Error when exporting to other format from crystal report

Hi,
I have been facing an error "Method 'IRCREditableRTFExportFormatOptions_reserved5' on type 'CrystalDecisions.ReportAppServer.ReportDefModel.EditableRTFExportFormatOptionsClass' from assembly 'CrystalDecisions.ReportAppServer.ReportDefModel, Version = 11.0.3300.0, Culture-neutral, PublicKeyToken=692fbea5521e1304' is overriding a method that has been overriden." while trying to export the crystal report to another format (e.g. pdf and excel) from an application from a software vendor.
For your information, the machine OS that is running the application is Window 7. Before I did the installation of the application, it already has Visual Studio 2005 and Crystal Report XI Release 1 installed in the Window 7 system. After I had the above error, I went to search more information on the website and found out that I need to upgrade to Crystal Report XI Release 2 from the search results. However, after I upgraded from Crystal Report XI Release 1 to Crystal Report XI Release 2 and apply service pack 6, I still faced the same error when I tried to export. I even tried to uninstall Visual Studio 2005 and Crystal Report XI Release 2 but I'm still facing the same above error while exporting. I also tried to reinstall the application from software vendor but the same error come out.
Your help is highly appreciated. Thanks!!
Regards,
Jennifer

Good morning Jennifer
When you say:
" I also tried to reinstall the application from software vendor but the same error come out."
I wonder if the app you are trying to install is from a 3rd party vendor / developer? If it is, installing CR XI r2 (11.5) will not resolve the issue for you. From the error, the app was compiled with CR XI R1 (11.0) and the only way to get that app to use CR XI r2 will be to recompile it with CR XI r2 assemblies. E.g.; you will have to have access to the source code and then recompile the app, ensuring that you are referencing CR XI r2 assemblies. Or am I missing something here?
Ludek

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