Crystral reports viewer activex control 11.5 - export to pdf - misaligned

good morning
i have been advised to post here for a better response
i have a slight issue im trying to get an answer for with crystral reports viewer activex control 11.5
when exporting data from the report on screen to pdf, everything is mostly ok except for some lines which are not correctly aligned with everything else
when i do a print instead to software such as primopdf, the alignment is fine, its exactly as it looks on the onscreen report, howeverm primopdf is unable to print the whole report due to a control error & it also takes far too long exporting the data out of crystal reports
obviously, getting the activex control export to pdf working is the preferred option, else why bother using it
has anyone else had similar issues & what did you do to resolve?
i wouldnt be suprised if the answer is simply to update to the latest version
Thank You & Regards,
Matteo Vinci II GradOIEAust
SD Innovative Solutions

Well, perhaps not the latest version, but certainly the latest Service Pack would be the place to start. For CR XI r2 (11.5), the latest SP can be downloaded from here:
https://smpdl.sap-ag.de/~sapidp/012002523100006255422008E/crxir2_sp4_inc.exe
If that does not help, have a look at [this|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d3639373635463644364636343635334433393339333832363639373635463733363137303645364637343635373335] kbase.
Now, the above was created for CR 10.2, so the registry for CR XI r2 is:
HKLMsoftware usiness objectssuite 11.5crystal reports.
You may have to create the "Export" folder and PDF folder so that this looks as:
HKLMsoftware usiness objectssuite 11.5crystal reportsexportpdf
Now, Right-click the pdf sub key and click New > DWORD Value. Name the DWORD value "ForceLargerFonts" and set it to the value of 1.
Restart IIS, and try the application again.
If this does not help, let me know if this is a web or a win app.
Ludek

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I try to fix the problem. The error below is embedded on aspx pages that use report viewer web control. Please note that the div element is hidden, and the reportviewer is displaying correct contents.
Div element hidden on aspx page
<div id="ReportViewer1_HttpHandlerMissingErrorMessage" style="border-color:Red;border-width:2px;border-style:Solid;padding:10px;display:none;font-size:.85em;">
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Report Viewer Configuration Error
</h2><p>The Report Viewer Web Control HTTP Handler has not been registered in the application's web.config file. Add <add verb="*" path="Reserved.ReportViewerWebControl.axd" type = "Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" /> to the system.web/httpHandlers section of the web.config file, or add <add name="ReportViewerWebControlHandler" preCondition="integratedMode" verb="*" path="Reserved.ReportViewerWebControl.axd" type="Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" /> to the system.webServer/handlers section for Internet Information Services 7 or later.</p>
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I tried adding the two elements to web.config, but to no avail.
Add below to system.web/httpHandlers
<add verb="*" path="Reserved.ReportViewerWebControl.axd" type = "Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" />
or add below to system.webServer/handlers for Internet Information Services 7 or later.
<add name="ReportViewerWebControlHandler" preCondition="integratedMode" verb="*" path="Reserved.ReportViewerWebControl.axd" type="Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" />
The required assemblies below are installed under C:\Windows\assembly folder. I have installed both Microsoft ReportViewer 2010 Redistributable, and 2008 SP1.
Microsoft.ReportViewer.WebForms, version 10
Microsoft.ReportViewer.Common, version 10
Below is the whole web.config:
<?xml version="1.0" encoding="utf-8"?>

<configuration>
<connectionStrings>
<add name="ApplicationServices" connectionString="data source=.\SQLEXPRESS;Integrated Security=SSPI;AttachDBFilename=|DataDirectory|\aspnetdb.mdf;User Instance=true" providerName="System.Data.SqlClient" />
</connectionStrings>
<appSettings>
<add key="car" value="myCar" />

</appSettings>
<system.web>
<httpHandlers>
<add verb = "*" path = "Reserved.ReportViewerWebControl.axd" type = "Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" />

</httpHandlers>
<compilation debug="true" targetFramework="4.0">
<assemblies>
<add assembly="Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A" />
<add assembly="Microsoft.ReportViewer.Common, Version=10.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A" />
<add assembly="Microsoft.Build.Framework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A" />
<add assembly="System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A" />
</assemblies>
<buildProviders>
<add extension=".rdlc" type="Microsoft.Reporting.RdlBuildProvider, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" />
</buildProviders>
</compilation>
<authentication mode="Forms">
<forms loginUrl="~/Account/Login.aspx" timeout="2880" />
</authentication>
<membership>
<providers>
<clear />
<add name="AspNetSqlMembershipProvider" type="System.Web.Security.SqlMembershipProvider" connectionStringName="ApplicationServices" enablePasswordRetrieval="false" enablePasswordReset="true" requiresQuestionAndAnswer="false" requiresUniqueEmail="false" maxInvalidPasswordAttempts="5" minRequiredPasswordLength="6" minRequiredNonalphanumericCharacters="0" passwordAttemptWindow="10" applicationName="/" />
</providers>
</membership>
<profile>
<providers>
<clear />
<add name="AspNetSqlProfileProvider" type="System.Web.Profile.SqlProfileProvider" connectionStringName="ApplicationServices" applicationName="/" />
</providers>
</profile>
<roleManager enabled="false">
<providers>
<clear />
<add name="AspNetSqlRoleProvider" type="System.Web.Security.SqlRoleProvider" connectionStringName="ApplicationServices" applicationName="/" />
<add name="AspNetWindowsTokenRoleProvider" type="System.Web.Security.WindowsTokenRoleProvider" applicationName="/" />
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</roleManager>
<pages>
<controls>
<add tagPrefix="ajaxToolkit" assembly="AjaxControlToolkit" namespace="AjaxControlToolkit" />
</controls>
</pages>
</system.web>
<system.webServer>
<modules runAllManagedModulesForAllRequests="true" />
<validation validateIntegratedModeConfiguration="false" />
<handlers>
<add name="ReportViewerWebControlHandler" preCondition="integratedMode" verb="*" path="Reserved.ReportViewerWebControl.axd" type="Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" />
</handlers>
<httpProtocol>
<customHeaders>
<remove name="X-Powered-By" />
</customHeaders>
</httpProtocol>
</system.webServer>
<system.serviceModel>
<bindings>
<basicHttpBinding>
<binding name="WebService1Soap" />
</basicHttpBinding>
</bindings>
<client>
<endpoint address="http://localhost:58269/WebService1.asmx" binding="basicHttpBinding"
bindingConfiguration="WebService1Soap" contract="ServiceReference1.WebService1Soap"
name="WebService1Soap" />
</client>
</system.serviceModel>
</configuration>
Any idea?
Update:
IIS is7.5, AppPool is Integrated.
I have tried below, none of them works:
1) Add it only to system.web\httpHanders. Changed AppPool to classic, still got hidden error.
2) Add it only to system.webServer\handlers. Integrated mode,still got hidden error.
3) Add both to both element. Integrated mode, still got hidden error.

Hi Kingofwebguru,
According to your description, when you use reportviewer control, you got the error message: The Report Viewer Web Control HTTP Handler has not been registered in the application's web.config file.
To troubleshoot the problem, please refer to the following steps:
Click Start, click Run, then type InetMgr.exe and click OK.
Click plus sign next to server name to expand it.
Click Application Pools in left pane.
In Application Pools list, click DefaultAppPool.
In the Actions pane, in Edit Application Pool section, click Edit Settings to check the Pipeline mode.
Configuration settings for the HTTP handlers are specified in the system.web/httpHandlers element and the system.webServer/handlers element. of your application Web.config file. The handler specified in system.web/httpHandler is used by Internet Information
Services (IIS) 6.0 or IIS 7.0 in Classic mode, whereas the handler specified in system.webServer/handlers is used by IIS 7.0 in Integrated mode. To use IIS 7.0 in Integrated mode, you must remove the HTTP handler in system.web/httpHandlers. Otherwise, IIS
will not run the application, but will display an error message instead.
For more information about Web.config Settings for ReportViewer, please refer to the following document:
http://msdn.microsoft.com/en-us/library/ms251661.aspx
If you have any more questions, please feel free to ask.
Thanks,
Wendy Fu
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Crystral reports viewer activex control 11.5 - export to pdf - misaligned

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