Content Viewer Crash

Content Viewer 32.4.1 crashes when I login to my account. Login success but when updating folios the app will crash. Strange thing is this is only happening for one account, so it might be account specific. Other accounts seem to work, so could there be something wrong with my account how do I get assistance?
Below is the crash log:
Incident Identifier: 82B7B347-781A-4058-9022-525AC43FB9D2
CrashReporter Key:   79bcc983fb4b2f46340bd29f64bf07d57a00455d
Hardware Model:      iPad3,1
Process:             previewer [744]
Path:                /private/var/mobile/Containers/Bundle/Application/6BA6B283-126F-4EF8-85FF-16567767FB44/pr eviewer.app/previewer
Identifier:          com.adobe.digitalContentPreviewTool
Version:             32.4.1.0.100577 (32.4.1)
Code Type:           ARM (Native)
Parent Process:      launchd [1]
Date/Time:           2015-01-15 11:24:31.752 +0800
Launch Time:         2015-01-15 11:18:21.078 +0800
OS Version:          iOS 8.1 (12B410)
Report Version:      105
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread: 0
Last Exception Backtrace:
0   CoreFoundation                 0x2288ad62 __exceptionPreprocess + 122
1   libobjc.A.dylib               0x303c5c72 objc_exception_throw + 34
2   CoreFoundation                 0x227f8ab0 -[NSArray subarrayWithRange:] + 556
3   previewer                     0x0031286e 0x99000 + 2594926
4   previewer                     0x00320e38 0x99000 + 2653752
5   previewer                     0x002df54c 0x99000 + 2385228
6   Foundation                     0x2359cbaa __NSThreadPerformPerform + 382
7   CoreFoundation                 0x228515e2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 10
8   CoreFoundation                 0x228509f6 __CFRunLoopDoSources0 + 218
9   CoreFoundation                 0x2284f074 __CFRunLoopRun + 764
10 CoreFoundation                 0x2279c97c CFRunLoopRunSpecific + 472
11 CoreFoundation                 0x2279c78e CFRunLoopRunInMode + 102
12 GraphicsServices               0x29b4c04c GSEventRunModal + 132
13 UIKit                         0x25d8e97c UIApplicationMain + 1436
14 previewer                     0x000b1dbe 0x99000 + 101822
15 libdyld.dylib                 0x30961aaa tlv_initializer + 2
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0   libsystem_kernel.dylib         0x30a26dfc __pthread_kill + 8
1   libsystem_pthread.dylib       0x30aa6d0e pthread_kill + 58
2   libsystem_c.dylib             0x309c6934 abort + 72
3   libc++abi.dylib               0x2fbd2bb8 abort_message + 84
4   libc++abi.dylib               0x2fbec66a default_terminate_handler() + 262
5   libobjc.A.dylib               0x303c5f0e _objc_terminate() + 190
6   libc++abi.dylib               0x2fbe9dec std::__terminate(void (*)()) + 76
7   libc++abi.dylib               0x2fbe98b4 __cxa_rethrow + 96
8   libobjc.A.dylib               0x303c5dba objc_exception_rethrow + 38
9   CoreFoundation                 0x2279ca18 CFRunLoopRunSpecific + 628
10 CoreFoundation                 0x2279c78e CFRunLoopRunInMode + 102
11 GraphicsServices               0x29b4c04c GSEventRunModal + 132
12 UIKit                         0x25d8e97c UIApplicationMain + 1436
13 previewer                     0x000b1dbe 0x99000 + 101822
14 libdyld.dylib                 0x30961aac start + 0
Thread 1 name: Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0   libsystem_kernel.dylib         0x30a132c8 kevent64 + 24
1   libdispatch.dylib             0x30935e44 _dispatch_mgr_invoke + 276
2   libdispatch.dylib             0x30935b76 _dispatch_mgr_thread$VARIANT$mp + 34
Thread 2 name: com.apple.NSURLConnectionLoader
Thread 2:
0   libsystem_kernel.dylib         0x30a13518 mach_msg_trap + 20
1   libsystem_kernel.dylib         0x30a1330c mach_msg + 36
2   CoreFoundation                 0x22850ba6 __CFRunLoopServiceMachPort + 142
3   CoreFoundation                 0x2284f16c __CFRunLoopRun + 1012
4   CoreFoundation                 0x2279c97c CFRunLoopRunSpecific + 472
5   CoreFoundation                 0x2279c78e CFRunLoopRunInMode + 102
6   CFNetwork                     0x223519da +[NSURLConnection(Loader) _resourceLoadLoop:] + 482
7   Foundation                     0x2359c996 __NSThread__main__ + 1114
8   libsystem_pthread.dylib       0x30aa5e64 _pthread_body + 136
9   libsystem_pthread.dylib       0x30aa5dd6 _pthread_start + 114
10 libsystem_pthread.dylib       0x30aa3b80 thread_start + 4

Crash log continued:
Binary Images:
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0x1fe29000 - 0x1fe4cfff dyld armv7 <e028f6f2da303746a3b743f3aa9d6f79> /usr/lib/dyld
0x21118000 - 0x21204fff RawCamera armv7 <b0c87968ea583e3fb97953469dfc9e4f> /System/Library/CoreServices/RawCamera.bundle/RawCamera
0x2121a000 - 0x2132efff IMGSGX543GLDriver armv7 <ce9ea59072123316916354bec40c6dd6> /System/Library/Extensions/IMGSGX543GLDriver.bundle/IMGSGX543GLDriver
0x2133a000 - 0x214a6fff AVFoundation armv7 <3e13d2b9a2d13ce6a5e8b30652ccdd2a> /System/Library/Frameworks/AVFoundation.framework/AVFoundation
0x214a7000 - 0x21505fff libAVFAudio.dylib armv7 <ca82083ada963023985d0530ff53776d> /System/Library/Frameworks/AVFoundation.framework/libAVFAudio.dylib
0x21540000 - 0x21540fff Accelerate armv7 <79b84eb74f0234e4ac81d7c906641804> /System/Library/Frameworks/Accelerate.framework/Accelerate
0x21541000 - 0x21550fff libCGInterfaces.dylib armv7 <8e0c907606a93fcbb6dbc14da9d58e6f> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/Libraries/lib CGInterfaces.dylib
0x21551000 - 0x2176afff vImage armv7 <5ec259488c033a4f98b0f28ee14ecfc1> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/vImage
0x2176b000 - 0x21848fff libBLAS.dylib armv7 <e5395e7ee45e353498dcb4e956bcf272> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libBLAS.dylib
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0x21ba7000 - 0x21ba7fff vecLib armv7 <f4dbfd05244f30b2905a5dbf06f15fc8> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/vecLib
0x21ba8000 - 0x21bcefff Accounts armv7 <134b9fe391fc3ee49d1ba11a022a416d> /System/Library/Frameworks/Accounts.framework/Accounts
0x21bd0000 - 0x21c40fff AddressBook armv7 <c1cc3f1f1bf13875aa0199b60829048c> /System/Library/Frameworks/AddressBook.framework/AddressBook
0x21d66000 - 0x21d78fff AssetsLibrary armv7 <4b99b898c23838b18067861bf1632f91> /System/Library/Frameworks/AssetsLibrary.framework/AssetsLibrary
0x21efc000 - 0x2216dfff AudioToolbox armv7 <a9cf66a97d1636ed8ed3eb4fb2b0fd69> /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
0x222d5000 - 0x2245dfff CFNetwork armv7 <3bedb71907f23fed9fa2ece15da815e1> /System/Library/Frameworks/CFNetwork.framework/CFNetwork
0x224e0000 - 0x2253efff CoreAudio armv7 <77c81b98ce5f30bfbc15fe04871f334c> /System/Library/Frameworks/CoreAudio.framework/CoreAudio
0x22559000 - 0x22576fff CoreBluetooth armv7 <38ef2bf52cfe3f148b09e6554d5ca87c> /System/Library/Frameworks/CoreBluetooth.framework/CoreBluetooth
0x22577000 - 0x22782fff CoreData armv7 <cb6a3ecb19ef348c8cdd778f18ed5cbe> /System/Library/Frameworks/CoreData.framework/CoreData
0x22783000 - 0x22ab2fff CoreFoundation armv7 <874d5e6eaf8f386588748eea1bf23e79> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
0x22ab3000 - 0x22bdcfff CoreGraphics armv7 <f3d81a675d71319da92854b9bf022b7e> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics
0x22c1c000 - 0x22c1efff libCGXType.A.dylib armv7 <4c604b9853523134ae5bd1cc2723d40b> /System/Library/Frameworks/CoreGraphics.framework/Resources/libCGXType.A.dylib
0x22c1f000 - 0x22c29fff libCMSBuiltin.A.dylib armv7 <21b189f1221a35a293851586208f3a55> /System/Library/Frameworks/CoreGraphics.framework/Resources/libCMSBuiltin.A.dylib
0x22e11000 - 0x22e2cfff libRIP.A.dylib armv7 <408b014e9d3c358b887cf673643ba913> /System/Library/Frameworks/CoreGraphics.framework/Resources/libRIP.A.dylib
0x22e2d000 - 0x22f3efff CoreImage armv7 <997b9cd9c612337db658372eab3ab6fd> /System/Library/Frameworks/CoreImage.framework/CoreImage
0x22f3f000 - 0x22f96fff CoreLocation armv7 <7493a33b9d983ff19b7b72b5807cf25f> /System/Library/Frameworks/CoreLocation.framework/CoreLocation
0x22fc8000 - 0x23062fff CoreMedia armv7 <dd4491324c28376a82f7caefc326484e> /System/Library/Frameworks/CoreMedia.framework/CoreMedia
0x23063000 - 0x23122fff CoreMotion armv7 <69fc9c0a1ed7366d9bbeb2581a5ede6b> /System/Library/Frameworks/CoreMotion.framework/CoreMotion
0x23123000 - 0x23181fff CoreTelephony armv7 <c9e10c8b8d443e929b4f02fcdbd46dbb> /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony
0x23182000 - 0x23249fff CoreText armv7 <17dc20b2359d31b4bbcee9a01596c680> /System/Library/Frameworks/CoreText.framework/CoreText
0x2324a000 - 0x2325ffff CoreVideo armv7 <1d59c14bdead37ab975da3b21f010ebb> /System/Library/Frameworks/CoreVideo.framework/CoreVideo
0x23260000 - 0x23355fff EventKit armv7 <f7b1aae5a27038bfa8eb2089b143a4a0> /System/Library/Frameworks/EventKit.framework/EventKit
0x234cc000 - 0x236cefff Foundation armv7 <56ef2e09ae9b316f9ed82344f3471b2e> /System/Library/Frameworks/Foundation.framework/Foundation
0x236fb000 - 0x2371afff GSS armv7 <d533358bb257318b9f507c72d52118a8> /System/Library/Frameworks/GSS.framework/GSS
0x237af000 - 0x23805fff IOKit armv7 <128d9396fe493ab9a22f245264d5327b> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x23806000 - 0x23a48fff ImageIO armv7 <e3564eafb6463d04bd165eaab4a818e4> /System/Library/Frameworks/ImageIO.framework/ImageIO
0x23a49000 - 0x23d92fff JavaScriptCore armv7 <fa3211d4594135649426d3b99ae53f74> /System/Library/Frameworks/JavaScriptCore.framework/JavaScriptCore
0x2406b000 - 0x24073fff MediaAccessibility armv7 <4d99470cce0f3a2fa93ada24c5125ff1> /System/Library/Frameworks/MediaAccessibility.framework/MediaAccessibility
0x24074000 - 0x2424dfff MediaPlayer armv7 <b92131828e64387b942db61e033912fd> /System/Library/Frameworks/MediaPlayer.framework/MediaPlayer
0x2424e000 - 0x245c8fff MediaToolbox armv7 <e3a432bc8d8b34be933fcd04380b8c02> /System/Library/Frameworks/MediaToolbox.framework/MediaToolbox
0x24688000 - 0x246f4fff Metal armv7 <8b3ea94103ec31bdbfe2a537d068dffb> /System/Library/Frameworks/Metal.framework/Metal
0x246f5000 - 0x24785fff MobileCoreServices armv7 <94f9a4e5ae0f3fcfb627db2b96dc7134> /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices
0x2486a000 - 0x24873fff NewsstandKit armv7 <5453f299e4d032259988859af9db946f> /System/Library/Frameworks/NewsstandKit.framework/NewsstandKit
0x25178000 - 0x2524ffff GLEngine armv7 <7730990ab0343079b95d696233977725> /System/Library/Frameworks/OpenGLES.framework/GLEngine.bundle/GLEngine
0x25250000 - 0x25258fff OpenGLES armv7 <5fd5717d524735c489b33aef0162c82f> /System/Library/Frameworks/OpenGLES.framework/OpenGLES
0x2525a000 - 0x2525afff libCVMSPluginSupport.dylib armv7 <4aeddc62331d30adb955af134ec16a97> /System/Library/Frameworks/OpenGLES.framework/libCVMSPluginSupport.dylib
0x2525b000 - 0x2525dfff libCoreFSCache.dylib armv7 <387bf7c1911a3e749f83037d6655a0e9> /System/Library/Frameworks/OpenGLES.framework/libCoreFSCache.dylib
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0x2526b000 - 0x252aafff libGLImage.dylib armv7 <f1249f0605623095b35b95f048d6b00f> /System/Library/Frameworks/OpenGLES.framework/libGLImage.dylib
0x252ab000 - 0x253e5fff libGLProgrammability.dylib armv7 <5fb39a58285c3ab7895f6018948f380f> /System/Library/Frameworks/OpenGLES.framework/libGLProgrammability.dylib
0x2574b000 - 0x2589cfff QuartzCore armv7 <d13e0f6b71c23eb19871b68e3a3d32e4> /System/Library/Frameworks/QuartzCore.framework/QuartzCore
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0x25b1e000 - 0x25b96fff Social armv7 <6d1557478edd30e59ab4d1726172fcc8> /System/Library/Frameworks/Social.framework/Social
0x25cab000 - 0x25cc0fff StoreKit armv7 <6b14ff8a82a73f88b4381e3fdd37b342> /System/Library/Frameworks/StoreKit.framework/StoreKit
0x25cc1000 - 0x25d1dfff SystemConfiguration armv7 <ffe3e804e7bf3af1886c180949b71dc2> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration
0x25d1e000 - 0x25d1ffff Twitter armv7 <07d3f8a2cbc43cab9b86114d2cdb58d3> /System/Library/Frameworks/Twitter.framework/Twitter
0x25d20000 - 0x265c2fff UIKit armv7 <bd715708301933568875568870c35906> /System/Library/Frameworks/UIKit.framework/UIKit
0x265c3000 - 0x2662afff VideoToolbox armv7 <85acd014b766351d84815417397fe67f> /System/Library/Frameworks/VideoToolbox.framework/VideoToolbox
0x2662b000 - 0x2680ffff WebKit armv7 <9236bb2a21863a5e860ee9a394b7f8c1> /System/Library/Frameworks/WebKit.framework/WebKit
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0x26c6b000 - 0x26cb7fff AccountsDaemon armv7 <48ae1d7e18bf32809018ed52bbf8d738> /System/Library/PrivateFrameworks/AccountsDaemon.framework/AccountsDaemon
0x26cda000 - 0x26cdefff AggregateDictionary armv7 <f4d6a9cda6553fc597fb89116907b817> /System/Library/PrivateFrameworks/AggregateDictionary.framework/AggregateDictionary
0x26ea4000 - 0x26ecefff AirPlaySupport armv7 <3bfee7bc51303e37b5ff1141f61e135f> /System/Library/PrivateFrameworks/AirPlaySupport.framework/AirPlaySupport
0x270c7000 - 0x27109fff AppSupport armv7 <d14af435548f3ee79635523145e3a035> /System/Library/PrivateFrameworks/AppSupport.framework/AppSupport
0x2710a000 - 0x27151fff AppleAccount armv7 <b4ad4f621515315da3e913f310e663ef> /System/Library/PrivateFrameworks/AppleAccount.framework/AppleAccount
0x27239000 - 0x27276fff AppleJPEG armv7 <2e7ce29b9d7e338aaf58ec054abe1ef7> /System/Library/PrivateFrameworks/AppleJPEG.framework/AppleJPEG
0x27281000 - 0x27293fff ApplePushService armv7 <d87e982603a9391fab3742915456e539> /System/Library/PrivateFrameworks/ApplePushService.framework/ApplePushService
0x27294000 - 0x2729afff AppleSRP armv7 <c320a73d635938c4998bcf2ec77997e4> /System/Library/PrivateFrameworks/AppleSRP.framework/AppleSRP
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0x27fdf000 - 0x280dffff CoreMediaStream armv7 <9bb20dd8c6873794a508d660cde4e6cf> /System/Library/PrivateFrameworks/CoreMediaStream.framework/CoreMediaStream
0x280e0000 - 0x2817bfff CorePDF armv7 <518382e78bb235018d1dd8a2ce8185f0> /System/Library/PrivateFrameworks/CorePDF.framework/CorePDF
0x2825e000 - 0x2827cfff CoreServicesInternal armv7 <460c9c860e7c3b57babb8f72c019ed4e> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesInternal
0x2847a000 - 0x284fafff CoreUI armv7 <49dabd90f5fc3829a2b38cb740574ccf> /System/Library/PrivateFrameworks/CoreUI.framework/CoreUI
0x284fb000 - 0x28564fff CoreUtils armv7 <5c6b6c1e7e1330a887d84ec789a819e0> /System/Library/PrivateFrameworks/CoreUtils.framework/CoreUtils
0x28565000 - 0x2856afff CrashReporterSupport armv7 <db76db0b27993dd6a350f4b9906da07b> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/CrashReporterSupport
0x2856b000 - 0x28571fff DAAPKit armv7 <024d0ed467ca3f35b05e31e35c81e4a1> /System/Library/PrivateFrameworks/DAAPKit.framework/DAAPKit
0x28572000 - 0x2857cfff DCIMServices armv7 <8f18cb74edb131678e64d1ac14cdfe46> /System/Library/PrivateFrameworks/DCIMServices.framework/DCIMServices
0x287b4000 - 0x287d5fff DataAccessExpress armv7 <8cbe266570923e8d9f8497104311ca76> /System/Library/PrivateFrameworks/DataAccessExpress.framework/DataAccessExpress
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Content viewer crashes after loading google map

Greetings! I am making progress, finally on my first Edge Animate CC 2014 / InDesign CC 2014 DPS edition.
I have finally gotten to the pplace where I need to display a Google Map for two different locations, each map will be loaded with a different button on click and replace the previous map. It works fine in the browser, but when I upload my folio through InDesign and load it into the Adobe Content Viewer on an iPad (Air) after clicking the MAP button (either one), the map loads and appears to be fine, then after about 10 seconds, the Viewer crashes. I have tried it repeatedly and by clicking both map buttons, the produce the same results.
What should upload for someone to look at, or has anyone else ran into this issue?
Below is the code for the Action(s):
downtownMapButton:
// insert code for mouse click here
var mapFrame = sym.$("mapContainer");
var map ='<iframe width="'+mapFrame.width()+'" height="'+mapFrame.height()+'" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" src="https://mapsengine.google.com/map/embed?mid=zE2zuZhUFeMU.kVkOwZos-Fiw" ></iframe>';
mapFrame.html(map);
// Show an element
sym.$("mapBox").show();
// Show an element
sym.$("downtownPointerSym").show();
// Show an element
sym.$("mapContainer").show();
sym.$("closeButtonSym").show();
sym.$("prestonPointerSym").hide();

Found a solution.
https://blogs.adobe.com/indesigndocs/2013/06/memory.html
Hopefully this helps someone else.
Cheers!
S

Content Viewer crashes, will my multi-folio app crash as well?

I am in the process of creating back-issues before our multi-folio app goes live in a couple weeks (my first foray into Adobe DPS). Some articles in my folios are very large in size because of large PNG object state slideshows (about 25 MBs for each article). These articles are now causing Adobe Content Viewer (ACV) to crash, ever since the app was updated to accommodate the v26 versions. I have tried creating identical folios with both v25 and v26 tools, and they both crash when reading the large articles.
ACV did not crash when reading the exact same folios/articles before the app updated to accommodate the v26 tools. I'm testing on an iPad 1. I will be able to test on an iPad 2 and iPad 3 in a few days. The same type of folios/articles do not cause ACV to crash on android before or after update.
My question is... does ACV crashing mean my real multi-folio app is guaranteed to crash when it goes live in a few weeks? Or is this a bug in ACV that will not exist in my real multi-folio app?
Thanks.

ACV and the custom viewer are the same. If you are seeing problems with ACV you will have the same problems with your custom app. This isn't a bug in the app, it's the app running out of memory because of the complexity of your pages. iPads aren't as powerful as desktops. If you are designing articles with full-page PNG slideshows with multiple states you will wind up with low memory problems. You should rethink your page design to simplify the number of large assets you have.
Neil

Newly installed content viewer crashes

Hi,
ios 8.1.2, Content viewer new installed, Crashs on every Start while updating folios ...

Hi Hans,
we've seen this a few times yesterday in the new 32.4.1 Content Viewer and the issue is being investigated by our engineering team.
Out of curiosity approximately how many folio have you got under the account you're trying to log in with?
Also can you share with another Adobe ID to see if that works at least as a temporary solution?
Thanks

Desktop Content Viewer crashes every time

I can't get the Adobe Content Viewer for the desktop to stop from crashing on my MacBook Air. Even if I launch it separately, outside of InDesign. Anyone know what to do about this? I've reinstalled Folio Producer tools, but to no avail and am desperate to get it to work. Thanks.

I would try deleting all versions of it (including CS6) from the Applications > Adobe folder, and then either reinstall the Folio Producer tools or just open the package and drill down (AdobeDigitalPublishing-mul > payloads > AdobeContentViewer-mul > AdobeContentViewer.air) to install the desktop viewer.

Content Viewer crash on Android 4.0.4

Hello everybody
I have installed Adobe Content Viewer 2.8.0.0.59744 on my tablet, and it crash just in the beginning (black screen and error message) I tried to re-install several times, but same things happens.
When I try oldest versions of Content Viewer (1.8.0.0.23535) I can login, and access to my library, but don´t download the publications (ask for an update)
I´m working on Indesign CS6, desktop viewer v23, technical issues of my tablet:
Storex Ezee Tab 971
System: Android 4.0.4 ICS
Processor: A10 1.2 GHZ
Ram memory: 1G
Anyone with same problems? Some idea of what can I do to fix it?
I´m thinking, maybe a v21, or v20 viewer work on my device, just for see the work until adobe get a new version that woks on Android, but I can´t find Content Viewer 2.5, just 1.8
Thanks a lot

I have found that the Aptoide website website does have prevoius versions of the Adobe Content Viewer. There is mention of v21 or v20 of the 'viewer'. What are we talking about here? As far as I am aware the version numbering goes like 1.8...., 2.0... etc.
A little about my experience wit Android devices: I have two Tablet PCs that I have brought in from China. The have the 'Allwinner' CPU and bothe run on Android 4.0 (ICS). There is a school close by that are replacing the regular text books with a digital version that is accessed by Tablet PCs.
I was not ablet to install the Adobe Content Viewer version 2.9 on these machines. I eventually found that ver 2.6 installed and I was able to download some of the books but not all. There were some books that required me to update the Content Viewer which I could boviously not do as it wouldn't install.
What I would like to know from the experts at Adobe is whether they are aware of this incompatibility problem with their Content Viewer and when it may be fixed. I have to assume that I am not the only one with this problem. I also have to assume that the problem can't be too difficult to fix as the problem only occurred in the upgrade from version 2.6 to version 2.7.
Thanks,
Tony

Adobe Content Viewer Crashing in Ipad 1

Hello
We've created a publication which is working good on iPad 2 but I am having many crashes on iPad 1. There is no HTML code, but there are many animation and interactivity. Is there anyone else that has this experience between iPad 1 and 2?
Thanks
Eddie

Yes, this is quite common. This is memory issue - iPad 1 have 256 MB of memory, iPad 2 512 MB. We saw this with big pan&zoom images, for example.

Content Viewer crashing when changing orientation

The magazine I've made seems to be crashing A LOT when I change orientations. This is more noticeable when I go back and fourth between orientation Vertical to Horizontal then imediately back to Vertical. (My client is pissed off).
I've tested this on iPad 1, 2 & 3 and have the same issue on each. I'm using CS6 and my folio is PDF rather than JPG or PNG.
Does anyone else have this problem or can suggest a way to make changing orientation more stable?

I'll give the same advice I just gave someone else. It's possible you've run into a bug, However, first try the two standard troubleshooting tips:
(1) Restore InDesign's preferences: http://forums.adobe.com/thread/526990
(2) If that doesn't work, you might guess the file is corrupted. Save it as an INX file:http://forums.adobe.com/thread/526991
Good luck!

Update Install Paused - and when resumed Adobe Content Viewer Crashes

Hello,
I am trying to update a file through the Digital Publishing Suite, however it seems suck on an 'Update Install Paused' phase.
The only button that I can press is RESUME, and when I do the application crashes. There is no Archive button for the particular
document I am trying to update.
I tried unsharing/unplublishing and deleting it from the Publishing Suite deck. And loaded a new one. But it doesn't dissapear
from ACV, nor does it get updated with the new file.
HELP PLEASE!!! Thanks,
Adriana

I'm having the same problem. I read on a thread from Adobe Staff, Bob Bringhurst that it's a known bug. He recommends "archiving" the download items and trying again. My problem is I can't get the archive button, only resume downloading. Like you, it crashes when you try to "resume". It's so frustrating.

Adobe Content Viewer keeps crashing

Hi everyone.
I'm building my first publication and I'm having some trouble.
I have an article with a infographic of aprox. 5500px in height. It has some logos on it and I did some pop-ups with object state to explain the logos. The pop-ups just contain some text, the logo image and some of them have links. There's also a button to close it.
After 8 pop-ups (I need 12) the iPad can't handle and the Content Viewer crashes. I restarded the iPad, removed the folio and downloaded again, unninstalled the Content Viewer, downloaded again. Still crashing.
The I went back to Indesign. First I just pasted the infographic from Ilustrator to Indesign. Then I exported as a image (PNG and JPEG). Didn't work. Then I cut in several images with 750px in height and 1020px in width. Still nothing.
If there's less than 8 pop-ups, it works. But there's another article with regular size (1024x768) that has a image with 10 pop-ups and it's working fine. And I did in the same way I did with the infographic.
So it's a combination of pop-ups and big images that's making the Content Viewer crash.
My options now are linking the contents of the pop-ups to an article and then linking them back (using navto://) or change the infographic to a regular article and the user can go sliding down from area to area.
Before I do any of these, do you have any ideas?
Thank you in advance.

For me it`s the DPS that isn`t utilizing the hardware right. There`s some - or what seems to be - heavy games running on iPad without a problem. When I put some images with less than 600kb in total with some other objects, the viewer crashes. It`s a little frustrating.
Anyway, thanks for your awser.

Content Viewer Crash

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