Deauthorizing broken computers: I'm getting grumpy here |

With three kids' computers and two computer of my own my family usually has our full 5 authorized itunes computers at all times. So I've just had my second dead computer within 12 months and guess what: can't be deauthorized. It's dead, inaccessible and the only way to deauthorize it is to do all computers which I won't be able to do until next October because I used my "once a year" for another computer.
So what is the deal here? Why can't they have a manual deauthorization process? Clearly this is an ongoing problem, I can't be the only person with 5 computers running into this problem. I would guess this has something to do with trying to control DRM issues but setting the system up so that it has a built in fault is seriously annoying.
On top of it all, NOW I find out after Apple replaced the hard drive on my iMac that manages our family's music that I should have deauthorized my computer before the repair to avoid a cascade of authorization problems.
Isn't there a "suggestions" email address here somewhere? I had it the other day and now I can't find it.

send an email to the iTS customer service using this form and ask the folks there to help you sort it out.

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It appears that something happened to yur computer/iTunes files. It happens sometimes. To recovery:
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- Make sure all the apps are also in the library
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Downloading past purchases from the App Store, iBookstore, and iTunes Store
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Whether you can redownload previous purchases depends upon the type of item (audiobooks and ringtones are one-time only downloads), what country that you are in (music, films, TV shows can't be redownloaded in all countries), and whether the item is still in your country's store (content providers occasionally remove their items) - what you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage
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http://support.apple.com/kb/ht1420
I hope this helps!
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tt2

Deauthorizing broken computers: I'm getting grumpy here |

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