I have a new computer and I am not able to use the $12.58 in my itunes store acct.

why am i not able to use the $12.58 in my itunes acct to purchase items - I am using a new computer and it requests the code on the back of the itunes gift card which I no longer have available but Itunes is telling me I still have that amount in my acct.

You don't have a copy of it on your backup of your downloads and you've checked your computer's hard drive for it ? What you can re-download will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If other films show there but not that one and it's still in your country's iTunes store then check to see if it's hidden : http://support.apple.com/kb/HT4919
If it's not hidden and it's still in your country's store then you can try contacting iTunes Support and see if they wil grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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