Communication Breakdown

Hi All
I have issues with one of our xserves.
First symptom was an ARD connection that came up with only a black screen. I could however at that time ssh into it.
Next attempt at ARD would time out.
Backed up our databases from it (via ssh and rsync) and connected ok with server admin.
Checked for updates (ARD and most recent security update) and ran them.
On restart server admin could not communicate.
Tested ssh and connection was refused.
Ping was ok and returned no packet loss.
Connected with Server Monitor and it says everything is ok but I notice no graph on the network monitor.
Connected via ARD to my office admin machine and attempted ssh from there. No joy.
Tested Filemaker Remote to FM Server on that machine. No server shows up.
What's confusing is that one ip (server monitor) on the same interface is ok but the other ip number is only responding to ping.
DNS server on the network is fine and the name for this xserv resolves both directions properly.
There is a second xserve in the same cabinet and all works fine with that machine so it sort of rules out connection over the vpn (router based) as an issue.
The only other unique thing about this machine is that it runs MYOB server.
Only unusual thing during the day was one LDAP Hosted Home user had a kernel panic while connected to a bank web site and was scrolling down a page. They restarted their machine and logged in ok but MYOB said they still had the file open and wouldn't let them reconnect to it. (This has happened before and resolved by ARD connection, Activity Monitor and killing the MYOB process and restarting it)
I'll have to go in in the morning and check whether its a dud ethernet cable and connect a monitor or shutdown and restart from the front panel.
Anyone have any clues where I need to start looking for a fix ?
Kind Regards
Eric

Led Zeppelin for ever! [OT about Communication Breakdown]
;D

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check in your Kona control panel to see what the Kona is seeing on input as far as video is concerned.That deck has component HD out, no HDSDI. take a look at
http://www.convergent-design.com/CDProductsHDConnectMI.htm
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What's the right way to get in touch with devs? arch-general list?

tl;dr version: skip to the questions at the bottom
Today I saw an unfortunate thing happen during the Bug Day proceedings. It surprised me to see it, because the knowledge needed to avoid the problem was made available in advance. Bear with me as I tell a story, so I can point out an example of what looks like a communication problem between users and devs.
A while back, I sent mail to arch-general giving advance notice of upcoming releases (within the next two days) for some xiph.org software (libogg, libvorbis, libao, and vorbis-tools). No one responded to it. That's not really a problem - after all, there wasn't any work to be done yet, since the releases weren't finalized yet.
When the releases happened, I flagged them out of date as usual, and provided extra details to avoid difficulty with the upgrades (whether rebuilds were needed, and which upgrades depended on which other upgrades). One package belonged to Snowman, two to Tobias K, and the last (and most difficult) to Hugo D. I knew Hugo was no longer a dev, and later saw that Eric was going inactive also. (I don't know Tobias K's status.) That's probably part of the problem - this info getting lost since it wasn't sent to the same devs who later did the upgrades. (I guess the "multiple owners" feature should help alleviate this problem.)
A few days back, I sent another mail to arch-general. I admit that I was nagging a bit, though I do believe that I was contributing helpful info - mostly the same as I put in the flagging messages. Again, no one responded. Not exactly nice, but again, not wrong either. You'll get to it when you get to it, and I can (and did) do these rebuilds for myself. Note that I'm NOT complaining about a week or two lag in updating packages - that's perfectly reasonable, and I'd be a huge jerk to make noise about that.
Today, bash was doing upgrades to close bugs, with help on IRC from Pierre and wonder. One of those packages was libvorbis, and he wondered if a rebuild would be needed. I knew for sure that it wasn't, and told him so, which he acknowledged with a "thank you". He then went on to duplicate my research, which felt a little odd to me. In the end, this package was upgraded perfectly fine.
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Now, the point here is that I had identified the dependency of the new vorbis-tools on the new libao in several of my previous messages, and reading those could have saved some trouble. It's reasonable that no one working this on IRC today saw my flagging messages, since I understand that those only go to the maintainer. However, my second mail to arch-general was definitely available, and based on what happened today, no one it would have been useful to, actually read it. That's a communication breakdown, and that means somebody did something wrong. It's entirely likely that it was me, and I want to know the solution.
I've always believed that arch-general is the best way for an ordinary user to get in touch with "the devs" as a body. Many devs don't go on IRC, and it's a bit too busy in there most of the time anyway. Many devs also don't hang out here on the forums, and that's easy to understand as well, given how high-volume they are now. The bug tracker generally gets excellent dev responses, in terms of both timeliness and quality, but it's not appropriate for communications that are not bugs. All devs seem to read arch-dev-public, but users like myself of course can't post there.
So arch-general has to be it. In fact, I always thought that was the intended purpose of that list. Until recently, it was a low-volume list. Lately, it's grown quite a bit, and is starting to resemble these forums: general tech support questions (some of them stupid), users plugging their own creations, and just chatter. (There are a small handful of posters accounting for a great deal of the noise.) I keep wanting to tell them to take it to the forums, but restrain myself as I'm not really sure if I'm right about their posts not being appropriate for the list. I'd leave the list, as it now annoys me, but then I can't reply to things posted on arch-dev-public. (Probably what I'll really do if this keeps up is stop using [testing], so I can do away with both of those lists. Oh well.)
Now, the questions here:
- Are devs also dropping out of arch-general because of the increasing noise, and is that why my second mail got lost?
- Are the "noisy" posters abusing the list, and should they be told to go to the forums instead?
- Is arch-general actually intended as the primary way for users to talk to devs?
- If so, how to fix it so it works that way again?
- If not, where should I have been sending messages like the ones I linked to in this post?

I think almost every dev is on arch-general, so that is the place to contact the group in general. Specific points can probably be emailed to the dev involved, if one is identifiable and if the bug tracker is not a better place (bug reports to my email get ignored).
I think the whole problem here is that there is really no dev in charge of that package. So your emails were probably seen then skipped over by all devs thinking not my problem... (I know that is true for me). Then Andrea noticed an "orphan" package that needed updated and went ahead with it without connecting it to your previous emails, which is unfortunate.
Now our maintainer backend is fixed, hopefully we can get all the orphan packages adopted out, or at least know if we need to bring on new people to maintain them. That way, there should always be someone who information about specific packages should be sent to.

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TIA from the hamster

Sorry, I've just noticed that you wrote:
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I included a shot of the error message in the original post as a bitmap, which is still there as far as I can see. In text form, the error message read:
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Googling the error message came up with quite a few results, and it looks like this is a common problem but with no clear solution:
Superdrive error
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I love you with all my heart, Apple, and that is why I implore you: fix this fast for me and the millions who own GM cars who have not yet noticed this update falt yet... but will.
And to all you good people looking for answers and asking good questions, I ask you to chime in here for Apple to do this quick tweak to 5.1.1; so we can have our cake and eat it too, just the way we like it.

On the iPhone when plugged into the USB check the
music app. It may be defaulting to Bluetooth playback
and you need to manually select the dock connector
interface.
This is what happens on my Microsoft Sync system.
Phone functions are done via Bluetooth. So, if I start
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to Bluetooth audio (Sync) for the music. I need to select
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Your issue may be similar, it may not. Worth a try anyway.

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Hi,
In my opinion, untill now, the problem should be aimed to why these two processor was grouped into two group.
As from the description in this library, they were should be locate at one group:
Processor Groups: http://msdn.microsoft.com/en-us/library/windows/desktop/dd405503(v=vs.85).aspx
In addition, %NUMBER_OF_PROCESSORS% gives the number processors in the group where cmd.exe is run. This is for compatibility reason. As your current CPU was divided into two group, that's why it lists 14 processor not 28.
You can try to use Coreinfo tool to check your current system CPU information, it would also list the detailed information of processor, such as the Processor Group:
http://technet.microsoft.com/en-us/sysinternals/cc835722.aspx
Roger Lu
TechNet Community Support

Just got "Hung-Up" on by a Customer Representative. Ouch.

To whoever is out there moderating or observing these complaints,
This sort of stung. A customer service representative hung up on me, I think in frustration, not 30 minutes ago. I found this forum to share complaints, but to what end, I don't know... I've now been a FiOS TV and internet subscriber for a couple years now, I love the actual service, and my wife and I decided to take it with us to our next house.
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Before I could ask what the heck she was talking about, boom. She hangs up.
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And I still didn't get to watch Selma, or get my activation fee waived.
This is uncharted customer service territory for me. I've never even joined a forum like this, but what a nice way to vent one's feelings. Hoping Verizon can just get some nice people to take care of the folks that pay for their service. It looks like this is our last two years with them...I can't renew a contract here when it feels like this was protocol for her. As if she used the company "vulgarity phrase" to falsely accuse then give an excuse to hang up. It hurts.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Antonio, I think we may have a communication breakdown here. lol.
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Run the Creative Suite Cleaner Tool, let AAM reinstall and try again.
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Stefan,
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Is there a MAC address timeout built into the WRE54Gv1 (firmware v1.06, Sep 30, 2005)? If so, what is it and is there a way to bypass it?
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I'm honestly not sure what you are saying. I know that the WRE54G is setup correctly as I get a very strong signal with two laptops and my Squeezebox when it is operating, and get almost no signal when it is not. To be honest, there are hardly any options to misconfigure.
Can you please elaborate on what - specifically - you believe may be setup incorrectly?
The Squeezebox has a very minimal network configuration as well. I give it an SSID, IP address, subnet mask and gateway and thats it. Its just like setting up a laptop.
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Still No iPhone 5s ordered 9/20

ordered my phone 9/20 never got an email about a delay, called verizon and they told me there was an issue (again never informed me until i called). they assured me the issuer was fixed and money was even taken from my account 10/6 and still have not received an update. Now when i call the automated operator says my order was cancelled when talk to a representative they say my order is still being processed, Yet they still look money from my account. Now I'm talking to a chat person right now as I'm typing this that says my order was canceled on 10/22 but does not now why and i have to call. Again money still taken from my account on 10/6 and never returned even though they say it was canceled. ***. This is unbelievable.

bkeck,
Same thing happened to me today. The rep that I spoke with could not find anything in the system to indicate how/why the order was cancelled. I had already signed the updated contract and my credit card had more than enough money on it. The rep was polite especially given that I told her upfront that I was an irate and upset customer. Getting told that the only option was to reorder and that the phone would not be shipped until 11/18 was it.
I work anywhere from 40-70 hours a week (adjunct instructor, drive between 500-700 miles a week between 6-7 different schools). I'm teaching more than a full-time faculty member and earning less than what the bottom pay is. Not that this relates back to Verizon, but the phone really was not the phone but a representation. It was reward I was giving myself. I've been waiting since 9/20 when I placed the order. It hurts and I now won't be getting a new phone because what is the point? Most likely as the experts predicted the demand will not catch up until Christmas.
To add salt to the wound. Because my other phone is dying I missed on an interview for another school closer to home. Also I've been excited and shared with others that I would be getting a new iPhone Gold. Now I am going to be greatly embarrassed because I am not going to be able to deliver. In fact just last week one of my students asked if I had received my phone yet because she knew I was looking forward to getting it. Unfortunately we are not the only ones that have experienced this. Read the previous comments and threads.
Verizon needs to fix the communication breakdown. There is obviously either (1) someone going in and deleting orders because the demand is too high or (2) something is seriously wrong with their ordering system. Furthermore, they need to give the reps something more to help appease upset customers such as ourselves. Dangling "free overnight shipping" is not enough. We would have already received "free 2-day shipping." Furthermore if we have been willing to wait for over a month for the phone... ONE DAY will not matter!!!!
I worked several years in customer service. I understand that companies cannot keep all of the customers happy, but small promises and "small carrots" is defiantly not enough. Also while they are just doing their jobs the VZW Moderator replies of "Oh we know you are excited and looking forward to the phone. Please explain the problem and we will help out" responses are not enough. There are people from both sides, we are getting treated as if we are not people because it is the same generated reply over and over and over again. It would be better customer service to actually have one rep follow through and take care of a customer instead of a second rep to come in and reiterate what the first person has says. While they are just doing their jobs, again Verizon needs to take a bit more initiative. They appear to be working top down. They need to go back to the customer service from about 3-4 years ago when it seemed like the reps had a bit more voice and say in making their recommendations. What that will do is open up the flow of communication. Moreover, I would not be surprised if there is a high turn overrate right now for the customer service reps (my opinion, based on observations) because it seems like reps are kept accountable to meeting a "numbers" requirement with their replies instead of a "quality" requirement. The more satisfaction a person has at his or her job the more likely he or she will remain and contribute more to the company. Also the longer the person will stay. By norm or reciprocity a customer service rep will feel good about what he or she does if they have a positive impact on their customers and keep them happy. The rep will also be less likely to experience stress because of upset and irate customers because in turn the customers are kept happy.
I would say that as customers yes we have a responsibility to treat customer service representatives as people too, but it is frustrating when all they got is "free overnight shipping" and getting the same basic replies. It is hard when you are treated impersonally not to respond in kind way. I've already vented by making some strong inappropriate statements to the machine that called back to complete the survey. It is always easier to yell at a machine, but hopefully if someone actually ever listens to the message they will not take it personally.
I am only rambling now because it is good to vent and share my thoughts and perspectives.
Kindly,
Formerly known as would be owner of a beautiful iPhone 5s, Gold, 64 that was ordered by phone 09/20/2013 and unhappy/depressed in So Cal.

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Hello,
After upgrading UCM 8.6 to 10.5 and UCCX 8.5 to 10.5 I can't add new agents. I have installed second UCCX and reused CTI and RMCM users, registered CIPC, created end-user, configured IPCC extension and set CIPC in controlled devices on end user and rmcm user. DN is not a shared line. When I try to login to CAD it asks to associate the phone with RM JTAPI provider user. Agents created before upgrade works fine. I see the following traces:
120643: Aug 08 16:46:18.387 MSK %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.1.9.66,port=62888,localport=12028] Msg is {length=71 type=SET_AGENT_STATE_REQ,invokeId=47,agentState=LOGIN,eventReasonCode=1,forcedFlag=False,agentID=m.denisov2,agentDN=1900,agentPwd=***** }
120644: Aug 08 16:46:18.388 MSK %MIVR-ICD_CTI-7-UNK:This connection is using encrypted passwords for agent login message
120645: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:m.denisov2 InvokeID:47 State:LOGIN Forced:False)
120646: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Agent m.denisov2 is outbound capable.)
120647: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Rsrc: m.denisov2 Contacts:
120648: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Rsrc: m.denisov2 PrevState: UNKNOWN PrevStateSet:false
120649: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RU-MSK-DIRECT_SALES:
120650: Aug 08 16:46:18.697 MSK %MIVR-SS_RM-7-UNK:Trying to authenticate agent m.denisov2
120651: Aug 08 16:46:18.880 MSK %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.UserAuthJobResponse Rsrc:m.denisov2
120652: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK:Rsrc: m.denisov2 New State:LOGOFF Old State:LOGOFF Reason code:1
120653: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK: The mapping SEP902B34750ED4-m.denisov2 has been added
120654: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK:Terminal SEP902B34750ED4 IPv6 Address is NULL
120655: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-3-LOGIN_FAILED:Login of resource failed: Module Name=RM component,The description of a message sent from/to the RM=CTISetAgentStateReqMsg (Rsrc:m.denisov2 InvokeID:47 State:LOGIN Forced:False),A specific description for a trace=problems in JTAPI or CM
120656: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK:Posting msg CONTROL_FAILURE_CONF Socket:Socket[addr=10.1.9.66,port=62888,localport=12028] invokeID:47 failureCode:CF_GENERIC_UNSPECIFIED errorCode:88001 text:Unable to login agent due to problems in JTAPI or CM in CTI Server's message queue
120657: Aug 08 16:46:18.927 MSK %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CONTROL_FAILURE_CONF }
120658: Aug 08 16:46:18.928 MSK %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CONTROL_FAILURE_CONF,invokeId=47,failureCode=CF_GENERIC_UNSPECIFIED,errorCode=88001, text=Unable to login agent due to problems in JTAPI or CM to socket: Socket[addr=10.1.9.66,port=62888,localport=12028] }
120659: Aug 08 16:46:18.928 MSK %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CONTROL_FAILURE_CONF to Socket[addr=10.1.9.66,port=62888,localport=12028] }
I have tried to disassociate and associate the phone with rmcm user and even rebooted UCCX, how can i troubleshoot this problem furher?
I use IPv4 only, what means line 120654, is it normal?
Regards,
Maxim

I have installed second UCCX and reused CTI and RMCM users,
It sounds like the upgrade is irrelevant here, and what we're really troubleshooting is your second UCCX installation which is using the same accounts as your first UCCX installation.
Of course, I've been around long enough to know that communication breakdowns are common, and you may have not meant that.
For example, maybe what you meant was, you added an HA node? But if not, and you really installed a new instance while reusing the existing credentials, I would suggest creating new app users for your new UCCX and not sharing them.
PS It's very hard for me to read your log snippet with the black background. Could you edit your post and remove the formatting please? Thanks.

Communication Breakdown

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