Apple Macbook Pro 15 Retina dead pixel explosion

I have a 3 month old MBP Retina 15.
The display but has been plagued with problems. The 1st screen started developing 3 dead pixels (2 larger) at 1.5 months and the Regent St store arranged a replacement display. The duty supervisor on the day said 'dead pixels are normal' and 'these are very hard displays to get right'. They are not encouraging it is not 'normal' for a new laptop costing £1800 to develop such issues.
The 2nd screen has now developed a dead pixel explosion. It was 4 the last time I counted. Such screen degradation is very worrying and I notice some other forum members have experienced similar issues. I would assume it is a certain batch of displays that is causing this issue?
If the display didn't degrade so quickly, I could say it was an excellent laptop with superb display clarity but I can't in the circumstances. I have now booked a 2nd appointment at the genius bar and I don't wish to be told again that this is to be expected with such displays. Apple have a reputation to uphold on quality and reliability. I've never had these issues with my Thinkpads over the years.

I would think that you might have an argument for a replacement machine... if after three trips the machine still isn't operating properly, I would contact Apple Customer Relations and explain to them that instead of repairing the machine time and again, you'd like a replacement.
See http://support.apple.com/kb/HE57 for your local phone number.
No guarantee that they'll go for it, but you can always try.
Good luck,
Clinton

Similar Messages

TS1574 My apple macbook pro retina 15'' ME664 has problems with sound.Either there will be no sound at all or at startup there il be very scary and broken sound and afterwards still there would be no sound.Secondly , it does not start in one shot.

My apple macbook pro retina 15'' ME664 has problems with sound.Either there will be no sound at all or at startup there il be very scary and broken sound and afterwards still there would be no sound.Secondly , it does not start in one shot.atleast 2 to 3 times pressing power button for longer time starts it up and afterwards still there will be no sound. Please help

This morning i was not able to hear sound on my recently purchased macbookpro retina 15 inch model.My attempts to resolve this issue by going to system preferences and removing the mute box that was ticked as active. i had downloaded much earlier a mac version of logmein app and noticed that in the sound box noted above that there was a bar indicating that the default was now to logmein. i had never used this app. Why it started today, i have no idea. I moved the logmein application to trash and deleted the app , however it did not remove the default option which still blocked the sound.
Going to a macforum gave the tha anser that to remove the logmein app, it first had to be reinstalled a nd them use the uninstaller option ftrom the dropdown menu. for now that has resolved the failure to allow sound oputput.

MacBook Pro retina dead/stuck pixel

Hi this morning I turnd on my mac. And when watching a video, that had a dark background I noticed a white dot on the screen. I tried to clean it but it did not move. I did a bit of research and have come to think this is a dead or stuck Pixel. It shows on dark backgrounds, and shows up as a little dark dot on white background. If you look at it for a magnifying glass you can see the colours within the pixels. Is it stuck? I've seen some videos online that apparently fix dead pixels. and programs that is JFixit. Do these work? My one year warranty has just run out so if I have to go to apple, I will have to get AppleCare. how much is this cost for my mbpr if I have o get it.
Any helped be appreciated. This appears to be a common problem on MacBook Pro Ratners. So some more publicity about it would be good. Any help would be appreciated thank you very much.

Hey.. I had the same problem with my Macbook pro Retina 15. On discovering the same spot on my screen, i rushed to the apple store from where i bought this macbook. They seeing my problem immediately took my macbook for LCD replacement and asked me come after 15 working days> But after 2-3 days they gave me a call that this cannot be replaced since they are not getting permission and the required part from the apple. So i called on the apple customer care and registered my complained. Firstly they even said that this is the first time they are ecountering such problem n asked me to keep my mac with me n observe whether this SPOT increases in future or not, and only if it did, they will replace it. I strongly opposed this coz i have spent 150K for my machine and therefore i will except no less than a new machine.
After hours of discussions with the head of the techinical team and the US team, and after 7 days approx, they decided to give my machine green signal for LCD replacement, and also asked the service centre to get it done ASAP and also supplied the req. part.
n today, my machine is working perfectly fine and has no probs with the display.
I would suggest you to take same and immediate action abt this and donnot except anything less that a perfectly working machine.
All the Best !! (y)

Is my Apple MacBook Pro Retina a Lemon?

Brand new(7 days old) MacBook Pro Retina 2.4GHz 16GB SSD 15" with latest OS updates. I treat this MacBook like it is my newborn child. I am extremely careful with the hardware AND software configuration, almost to the extent that it's a compulsion. I have used multiple computers with Windows, Linux and Mac operating systems. I take extra time to find out the best way to treat computers as to avoid troubles like these, so I feel especially upset about losing two hours of work on my clients project. Luckily everything is backed up on GitHub and Dropbox.
I used a great tutorial from mactuts on setting up a new mac the way that developers do, and I have set up Windows and Linux just fine. I doubt there is a system or program configuration issue on my part. I was running a few programs that are not processor or RAM intensive.
- Sublime Text 2
- Google Chrome
- CodeKit (Sass compiler)
- iTerm2 (terminal)
- Dropbox (was not syncing)
- Moom (window arranging utility)
- Alfred (app and file finder utility)
There were absolutely no peripherals connected to the MacBook, no mice, USB devices, or even headphones. Only apps running.
I was typing code into Sublime Text 2 and I saved the file, watched the browser for live changes on the web site I was working on (thanks to CodeKit) and the page refreshed fine, when I moved the cursor via the touchpad back to Sublime Text 2 from the Google Chrome window, I was greeting with a 100% frozen MacBook Pro. The entire GUI was stuck, no keys would function at all, and I didn't know what to do. I searched for answers, couldn't find anything, and I held down the power button until the MacBook turned off. The computer was not hot at all during this time.
I restarted the computer after some more searching and found instructions on verifyng the disk. All is fine according to the system Disk Utilities. I just got done with a 1 hour and 6 minute Apple Hardware test with the extended testing option checked. No errors were found. The aluminum north of the function keys got SUPER hot.
The MacBook has done something similar twice before but I shrugged it off. I was doing similar tasks as may have triggered the recent problem, but the freeze only lasted seconds instead of forever. How could a 2600 dollar computer freeze during text editing and web browsing? Have I been sold a lemon? Is this a common problem? Can this problem be corrected? Can the cause of this problem be eliminated?
I have another laptop that is over 4 years old (Toshiba Sattelite) running Ubuntu 12.04 LTS. It has never had a problem running simple text editors, code watchers/compilers(Sass/Compass/Guard), or browsers, even all at the same time. From the reputation that Apple has, I was expecting more. I figured the computer might have a few hiccups if rendering a huge video file, or running 3 external monitors with Photoshop and Illustrator open and working, but definitely not with the programs I had open.
I switched to Apple to learn iOS and OSX development, to make awesome apps. I am 90% sold on taking this back to Apple and getting a full refund, never to go back. I hope someone can help change my mind and fix my computer.
Thank you so much.
Chad

chadshores wrote:
I have another laptop that is over 4 years old (Toshiba Sattelite) running Ubuntu 12.04 LTS. It has never had a problem running simple text editors, code watchers/compilers(Sass/Compass/Guard), or browsers, even all at the same time. From the reputation that Apple has, I was expecting more. I figured the computer might have a few hiccups if rendering a huge video file, or running 3 external monitors with Photoshop and Illustrator open and working, but definitely not with the programs I had open.
I switched to Apple to learn iOS and OSX development, to make awesome apps. I am 90% sold on taking this back to Apple and getting a full refund, never to go back. I hope someone can help change my mind and fix my computer.
Ah! A Linux user. That explains things. I wondered why you were installing a bunch of stuff I had never heard of on a week-old computer.
The bottom line is that OS X is not Linux. It may look like it sometimes, it shares a few libraries and some command-line tools, but it is completely different. Your old Linux habits will only cause you trouble.
The big question is what 3rd party software have you installed? You listed a few, but there have got to be others. It is a sad fact that OS X has zero credibility among most most corporate and open-source software developers. There is a vast amount of software that hasn't been updated in almost 10 years. How far would you get installing the latest and greatest Linux tools on a Linux box circa 2007?
As a new Mac user, you are unfamiliar with what software is good and what isn't. Some of the software you listed above is fine, but why install it if the operating system already comes with equivalent functionality? There is nothing wrong with doing that if the Apple software doesn't do what you need. But just doing it out of habit or because it is some open source project is likely to have poor results. For example, OS X version 10.8.4 was recently released. Well-written software from 2006 will run fine. Poorly written software from last week will crash, cause slowdowns, and all kinds of other problems.
If you don't have a good reason for using Chrome instead of Safari or iTerm instead of Terminal, then you are likely going to be at the mercy of 3rd party developers who have more control over your system than you do. Make yourself at home and learn your way around before you invite a bunch of rowdy kids over for a party. Later on, you can throw some parties and have fun, but you will be the one in charge. Right now, they are probably running wild in your basement reconfiguring your plumbing.
This is so common that I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/etrecheck, run it, and paste the results here.
Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

New Macbook Pro Retina is pixelated on external monitor

I have recently bought a Macbook Pro Retina Display 13" and when I connect it to my external monitor (Samsung) with a HDMI cable the screen is blurry and pixelated. I have connected my old macbook to this monitor with no problems. I tried adjusting the settings etc and some other tips I found online but nothing has worked. Has anyone else had any luck rectifying this problem?
It's a massive pain as I the monitor is reasonably new and I need it in order to study comfortably.

I have an HP 2311x as well. I'm using an HDMI cable and am not having any issues getting the screen to display. I know you said the cable works with a PC but have you tried a different HDMI cable just in case. It might be worth a try. Other than that, I'm not much help.
The issue I had when plugging this monitor into my MBP retina was that the image was very blurry on the HP 2311x. I almost gave up on using it and was going to just buy a Thunderbolt display but after much research I found a custom firmware update that fixed the underscan/blurriness issue. So be prepared for that if you get the screen to display.
If I can find that resource, I will post it here.
Good luck!

Apple Macbook Pro Retina with display issue Samsung LED

Once I have plugged the HDMI cable from Macbook Pro to Samsung 24" LED Monitor, the display remains black. Doesn't seemed like the samsung monitor recognised the Apple Macbook Pro at all. I have reset the PRAM and troubleshoot it with Apple and meanwhile still waiting for answer from Apple. They have acknowledged of the problem but there is no solution. I erally need the second extended monitor for my design work. Bit ridiculus that the most powerful Apple system cannot even do the simplest thing. I am stuck now. Please help.

jmiu wrote:
Just letting everyone in the forum know that I have been a loyal user of apple for the past 20 years and this is quite embarassing to know that HDMI cannot work with a samsung LED monitor. In addition, I have been a Apple Tech and Sales.
Also, there are a lot of users out there who are having the same propblem,. This is certainly not good enough.
I still find it wayyyyy too early to blame Apple so generally. This other "lot of users" has a lot of home-made problems, such as incompatible displays, adapters, etc.
BTW, mind telling the exact display model number?
And thanks for the response further above.

Macbook pro retina dead/stuck pixel and warranty question

So here's the situation. A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes. It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
About a week later, I went to pick it up and I brought it back home. I tried out the speakers (it was too loud to hear them in the store), and the problem was still there. It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
But about a week later I noticed there is a dead/stuck pixel on my screen. It shows up white against a black background, but is also detectable against a white background. I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage. I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired. There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
I realize it's hard to believe screen issues would arise from a speaker repair. However, I think it is at least possible that they damaged the screen when they took the computer apart. I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background. It's quite a coincidence that I first notice a problem right after I bring it in to apple.
Do you think I can bring it in and get it repaired? Should I call AppleCare? Also, if they deny me the repair, is it too late to extend AppleCare for another year? Thanks!
(the display is Samsung, for those who are wondering)

We are just users such as you so our opinions don't really matter. Do bring the MBP in to the store and have a talk with a decision maker. Sometimes good things happen but don't expect that to be the case.
Regarding Apple care, you are too late. It must be purchased prior to the expiration of the one year warranty.
Ciao.

Macbook Pro Retina showing pixels on top menu randomly?

Hi all,
My mid-2014 15" Macbook Pro randomly "loses" its retina display at the top menu (becomes pixel-y), where the battery, sound, and wifi logos are (on the top right side of the screen). A restart fixes the issue, but I want to know if this is an issue that can be fixed?
Thanks,

Take a picture of this phenomenon when it occurs. Then make an appointment at an Apple store genius bar. Show them the picture and have them examine the MBP. This is not normal behavior and they should fix the MBP under the warranty provisions.
Ciao.

Macbook Pro Retina Display Pixel / Dust Scratch problem

I have a MBP 15' Retina purchased in October 2012 and last night noticed a number of small white dots on the screen which appeared to be dead pixels, booked into the genius bar this morning and was told that the dead pixels were actually dust scratches where a small piece of dust had got caught between the screen and keyboard when it was closed and had damaged the screen. You can feel tiny bumps if you run your finger nail over the areas so this may be the case but while it may be the reason you'd expect that a $3500 machine wouldn't have a design fault that allows tiny dust particles to damage the screen.
The Genius said that this was a known issue and that while it had been escalated with other customers' machines, the issue is cosmetic and not covered under warranty.
Has anyone else had this issue and what were the /are the steps to getting the screen replaced under warranty given that this apprears to be a known isssue and shouldn't happen to a $3500 computer.
Thanks

This is a load of malarky!!! Do you know how big the dust particle has to be in order to chip the screen. Remember there is a rubber seal that runs the edge of the screen, and this is 1mm in height. So what we are talking about is something the size of a large grain of sand.
Ok, lets say you have this, the sand must be very sharp, in order to chip glass. Secondly, if you press gently on the glass while looking at a light in the reflection of the glass, you will see it distort, right? So that means, even a 1mm piece of dust is not going to "Chip" it.
Ok, lets say, that you happen to drop your wifes 0.2 carat diamond on your keyboard and close the screen. In this case, yes it may chip the glass, but I ask you, don't you think that this kind of protrusion would at least result in a scratch on the aluminium body? What is not known by these guys is that this glass is crystalline. If the manufacturing process doesn't go well, it can sometimes cause fault lines in the crystallisation structure. Not all glass chips are physical. In fact, heating and mild distortion of the glass could cause chips in weakened areas.
I AM 100% sure that if anyone threatens legal action they would replace the screen. Any laboratory low-end microscope will examine the chip and will clearly show the crystal in the glass flaking. Did someone say CLASS ACTION.
I have this issue after having the laptop for 3 days, I AM VERY ANGRY that the twerp at genius who thinks he is very intelligent, tries to fast-talk his way out of things. I am not one to make a scene at the store and dont think this gets us anywhere, but Apple needs to step up and train these nappy-heads about these things.
I mean, I have had laptops for 20 years, I have had scratches, cracks, smirks, plastic burns on the screens, but NEVER a chip in the glass, only time I have seen a chip is on my windscreen, and doesn't that look different? This is one for the courts, I am not happy that I have spent so much on a MBP now and have to live with the fear that the screen can spontaneously crack, perhaps even explode in a mushroom cloud (ok, that one was comedy relief).
I am a very honest person as most of us are here, and the bearded baboons at Genius have no right to call me or any of us liars, granted there are 1% of people who come in any lie, but the other 99% are loyal RETURNING customers, this is why Apple has been successful, not cos of the flarnin (that word is so I dont get sensored,!!) logo! Laptops are portable devices and don't belong behind museum glass. If Apple "Stuffed Up" with this design, that is ok, however they should take a few bucks off their soaring share price and help the consumers who help them succeed. Either redesign the product, do a recall on all your machines, or at least don't be a JE_RK about replacing machines still under warranty and make out that YOUR customers are liars.
The problem with a monopoly is not the company, its the staff who get a rush out of feeling like they are somehow in a position of power, but go home and realise they are only paid $20/h and get grounded for coming home too late.
I say, take action, prove your point, and don't take their nonsense.
(In case you are wondering, this was a rant, mainly at the Genius boys!!! But some good points.... I hope :D)

3 Day Old Macbook Pro. Dead pixel.

I just got a MBP and it has a dead pixel near the bottom and bit off center to the left. I´ve tried just about every thing to fix it, but nothing.
I called the place we bought it, and the stupid Apple policy can only replace it if it has 5 or more dead pixels. There is literally nothing I can do? It´s the most annoying thing ever. I shouldn`t have to pay thousands of dollars to have a fault screen, even if it is just one single pixel.

hard to say, it depends on the product and how much it cost.
If this happened to me again, and was a less expensive computer, I likely wouldn't care as much. It'd still bug the heck outta me, but I'd be able to learn to deal with it.
For what macs cost, I don't have any qualms or any guilt about expecting things to be pretty much perfect. I understand there will be things slightly wrong here and there due to mass production, but when its something glaringly obvious like a stuck/dead pixel, that's where I draw the line.
And besides, there is no publicly stated rule that says it has to be 5 dead/stuck pixels before a replacement/refund. I know Apple has that knowledge base article on stuck/dead pixels, but last I checked, it didn't stipulate any rules when trying to exchange/return a computer for dead pixels.
I can't say I agree with your statement about how few LCDs are perfect. Out of the entire time I've purchased electronics, I've only encountered just 2 instances of a stuck pixel. Perhaps I've just been lucky, I don't know, but I'm seriously not kidding.
Lastly at this point, it seems absurd to still think that stuck/dead pixels are acceptable due to cost. While this might have been the case a few years ago, if cost is the big reason as to why we're supposed to accept dead/stuck pixels, how is it possible that companies like Dell can offer a guarantee on no stuck/dead pixels for their LCDs?
http://accessories.us.dell.com/sna/sna.aspx?c=us&cs=19&l=en&s=dhs&~topic=premium _panel
(I know what I found applies to monitors, but I'm just using it as an example)

I have a problem when I want to change de screensaver in my apple macbook pro retina display

When I change de screensaver and after this I turn off de computer it didn t safe de change I ve made, someone have the same problem? Thank you.

Could be a video card problem - no telling. Best just to make an appointment at your local Apple Store and have them run diagnostics on it. Could be anything, really. Just one thing - make certain that you have a backup of your data before taking your machine in (if you don't already have a backup scheme in place).
Good luck,
Clinton

I have an apple Macbook pro Retina. I was looking at resolutions and by accident clicked on 780 and now I can not get back into resolutions to set it back top 1080p? Any suggestions how to do this?

I can not reset my resolution back to 1080p after clicking on 780 by mistake. My laptop will not go back to reolutions?

Have you tried restarting and then try to change it again?
Do a backup.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.

I got a new MacBook Pro Retina Display 15 inch and it hangs a lot and video window stops working randomly while editing

Interval Since Last Panic Report: 177216 sec
Panics Since Last Report:          1
Anonymous UUID:                    3E21F002-A48E-5050-6C20-1DB0AAA94D06
Tue Sep 3 11:32:45 2013
panic(cpu 6 caller 0xffffff7fb0898f1a): "GPU Panic: [<None>] 3 3 5f 1d 0 8 0 3 : NVRM[0/1:0:0]: Read Error 0x001226c4: CFG 0x0fd510de 0x00100406 0xc0000000, BAR0 0x103000000 0xffffff81227b2000 0x0e7150a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 6), Frame : Return Address
0xffffff815a1ea420 : 0xffffff802e61d626
0xffffff815a1ea490 : 0xffffff7fb0898f1a
0xffffff815a1ea560 : 0xffffff7faed7af1e
0xffffff815a1ea620 : 0xffffff7faee4f12d
0xffffff815a1ea660 : 0xffffff7faf177d9f
0xffffff815a1ea680 : 0xffffff7faf14e715
0xffffff815a1ea750 : 0xffffff7faf14eaf0
0xffffff815a1ea7c0 : 0xffffff7faeecb275
0xffffff815a1ea910 : 0xffffff7faeeca5f9
0xffffff815a1eaa20 : 0xffffff7faf118d9a
0xffffff815a1eaaf0 : 0xffffff7faf11fe17
0xffffff815a1eab80 : 0xffffff7faf1163cb
0xffffff815a1eabf0 : 0xffffff7faf116634
0xffffff815a1eac40 : 0xffffff7faf17221a
0xffffff815a1eacb0 : 0xffffff7faee77a75
0xffffff815a1eacd0 : 0xffffff7faed81d50
0xffffff815a1ead80 : 0xffffff7faed7f7d0
0xffffff815a1eaf80 : 0xffffff7faed8110a
0xffffff815a1eb050 : 0xffffff7fafda28be
0xffffff815a1eb110 : 0xffffff7fafd9fc9a
0xffffff815a1eb130 : 0xffffff7fafda14be
0xffffff815a1eb260 : 0xffffff7fafd9fb56
0xffffff815a1eb2c0 : 0xffffff7fafd9f677
0xffffff815a1eb370 : 0xffffff7fafdd3141
0xffffff815a1eb5b0 : 0xffffff7fafdd6b12
0xffffff815a1eb630 : 0xffffff7fafdd6982
0xffffff815a1eb680 : 0xffffff7fafdc9353
0xffffff815a1eb690 : 0xffffff7fafdccabf
0xffffff815a1eb800 : 0xffffff7fafdcc5ce
0xffffff815a1eb830 : 0xffffff7fafd958fe
0xffffff815a1eb840 : 0xffffff7fafd8f3a3
0xffffff815a1eb880 : 0xffffff7fafdc71c3
0xffffff815a1eb8d0 : 0xffffff7fafd8ca71
0xffffff815a1eb910 : 0xffffff7fafd81c4d
0xffffff815a1eba90 : 0xffffff7fafdb2f0f
0xffffff815a1ebb50 : 0xffffff7fafd808c8
0xffffff815a1ebba0 : 0xffffff802ea66e69
0xffffff815a1ebbc0 : 0xffffff802ea68410
0xffffff815a1ebc20 : 0xffffff802ea65e2f
0xffffff815a1ebd70 : 0xffffff802e698c01
0xffffff815a1ebe80 : 0xffffff802e620b3d
0xffffff815a1ebeb0 : 0xffffff802e610448
0xffffff815a1ebf00 : 0xffffff802e61961b
0xffffff815a1ebf70 : 0xffffff802e6a6536
0xffffff815a1ebfb0 : 0xffffff802e6ce9e3
      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7fb088b000->0xffffff7fb089dfff
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7fb0886000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7faec83000
            dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7fb0872000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7faf780000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7faed05000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7faecc2000
         com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7faed 19000->0xffffff7faefbefff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7faec83000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7faed05000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7faecc2000
         com.apple.nvidia.gk100hal(8.1.2)[8007AA34-6789-37E9-B069-A414AA26C6B6]@0xffffff 7faefca000->0xffffff7faf2fbfff
            dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7faed 19000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7faec83000
         com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7fafd6e0 00->0xffffff7fafe3bfff
            dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7faed 19000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7faed05000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7faec83000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7faecc2000
BSD process name corresponding to current thread: VLC
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide:     0x000000002e400000
Kernel text base: 0xffffff802e600000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 11238298072610
last loaded kext at 7218150502781: com.apple.driver.AppleUSBCDC     4.1.23 (addr 0xffffff7fb09e9000, size 16384)
last unloaded kext at 7286064061841: com.apple.driver.AppleUSBCDC     4.1.23 (addr 0xffffff7fb09e9000, size 12288)
loaded kexts:
com.nvidia.CUDA     1.1.0
com.apple.filesystems.smbfs     1.8.4
com.apple.driver.AppleHWSensor     1.9.5d0
com.apple.driver.AudioAUUC     1.60
com.apple.iokit.IOBluetoothSerialManager     4.1.4f2
com.apple.filesystems.autofs     3.0
com.apple.driver.AppleMikeyHIDDriver     122
com.apple.driver.ApplePlatformEnabler     2.0.6d1
com.apple.driver.AGPM     100.12.87
com.apple.driver.X86PlatformShim     1.0.0
com.apple.driver.AppleHDA     2.3.7fc4
com.apple.driver.AppleMikeyDriver     2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport     4.1.4f2
com.apple.driver.AppleIntelHD4000Graphics     8.1.2
com.apple.GeForce     8.1.2
com.apple.driver.AppleUpstreamUserClient     3.5.10
com.apple.driver.AppleSMCLMU     2.0.3d0
com.apple.driver.AppleLPC     1.6.0
com.apple.driver.AppleMuxControl     3.4.5
com.apple.driver.AppleMCCSControl     1.1.11
com.apple.driver.AppleIntelFramebufferCapri     8.1.2
com.apple.iokit.IOUserEthernet     1.0.0d1
com.apple.Dont_Steal_Mac_OS_X     7.0.0
com.apple.driver.ApplePolicyControl     3.4.5
com.apple.driver.AppleSMCPDRC     1.0.0
com.apple.driver.AppleUSBTCButtons     237.1
com.apple.driver.AppleUSBTCKeyboard     237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1
com.apple.BootCache     34
com.apple.driver.XsanFilter     404
com.apple.driver.AppleUSBHub     5.5.5
com.apple.driver.AppleSDXC     1.4.2
com.apple.iokit.IOAHCIBlockStorage     2.3.1
com.apple.driver.AirPort.Brcm4331     615.20.17
com.apple.driver.AppleAHCIPort     2.5.2
com.apple.driver.AppleUSBEHCI     5.5.0
com.apple.driver.AppleUSBXHCI     5.6.0
com.apple.driver.AppleEFINVRAM     1.7
com.apple.driver.AppleSmartBatteryManager     161.0.0
com.apple.driver.AppleACPIButtons     1.7
com.apple.driver.AppleRTC     1.5
com.apple.driver.AppleHPET     1.8
com.apple.driver.AppleSMBIOS     1.9
com.apple.driver.AppleACPIEC     1.7
com.apple.driver.AppleAPIC     1.6
com.apple.driver.AppleIntelCPUPowerManagementClient     196.0.0
com.apple.nke.applicationfirewall     4.0.39
com.apple.security.quarantine     2.1
com.apple.driver.AppleIntelCPUPowerManagement     196.0.0
com.apple.iokit.IOSerialFamily     10.0.6
com.apple.kext.triggers     1.0
com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.5
com.apple.driver.DspFuncLib     2.3.7fc4
com.apple.iokit.IOAudioFamily     1.8.9fc11
com.apple.kext.OSvKernDSPLib     1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport     4.1.4f2
com.apple.iokit.IOAcceleratorFamily     74.5.1
com.apple.driver.AppleSMBusPCI     1.0.11d0
com.apple.nvidia.gk100hal     8.1.2
com.apple.NVDAResman     8.1.2
com.apple.driver.X86PlatformPlugin     1.0.0
com.apple.driver.AppleBacklightExpert     1.0.4
com.apple.driver.AppleSMBusController     1.0.11d0
com.apple.driver.AppleHDAController     2.3.7fc4
com.apple.iokit.IOHDAFamily     2.3.7fc4
com.apple.iokit.IOSurface     86.0.4
com.apple.iokit.IOBluetoothFamily     4.1.4f2
com.apple.driver.AppleSMC     3.1.4d2
com.apple.driver.AppleGraphicsControl     3.4.5
com.apple.driver.IOPlatformPluginFamily     5.3.0d51
com.apple.iokit.IONDRVSupport     2.3.7
com.apple.iokit.IOGraphicsFamily     2.3.7
com.apple.driver.AppleThunderboltDPInAdapter     1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily     1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.6
com.apple.driver.AppleUSBMultitouch     237.3
com.apple.iokit.IOUSBHIDDriver     5.2.5
com.apple.driver.AppleUSBMergeNub     5.5.5
com.apple.driver.AppleUSBComposite     5.2.5
com.apple.driver.AppleThunderboltNHI     1.7.8
com.apple.iokit.IOThunderboltFamily     2.4.0
com.apple.iokit.IOUSBUserClient     5.5.5
com.apple.iokit.IO80211Family     530.4
com.apple.iokit.IONetworkingFamily     3.0
com.apple.iokit.IOAHCIFamily     2.3.1
com.apple.iokit.IOUSBFamily     5.6.0
com.apple.driver.AppleEFIRuntime     1.7
com.apple.iokit.IOHIDFamily     1.8.1
com.apple.iokit.IOSMBusFamily     1.1
com.apple.security.sandbox     220.3
com.apple.kext.AppleMatch     1.0.0d1
com.apple.security.TMSafetyNet     7
com.apple.driver.DiskImages     345
com.apple.iokit.IOStorageFamily     1.8
com.apple.driver.AppleKeyStore     28.21
com.apple.driver.AppleACPIPlatform     1.7
com.apple.iokit.IOPCIFamily     2.7.3
com.apple.iokit.IOACPIFamily     1.4
com.apple.kec.corecrypto     1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x14200000 / 1

OWC sells an “Envoy Pro Update Kit” along with their rMBP SSD upgrades.
http://eshop.macsales.com/shop/SSD/OWC/Air-Retina/Apple-MacBook-Pro-Retina-2012- Drive-Internal-Flash
Use their live chat line to ask about purchasing the upgrade kit separately.
You will need torx T5 and pentalobe screwdrivers available at hardware stores in in this handy toolkit.
$17 Toolkit: http://eshop.macsales.com/item/NewerTech/TOOLKIT14/
(They may be included with the upgrade kit.)
Tutorials are at OWC (macsales.com) Crucial.com and ifixit.com.
http://eshop.macsales.com/installvideos/macbookpro_15_retinadisplay_mid12_unibod y_ssd_l/
One trick: When you remove the bottom case take note of which screws go in which holes. They differ in length.
Message was edited by: hands4

MacBook Pro Retina Display - Crack/Pixel explosion?

A week or so ago I noticed what looked to be a spec of dirt on my 6 month old MacBook Pro retina screen. However it actually is some sort of chip/crack in the display. There are a few pixels which are now permanently white and you can see the hole with the naked eye and feel it quite easily. It almost looks as if a pen or something has been jammed into the screen but I take good care of my MacBook and haven't caught anything on the screen as far as I'm aware.
I did a search on here and saw that several people have reported "pixel explosions" where dead pixels have burned a hole into the screen. I took my MacBook into the Apple with printouts of several discussions of others reporting the same problem with a hole in the screen but the Genius refused to do anything in my case. She basically said it was impossible for the hole to be anything but my fault despite the forum threads I showed her. Is it worth me taking it into a different Apple store for a second opinion or am I stuck with this annoying hole in the bottom left of my screen forever?

I just found out the same thing on my MBPr tonight,acturally i got three this holes two small and one big one, I'm very disappointing, I have been searching and there are many versions of the solutions, some lucky people manage to get replaced, but some people like you didn't convince the genius people for a replacement, have you tried different apple store yet, maybe it depends on the people's mood at the apple store, I'm going to try my luck next Monday, finger crossed, I think i will definitely try different store if i cannot get it replaced, hopefully i will show you my good news. otherwise i will be very sad if i can get it replaced, I'm the Sheldon Cooper(from "bigbang theroy") kind of people, and i will be stare at the point forever and frustrated.

My MacBook Pro Retina 2013 has a Dead Pixel

I just noticed my MacBook Pro Retina has a dead pixel in it. It is black then changes to white when on a black screen. (It's just one) It just came out of no where, and I wanted to know if I was still in Warranty? And if not how mush would it cost to repair it?

Welcome to Apple Support Communities
Your Mac is in warranty if you purchased it less than a year ago. In this case, you can try taking the Mac to an Apple Store or reseller to see if they can replace the screen, although I have seen cases in which Apple refused to replace it if there was only one dead pixel. You do not lose anything by trying this.
Before taking the MacBook, make a backup of your files on an external drive with Time Machine.

Apple Macbook Pro 15 Retina dead pixel explosion

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