Can't get rid of Perian software update window in the center of my screen.
When I woke up my computer this morning, there was a Perian software update window right in the center of my screen. I cannot get rid of it and don't want to install it. No matter what I push...it won't budge. My choices are Skip this version, remind me later or install update...as I said I don't want to install it...how do I get rid of it ?
Hi, and welcome to Apple Support Communities.
Click on "Skip This Version."
If that doesn't get rid of it, hold the power button down until the MacBook shuts down. Then start up again.
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When I try to open Firefox I get an updates window for Cool Iris and Cool Previews. Options for 'skip', 'install,' 'more info,' 'x' to close window, nothing responds. I have to use the Mac 'Force Quit' command to close Firefox and get it off my screen. Can't minimize it either.
Do you have that problem when running in the Firefox SafeMode? <br />
[http://support.mozilla.com/en-US/kb/Safe+Mode] <br />
''Don't select anything right now, just use "Continue in SafeMode."''
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Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
BrowseFox
1.0.0
true
[email protected]
Define Ext
8
true
[email protected]
Norton Vulnerability Protection
12.0.0.380 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
TopArcadeHits
1.0
true
{0113D088-8ED1-468C-B225-585A9C53B5E3}
XFINITY Constant Guard Protection Suite
1.13.506.2
true
idvaultaddin@whitesky
ArcadeWeb
1.0.0
false
[email protected]
Define Ext
8
false
[email protected]
Iminent Minibar
7.33.3.1
false
[email protected]
LessTabs
1.7.2.0
false
[email protected]
LyricsContainer
1.128
false
[email protected]
Motive Extension
1.0
false
[email protected]
Norton Toolbar
2013.4.2.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
VisualBee V.4
10.16.9.6
false
{77f5fe49-12e3-4cf5-abb4-d993a0164d9e}
Wajam
1.26
false
{5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
829440
browser.places.smartBookmarksVersion
3
browser.startup.homepage
http://search.conduit.com/?ctid=CT3287803&octid=CT3287803&SearchSource=61&CUI=UN35730151964617210&UM=2&UP=SP3C1015E1-5A7…
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
dom.allow_XUL_XBL_for_file
true
extensions.lastAppVersion
13.0.1
font.name.serif.x-western
Engravers MT
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d10
3
gfx.blacklist.layers.direct3d10-1
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.layers.opengl
3
gfx.blacklist.webgl.angle
3
gfx.blacklist.webgl.msaa
3
gfx.blacklist.webgl.opengl
3
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
102041
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.OCSP.enabled
0
Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
0x8086
Device ID
0x0046
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2141
Driver Date
6-2-2010
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.2.9200.16571)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version.
GPU Accelerated Windows
0. Blocked for your graphics driver version.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECChello rscherr, you have a LOT of malicious extensions present in your profile and using an outdated and vulnerable version of firefox.
* first i'd recommend to [[Reset Firefox – easily fix most problems|reset firefox]]
* then [https://www.mozilla.org/firefox/update/ update firefox to the latest version] (that's firefox 23 at the moment) as soon as possible
* run a full scan of your system with the security software that you have in place and different other tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
* finally after you've completed the steps above please report back in the forum and include the then current troubleshooting information again, so that we can have a final check that everything in your profile seems clean.
thank you
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C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
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Download a fresh Firefox copy and save the file to the desktop.
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[[https://support.cdn.mozilla.net/media/uploads/images/2014-04-04-16-25-31-44a50f.png]] -
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[email protected]mars13,
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