Disappointed with support

I once commented to a BB employee that the reason Circuit City went out of business was that BB had it all over CC in terms of customer service in the stores.  People always willing to help.  I wonder now if CC might be the victor these days if they were still in business.  I wento the Downingtown PA store about two months ago and stood in the computer area looking for someone to help and there was no one. One person helping another called for help, but no one showed. Then last week I checked out dash cams on BB on line and wanted to see them before purchasing. I go into the same store and the greeter asked how he could help.  I asked where dash cameras were. He said we don't stock them. I said online said the store had 6.  He said the website isn't always accurate and they have lots more on line than they do int the store.  Another associate comes over with his dinner and the first person's dinner.  He, too, says "we don't carry those."   I asked where GPS's were. They pointed to the back of the store.  I went back, saw the dash cam display and despite the lack of customer service, bought it.  The first fellow was now at the customer service desk and looked up. I help the dash cam up and said "you do carry them". He kind of looked disinterested and said "oh."    Very disappointing. I can get that kind of service (none) online.  

Hello Regularcustomer,
Visiting our stores for an item indicated as available in stores according to our site should be a pleasant and simple. It is regrettable to hear you may not have been assisted at all a few months ago, and most recently you were provided inaccurate information regarding a product’s availability.
While I think it would be impossible to know every single item stocked in our store, it is discouraging that when you advised our associates at the Downingtown, PA store that BestBuy.com indicated we had a few, they weren’t more inclined to help you further. I’m glad they were able to direct you to the GPS area which conveniently was located near the dash cams so that you could find what you desired.
I am truly sorry that your recent experiences have been lacking in satisfactory customer service. I’m thankful that you have taken the time to share your experiences with us. We take all of our customers’ feedback seriously so that we may improve upon the experiences we provide in the future. Please let me know if you should have any questions.
Sincerely, 

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    <Edited by Host>

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