HP J6410 all in one wireless printer will not print

Use windows 7 on my HP laptop and windows vista on my HP desktop J6410 printer continually fails and error message says printer offline works great with desktop and only fails when using laptop It therefore is only failing to communicate with laptop. help!!!!!!!

How is it connected, USB or Wireless?
If you are USB, you may want to try another USB cable.
The next time it goes offline, try running the Print and Scan Doctor.
http://goo.gl/u3jDE
Let me know if this helps.
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Hello,
Try the below steps ..
While the printer is ON, Unplug the power cord from back of the printer.
Disconnect all the cables that are connected to the printer.
Wait for 30 seconds.
Plug in only the Power Cord. ( Printer would Power on ).
Try making a standalone Color copy of a document . If it fails to print a copy, then it could either be an issue with the Ink cartridges or the Printer .
Regards,
Jabzi
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Jabzi
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Hi,
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I work on behalf of HP.

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Thank you very much, I really appreciate it. I will definitely do that. Thank you again for taking the time to help me. Take care and have a great day.
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Hi,
Considering the fact taht you have tried turning the printer off and it still happens, I find it hard to believe it is the printer.. the fax should be turned off as any other functionality of the device.
Please try unplugging the phone line from the 1LINE port of the fax and try dialing to your phone line.. Can you hear any fax tone then?
If so, I affraid it is surely not coming from the HP device...
If you can see any change, replug the printer.. make sure you connect the cable into 1LINE and not into any other port by mistake...
Also make sure you connect the phone cable using an ADSL micro-filter.. make sure the printer connected into the Phone port of the filter and not into the ADSL port by mistake.
Please let me know of any change,
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Hello Deb!
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Please let me know the results!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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