not always forthcoming with their intentions until the last moment so once again I am stuck with this problem I cannot control. In the meantime clearly an inexperienced staff member simply gave me the cookie cutter approach and said "do this..." and clearly had not even read what I had written outlining the problem from the onset. Now no responses for a week (2 spats on chat) and the ticket is still open and the site is still running in suspension.
Above outlines just one of many very very very simple requirements that get increasingly frustrated. I just should not be so, hence why I urge others to somehow let BC know if they are getting the same problems. So as Michael said "It's amazing what poor support can do to your attitude".
I look forward to the day this sort of thing is bygone but it must be resolved very very quickly or someone else will see the issues and build a better system. BC offers cost effective and unique opportunities for clients virtually unseen elsewhere in hosted CMS's but it did not take Adobe to think of this themselves. If they are not careful someone else will step in lap up the frustrated Partners with a improved environment.

How to get the most from Nokia Support Discussions

This forum is a community of users of Nokia products and services from around the world who share their experiences and help people to solve problems. I've been using this forum for a couple of years now, I originally joined because I work in telecomms and I was looking for answers to a few issues that I was experiencing, and like many of the regular members, I've been coming here ever since. There is a really good crowd here, and it is often fun to read the boards as well as informative.
If you have a problem, if nobody else can help, and if you can find us (it's not hard, Discussions all over Google whenever you search for something Nokia-related), then maybe you can hire: The D Team!
The communityThis is a peer-to-peer community, you are usually dealing with people who have an interest in mobile technology, albeit with a particular preference to Nokia, who can help on a wide range of questions - the advantage that we have as a community is that many users have experience of a range of devices and accessories, so you can often get help here about issues concerning Nokia products being used with products from other companies that even Nokia itself cannot offer. There has also recently been a presence of Nokia staff (their usernames are shown in green) who are also helping users on the forum in their own time.
Unlike many forums that we all use regularly, this is an official forum owned and run by Nokia, not the creation of amateur enthusiasts like you and I, so they are much more strict about behaviour than other forums, and the moderators will remove anything that is offensive or disrespectful to other users, or which may cause offence to users of a sensitive nature. Basically, you should treat other users the way you could treat another member of the public in a public place - too many people take advantage of the anonymity offered by the internet to behave in a way that they would not normally do.
This forum is not a source of official support from Nokia, for that you have to call or e-mail from the "Contact us" link. Most of us are just normal consumers like you, therefore we don't have information on when products, services, software updates etc. will be available so it's futile to ask. Nokia doesn't even publish this information in most cases, so even the Nokia employee members probably wouldn't be able to answer these sorts of questions even if they do have the information.
Tips for getting your question answered:
(1) Search firstSomebody else may already have posted the same question, so you can save yourself time by checking first if the answer you need is already published on the forum.
(2) Choose the right boardPeople are online at different times, we may be taking a break from our work, relaxing at home after a meal, flicking back to the forum whilst doing other surfing on the 'net or anything else, and people will look in boards where they have a specific personal interest so, for example, if you have a problem playing a video on your N96 use the Imaging and videos board in the Ovi and Mobile Media section or if you have a problem installing themes or applications on your 6220 Classic, use the Phone Applications under Software. Posting these questions on the Nseries and S60 smartphones board might see them get lost amongst lots of technical questions about the phone itself, you have a better chance of getting an answer by choosing the right place to ask it.
(3) Write a clear titleSpeaking for myself, I don't have time to read everything on the boards, so I look for topics that I might be able to answer; therefore don't just put the subject as a phone model number or the name of an application or users might just pass over your post without opening it to read. For example, a title like "Can't get GPS signal in 5800" is much more likely to catch the attention of an experienced GPS user or a 5800 user and get the question answered quicker.
(4) Explain your problem clearlyPhones and the software that we use in them and with them grow ever more complex, just saying "I can't send an SMS" or "Mr camera isn't working" does not give any information with which an experienced user can help you to troubleshoot. Whatever the case, explain exactly what you are trying to achieve, what you tried, and describe what happened, for example: did an application shut itelf down? Did the phone freeze? Was there an error message, and if so what was it? All of this will help other users to identify what is going wrong for you and the less questions they have to ask you back, the quicker they might help you.
Tips for making the right impression:
(5) Use normal textWRITING ENTIRELY IN CAPITALS does not convey a sense of urgency, in internet communities it is perceived as shouting or other generally agressive behaviour, so it will not win the hearts and minds of the people whose help you need. Also, using large characters or bright colours may look nice to you, but too much text written in very large, bold or colourful letters can simply fill the screen unnecessarily and is not always any easier to read, so it can also put people off from helping you. Use these features when you need to highlight a particular point, not all of the time. (6) Resize imagesIf you are embedding a picture in your post, resize it so that it fits into the frame of the normal page. A full screenshot of your PC or a megapixel+ picture will stretch the borders of the page so far that people have to scroll left and right repeatedly to read not only your post, but the entire page of the thread that it is on, and just as above, if you make it difficult for others to read the thread, they could miss some information or just pass over it altogether. If you want to share a large image, you can also add it as an attachment to the post so that people can view it when they choose without impacting on the display of the page for everybody.
(7) Pleeeeaaaaazzzzeeee don't do thisFar from making most users take pity on you and try to help you, this kind of thing can be just as bad as all capitals, especially is you make a word so long that it affects the display of the page like inserting large images does. You are also better off not using SMS shorthand and local slang in your posts, because users of the boards are from all over the world and might be speaking English as a second, third, etc. language, so the person who knows the exact solution to your question might not understand the way you have asked it.
Message Edited by mccbleue on 24-Sep-2009 03:48 PM

You mention it is a DV/HDV Film - how did you edit it? Did you edit both formats on the same timeline in Final Cut? (What were the settings in Final Cut for the timeline?)
If you are using HDV in a timeline due to the length of time to conform the output, you may be better off exporting the entire thing for testing (small enough for HDV, though I often use AIC or 422 nowadays).
What settings are you using in Compressor? I know you mentioned many combinations, but did you use any frame controls? What was the rate? Did you use CBR/VBR?
One thing to try to get things started. Use 8 CBR and in the frame controls set them to to "Better" for all of them. Will take a bit longer using the filters but should give you an idea where you are at. (Also take a look at the self contained movie to see if there are any artifacts/picels there).
How are you watching the DVD - computer screen or burning to a DVD?

I have an open case. I can't get a response from Adobe. My computer was hit by lightening and cannot be repaired. It had Photoshop on it. I want to get a copy of Photoshop for my new computer using the serial

My computer that had Adobe Photoshop CS6 on it was hit by lightening and cannot be repaired. I want to get a copy of Photoshop for my new computer. I have an open case, but I cannot get Adobe to respond to it. I have sent the serial# and a copy of the license. Every time I try the chat function to get help, I get dropped with the message "chat is no longer available." I WANT MY PHOTOSHOP!

This is a user forum, not a channel to address Adobe. As your fellow users and volunteers, we'll be happy to help you if we can.
You can download the CS6 trial version just like anybody else.
Once you download it, you can install it, input your serial number, register it and apply all necessary updates.
An alternative, if you know how to access your Adobe account, under My Products you'll find your Photoshop CS6 registration, next to which you should find a link to download CS6 if you originally bought it as a download

Anyone know a trick to get a response from Adobe?

Adobe aged out the password on my account. They have twice promised to contact us about recovering access to our account. We have not ever been contacted by anyone. Does Adobe ever do what they commit to?

Well, thanks for the reply, but web chat was the technique I tried. Note the following excerpt:
"Rachana: In this case I request you to update email address.
Rachana: Is that okay with you?
Jim: If I can.
Jim: But I can't get into the account to update the e-mail address.
Jim: Can you do it for me?
Rachana: I can forward the case to next level and you will be notified via email within 2-3 business days."
The next level never responded. I have since tried a third chat session, because I don't know what else to do. NO response yet, but if I get one I will post it here.
"Sumanth: In this case, I have updated the case to change the email address. Our relevant team will contact you after changing the email address, they will contact you within 24 hours via [my e-mail e-mail address]"

Getting help/attention from Adobe

Hey, does anyone have experience or advice on how best to make sure Adobe's aware of problems and maybe get responses>
I'm aware of 3 possible ways:
1) Post in these forums. You'll probably get a response from other helpful and knowledgeable users, so this is great for cases where I'm making a mistake and there's a better way to do it, or if there's a bug but it has workarounds. You probably won't get a response from Adobe, and I don't know how carefully Adobe reads these messages (if at all), so I don't know if it's a good way to point out bugs.
2) Fill out the "feature request/bug report" form at http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform. Adobe will read it, but won't respond, so it's a good way to report bugs, but you won't get any advice on workarounds.
3) Adobe support. Evidently (I haven't tried it yet) it's $39 per incident. I'm a little dismayed there's no free support at all, but I guess I could have figured that out before I bought, so caveat emptor.
So far I've been doing both #1 and #2, but I'm not sure how helpful this is in terms of getting Adobe to actually fix the bugs. I know with some software companies, the metric they listen to loudest when deciding what bugs to prioritize fixing is what bugs are generating real support calls, so maybe #3 would help too.
On the other hand, I'm loathe to pay $39 to have Adobe tell me something is a bug that hasn't been fixed and I'm no better off for having called. (You don't get your money back in that case, do you? I can also think of examples of software companies that charge for support but not if the thing you needed help with is a result of a demonstrable bug.)
Anyway, I'd love to hear what experiences you all have had with this or what advice you have.

Lee Jay, thanks. I like your classification of the 3 categories, and I guess a good chunk of the subtlety here is figuring out which one of the 3 a given problem falls into.
Naturally #2 is always a possibility -- I'm fairly new to Lightroom, but knowledgeable about computers and software in general and usually pretty good about figuring out the right way to do something if it does exist. Assuming I'm doing things correctly and the application is acting up, I'd be a lot better off if it falls into #1 but I fear it might be #3.
It's that darn #3 category that makes software troubleshooting so hard... (I'm a software developer myself, so I know this one from the other side too.)
Any advice on where Adobe's paid support fits into there? I guess they'd be most helpful at resolving problems of type #2 or confirming it's not #2. And, ideally, chasing the difference between #1 and #3 farther than forum volunteers probably want to.

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

How to get the data from mysql database which is being accessed by a PHP application and process the data locally in adobe air application and finally commit the changes back in to mysql database through the PHP application.

How to get the data from mysql database which is being accessed by a PHP application and process the data locally in adobe air application and finally commit the changes back in to mysql database through the PHP application.

If the data is on a remote server (for example, PHP running on a web server, talking to a MySQL server) then you do this in an AIR application the same way you would do it with any Flex application (or ajax application, if you're building your AIR app in HTML/JS).
That's a broad answer, but in fact there are lots of ways to communicate between Flex and PHP. The most common and best in most cases is to use AMFPHP (http://amfphp.org/) or the new ZEND AMF support in the Zend Framework.
This page is a good starting point for learning about Flex and PHP communication:
http://www.adobe.com/devnet/flex/flex_php.html
Also, in Flash Builder 4 they've added a lot of remote-data-connection functionality, including a lot that's designed for PHP. Take a look at the Flash Builder 4 public beta for more on that: http://labs.adobe.com/technologies/flashbuilder4/

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

Welcome to the Apple Support Communities
If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
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3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account

How to get query response time from ST03 via a script ?

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I am trying to get average query response time for BW queries with a script (for monitoring/historisation).
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New document alert: How to get PDF documents into Adobe Reader for iOS

Opening PDF Files in Reader for iOS (iPhone and iPad) has been very helpful to many users of Adobe Reader for iOS. However, Apple has drastically changed the user interface in iOS 7, which made the original document obsolete.
According to Apple Developer Support's App Store Distribution page, 89% of devices connected to the App Store are using iOS 7 during a 7‑day period ending June 29, 2014.
Because of the exceptionally high iOS 7 adoption rate, Adobe Reader for iOS version 11.3 now supports iOS 7 only.
Here are the new How-To documents for iOS 7.
How to get PDF documents into Adobe Reader for iOS (iPad on iOS 7 version)
How to get PDF documents into Adobe Reader for iOS (iPhone on iOS 7 version)
(It had to be split into two separate documents because each contains way too many screenshots.)
Hope these documents are as helpful as the original one.
Please let us know if you have any feedback or suggestions on the topics for other help documents/tutorials.

Dennis (or any Adobe rep),
Any updates to the OP's question? I'm with a large government agency, and we're moving away from GoodReader for reasons I can't go into here, and the ability to add user-defined bookmarks within the app is a mandatory feature for the document reader we select. I have the latest version of Adobe Reader (11.6.1) installed on my government iPad, and the ability to add user-defined bookmarks still seems to be missing. Does Adobe have any plans to add this feature, or is it already present and I'm simply overlooking it?
Thanks,
Cam

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf".

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf" dated 15 Dec 2012 9:20 AM.

Look everyone that comes here with a support problems has gone through all the normal channels, around and round in circles with no one seeming to be interested. They've called every phone number, every email address they can find. They have been put on hold and bounced fifty times to another operator only to be hung up on. If Adobe would bring back support to main land and have people that know what's going on instead of having people that people can barely understand read from scripts. Scripted information only applies about 10 % of the time. I'm just giving people an alternative. after they have torn their hair out going the normal route. If they had been able to get a solution they wouldn't be coming here for help.
There should be a forum set up just for people to air these issues and Adobe employees forced to man it. Then we wouldn't have to have such a Bad attitude. Right now Adobe's Support reputation is worse than Intuit's which did have the absolutely worse on the Planet. Now they are number 2.
You know it yourself that Adobe's support is absolutely worse than terible. However to prevent me from being banned from the forums I will simply will provide the adobecare email address from now on
So let's sweep it under the rug.

How to get a response from Adobe Support

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