CRM_ORDER_MAINTAIN returns exception 3 NO_CHANGE_ALLOWED

Question

Hello ABAP-friends,
We've created a report that creates service orders from a flat-file. We've used CRM_ORDER_MAINTAIN for this and it has worked fine for a while. However, now this function returns exception 3, NO_CHANGE_ALLOWED very often. The only thing that has changed, is that we've added a status to our status profile, but even if we recreate our profile, we have the same problem.
Any ideas?
Kind regards,
Jorg

Answer 1

Hi Jorg,
First of all since this function is a CRM realted function, I would imagine that you would receive better feedback in case you post it in the CRM related forum.
This being said, when checking the function in our CRM system, this is what I found by drilling down into the code:
Function: CRM_ORDER_CHECK_CHANGE_ALLOWED triggers the message NO_CHANGE_ALLOWED
Comments in this function:
This function module checks wether the CRM document is changeable
For example, if the document is in transfer to the execution
system already, and no feedback is yet received from the execution
system, changes will not be allowed.
This function module does not evaluate the display mode of the
interaction layer!
Further down in the code
If the document is originally in R/3, no changes are allowed in CRM
In case of a contract call-off changes are allowed. CONF_UPDATE on
header level is set in CRM_CONTRACT_CHECK_RELEASE_EC
etc.
So maybe explore/debug this function to determine exactly what the condition(s) is(are) when this message is triggered.
Kind regards,
Robert