How to include sap work item in the email sent by workflow - WS01700044

Hi,
In FSCM Dispute Management, we have a requirment to include the sap work item in the email being sent by the workflow - WS01700044.
The underlying task in it is TS01707928. This Task sends an email to the outlook as well as work item to SAP inbox.
We want to include Sap Work item in email being sent to the outlook.
This will help the users to process the workitem directly from the email instead of going to SAP Inbox to process the work items.
Please suggest the possible ways.
Thank you.
Vijay

Sadly, I believe this will require a bit of development to make it happen. The project I'm on now...we are finding that to get it to do what we want it to do, a development to customize the email message to include all the case fields is required.
D

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How to include Sap Work item in email by FSCM workflow WS01700044

Hi,
In FSCM Dispute Management, we have a requirment to include the sap work item in the email being sent by the workflow - WS01700044.
The underlying task in it is TS01707928. This Task sends an email to the outlook as well as work item to SAP inbox.
We want to include Sap Work item in email being sent to the outlook.
This will help the users to process the workitem directly from the email instead of going to SAP Inbox to process the work items.
Please suggest the possible ways.
Thank you.
Amar

Hi,
For you kind of requirment you have to use tcode SWNCONFIG.
Through SWNCONFIG you can sent workitems to external email id.(exa. lotus notus/ outlook)
Regards,
Gurprit Bhatia

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Hi Rita,
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check [http://www.mortenhjorthnielsen.dk/BPM/RSWUWFML2/RSWUWFML2.html|http://www.mortenhjorthnielsen.dk/BPM/RSWUWFML2/RSWUWFML2.html]
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Hi,
I have a requirement from my clients.
Standard Functionality: When a Manager clicks on the APPROVE (button / link) to approve a workflow notification from a mailing application, a (response) mail gets composed to the Workflow Mailbox with the NID and Access Key. The content as shown below.
===========================
Action: 'Approve'
Comments: ''
NID[3699/874478985@WFMAIL3]
===========================
Requirement:
The requirement is that, when the Maanger clicks on Approve / Reject, the original message body also has to get populated into the response mail along with the NID and Access Key.There would be audits conducted(looking into the workflow mail box) on the approval / rejection decisions taken by the users. The intention of getting the originial message body is to identify, to which notification(or letter) this action was taken. Me, being a Technical person can get it from the Notification Id in the workflow mail box, but the people conducting the Audit cant identify that. So, I need to get the original message body into the response. This is the reason for the requirement.
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Sadly, I believe this will require a bit of development to make it happen. The project I'm on now...we are finding that to get it to do what we want it to do, a development to customize the email message to include all the case fields is required.
D

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Hello all,
Within a workflow I have a loop. Inside that a foreground step is executed. Then a condition step is executed to decide if the workflow should continue, stop, or return the work item to the inbox.
This new workflow was modeled after an existing workflow that is doing just that. Unfortunately, this new workflow is not returning the work item to the inbox. Instead, it just keeps displaying the screen that is called by the function module that is called by the business object method that is executed when the foreground task runs.
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Hi Bruce,
As per your design, If you are approving or returning, the workflow loops back to the step "Approver - stat key approve".
Suppose you are one of the approver for this step ""Approver - stat key approve" and if you click on approve or return, then it will try to create a new workitem for "Approver - stat key approve" step.
As you are one of the approver again, the window opens immediately instead of reaching the inbox of all other approvers.
Include a dummy activity step in the "approve & return" condition outcome.
Active the workflow & refresh the buffer SWU_OBUF.
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How to include sap work item in the email sent by workflow - WS01700044

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