CRM 2013 Outlook client error
Hi
We have a test install of CRM 2013 which is working correctly on the server. Logon via the web is ok.
A user was setup to access through the outlook client in office13 running on a win7 platform which also worked correctly. The same user also has secondary access through the outlook client in office 13 running on a win8.1 platform. This never worked correctly
and would show credential errors.
Recently the win7 platform has also disconnected and shows connection errors.
I have tried the following on the win 7 platform:
1. Uninstall the client and reinstall from scratch - unsuccessful
2. Run through the steps in the built in trouble shooter - unsuccessful
Logon using the same creds via the web on the same machine is ok!
What are the next steps to rectify this problem?
Thanks in advance!
Hi Melon,
here is the full error message and a copy of the log file is given below.
17:50:49| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 24/03/2014 5:50:48 PM ===
17:50:49|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
17:50:49| Info| Client Configuration Wizard Version : 6.0.0001.0061
17:50:49| Info| Client Configuration Wizard LanguageID : 1033
17:50:49|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
17:50:49| Info| Query all rows in profile table
17:50:49| Info| Outlook is initialized
17:50:49|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
17:50:49| Info| Client Configuration Wizard Running Mode : Normal
17:50:52| Info| Configuration file Type : OnPremise.
17:50:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
17:50:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
17:50:52| Info| Logon mapi store
17:50:52| Info| Logon admin service
17:50:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
17:50:52| Info| Query all rows in msg service table
17:50:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
17:50:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
17:50:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
17:50:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
17:50:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
17:50:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
17:50:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
17:50:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
17:50:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
17:50:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
17:51:03|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:51:03|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:51:03|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:51:03|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:51:30| Info| Fill organization comboBox with server information.
17:51:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:51:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:51:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:51:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:51:36| Info| Fill organization comboBox with server information.
17:51:37|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
17:51:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
17:51:40| Error| Exception : Metadata contains a reference that cannot be resolved: 'https://ldp-crm-01:80/LDP/XRMServices/2011/Organization.svc?wsdl'. at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper
timeoutHelper)
at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri)
at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserId()
at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__2(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
17:51:40| Error| Exception : The underlying connection was closed: An unexpected error occurred on a send. at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
Look forward to hearing from you,
Thanks
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Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
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Collapse this imageExpand this image
On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box. (The
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Collapse this imageExpand this image
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Disable all.
Collapse this imageExpand this image
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