HT1349 Successfully loaded ios7 to iphone 4S from iTunes...now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree." Goes in a loop and can't get past this screen. Pls help. thanks.

successfully loaded ios7 to iphone 4s.
now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree."
goes in a loop and can't get past this screen. Pls help. thanks.

Have you tried resetting the device?
Hold down the home and lock buttons until you see an Apple Logo, then release the buttons.
If that doesn't work, you should check to see if you have a backup because you may have to restore your device.

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HT1551 Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password

Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password?

You can remove the Airplay password from the Settings menu on your AppleTV.

Trying to install Acrobat XI Pro. On my Mac, I get the message, "Please close the following applications to continue: - Safari. Safari is closed, but I can't get past this screen. Each time I click "Retry", the message reappears.

I am trying to install Acrobat XI Pro. On my Mac, I get the message, "Please close the following applications to continue: - Safari. Safari is closed, but I can't get past this screen. Each time I click "Retry", the message reappears.

TErminate the processes in activity monitor an/ or configure Safari tomnot use the quick launcher and automatic update check so that those processes aren't used to begin with.
Mylenium

HT201401 The screen on my IPhone 4 states that MyCloud hasn't been backed up in 4 weeks and needs to be plugged in, locked, and set to WI-FI connection. I can't get past this screen to do this. Help!

I am unable to get past this screen in order to take care of this. I plug it in nightly. Wouldn't it just back-up ICloud then?
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I have the same problem now in iphone 4S, can't pass the message or restart my phone, screen is locked in the message nothing else can be done....

HT3529 am trying to activate vm viewer - keeps asking me for pin - have used every number I have but none work - how do i get past this screen or help finding my pin?

Am trying to activate vm viewer - it keeps asking me for my PIN - have used every number I ever used for a PIN but none work - how do I get past this screen or get help finding my PIN?

Are you talking voicemail and the password, if you are contact your phone carrier and they can reset your password.

Updated today and am stuck at itunes cable screen. phone is locked down, can't get past this screen.

I updated iTunes today, my phone was connected to my Windows computer and I got a screen telling me iTunes didn't update.
I downloaded iTunes again, and I restarted my computer and connected phone to it, iTunes doesn't come up nor does it see my phone. Should I reset my phone?

Hello ellenfromelpaso,
Thanks for using Apple Support Communities.
From your post I see that your iPhone is displaying a connect to iTunes screen, and it is not being recognized by iTunes on your PC. If this is the case, then I'd like you to please follow the first article below for the issue where your iPhone is not being recognized. Once that issue is resolved, you may then proceed with restoring your iPhone.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
If you see Connect to iTunes screen when you start iPhone, iPad, or iPod touch - Apple Support
Take care,
Alex H.

My MacBook Pro ran out of battery and shut down ,will power up but goes to panic screen on start up but nothing else , how can I get past this screen to try to fix problem?

MacBook Pro battery ran low and computer shut down , after charging battery I tried to start up and I got an Apple on a gray screen with spinning wheel that went to a panic call out screen and that's as far as it will go. I've tried start up with command keys ,a few got me to a different screen but nothing has let me into any place I can use to try and repair problem. Anybody have an idea of what's wrong with my laptop and a way to fix it ?

see if you can start up in safe mode. What is safe mode?

HT201274 I have wiped the old persons data and photos etc off my recently purchased ipod touch and now all the display shows is a usb lead and CD, please can someone tell me how to get past this screen so I can transfer my own music

Please can anyone help, I recently purchased a second hand ipod touch and it had over 4000 photos on it, so to delete them I went to settings and found an option which said something like erase all content and data, I did this and the next morning I tried to turn it on to put my own music on, only to find that the only display on the screen is a usb lead with an arrow pointing to a CD. I cant get past this screen even after plugging it in to my itunes account, its like my computer can not find the ipod.

Put it in Recovery Mode. If your computer won't recognize your iPod, try another one. How did you wiped the iPod? With iTunes or directly with the settings app?

My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10. This is wrong and I need help getting past this situation. Help!

My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10. This is wrong and I need help getting past this situation. Help!

Sure, you can get around it if you don't need the newest version of iTunes. I still use version 7.5 because the newer versions didn't strike me as offering anything I needed.
If you do need a version 10-something then you will have to upgrade your operating system to Leopard (fi your computer will support it) at least. If you need 10.5 for some reason then there's no getting around it, you will have to buy a new computer.

On my iPhone 4, I cannot get the "not enough storage on iCloud" message to close. Therefore, I can't get past this box/screen AND I can't turn the device off. Please help.

On my iPhone 4, I cannot get the "not enough storage on iCloud" message to close. Therefore, I can't get past this box/screen AND I can't turn the device off. Please help.

Try resetting it by holding the power and home buttons at the same time until you see the Apple logo, then releasing. You won't lose any data by doing this.

HT4623 I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.

HT2452 White screen at startup and stays?? How can I get past this?

White screen at startup and stays?? How can I get past this?

Safe Boot is perfoming a disk integrity check and repair process which may take a long time. Let it complete, though if the startup disk requires repair to begin with, it is likely already in a failed state.
If the Mac eventually starts, take that opportunity to back up your important data if you have not already done so. It may be your last.

HT204266 'To improve Apple ID Security' chose three security questions and answers... this leads to a blank screen on my iPad mini. How can I get past this?

'To improve Apple ID Security' chose three security questions and answers... this leads to a blank screen on my iPad mini. How can I get past this?

Exactly the same problem with my new iPad...i have also tapped and hold the question bar as someone told somewhere, but no difference...a blank screen...help pleaseeee

HT1212 I took the passcode lock off of my iPhone 5 and now I can't get on to my iPad. It is asking for the passcode and when I use the one that was set up it locks me out. How can I get past this?

I have the iPhone 5 and with the new sofware update it added a passcode lock. Same for the iPad. I removed the passcode lock from my iPhone and now I can access my iPad. It is still asking for the four digit passcode. I tried using the one that was orgingally programed and it disables it every time. How can I get past this? I have tried to do a restore and it still takes me back to the lock screen. Please help!

Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times.

HT4061 just deactivated my iPhone 4s and replaced with 5s. The phone was wiped. I would like to activate it just to use it as an iPod. However I do not remember my iCloud username and password and cannot activate without it. How can I get past this?

Just deactivated my iPhone 4s and replaced with 5s. The phone was wiped. I would like to activate it just to use it as an iPod. However I do not remember my iCloud username and password (from several years ago) and cannot activate without it. How can I get past this?

Forgot iCloud username: http://iforgot.apple.com/appleid
Forgot iCloud password: http://iforgot.apple.com

HT1349 Successfully loaded ios7 to iphone 4S from iTunes...now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree." Goes in a loop and can't get past this screen. Pls help. thanks.

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