I have just got a Nikon D810 but CC wont open my raw file, can anyone help me please?

Ah ok shall try that now, thank you very much for your help

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I have got msvcr80.dll keep coming up and i cant reinstall itunes can anyone help me please

i have got msvcr80.dll keep coming up and i cant reinstall itunes can anyone help me please

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.
iTunes 11.1.4 for Windows- Tips for Unable to install or open - MSVCR80

Can hear, but not see my MPEG-4 files- can anyone help me?

So I bought a new digital camera- a Casio EXILIM that makes MPEG-4 files. When I try to play one of the MPEG-4 files, I can't seem to get the video to show up on my QT player. I'm using QT 7.0.3, and I can hear the audio portion perfectly, but there is no picture.
The Casio manual is 7 pages of nothing that helps. Software? You're joking, right? They graciously give a copy of Photo Loader, which seems like it was written in the stone age.
As far as Quicktime goes, I have the following plug-ins: MPG4-DIVX, MPG4* and MPG4.
The File comes up as a .AVI file, if that makes any difference.
Thanks for any advice of help, I appreciate it.
Wood
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J.A. Yocono,
The VLC Media PLayer at http://www.videolan.org/vlc/ should play the files for you.
I use ffmpegX at http://homepage.mac.com/major4/ to convert similar problem files to DV stream video files so they can be used in iMovie/iDVD. (Keep in mind that the files will grow in size from your MPG-4 sizes as DV Stream video is about 13 GB per hour of running time).

Have just downloaded new version, thanks, but now cannot open email inbox although can on notebook with older version ???

Main desktop computer refuses to open email inbox with statement 'undefined new emails'. I have not updated my notebook and the inbox can be opened and mail read?
If this can be as a result of new version could the solution be in small words for the simple minded please

Firefox 4 requires at least OS X 10.5, you can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html

HT5312 I have just upgraded to a new computer and cannot remember my security questions can you help me please

I would like to have my security questions reset I don't remember my answer for my favorite car. I just had a new computer set up because my xp was outdated

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105121)

I have an apple ipod. it has a drained battery and i have been unable to switch it back on. i have plugged it in to charge but its more dead than a dodo. can anyone help?

Help!
My kids IPOD touch has a drained battery. Usually I charge it and all is rosey. Not this time its showing no signs of life at all. Does anyone have any ideas please? Many thanks

Try a different charger. If that doesn't work, hold down the home and power buttons down at the same time for 10 seconds while the iPod is on the charger and see if it shows any signs of life. If none of the above work, you should set up a Genius Bar appointment at your locla Apple store. If you don't have a local Apple Store, you should call Apple customer support to get a replacement iPod.

HT1349 I have an i-pad and have just got an i-phone but want 2 use a different I cloud? I've set up new email account and apple ID, but I can't change the I-cloud settings, can u help PLS??

I have an i-pad and have just got an i-phone but want 2 use a different I cloud? I've set up new email account and apple ID, but I can't change the I-cloud settings, can u help PLS??

The procedure is Settings>Messages>Send & Receive at>You can be reached by iMessages at>Add another email address. The email address has to be a valid working email address, obviously. Apple should verify the email address and you have to go to the inbox of that email account, read the verification email from Apple and follow the inductions in the email in order to complete the verification. Then you go back to the settings, uncheck your email address and check the new email address to be used as the contact email address.

HT201070 I currently use OS 10.6.8 and Aperture 3, and just got a Nikon D600. It seems the the RAW Compatibility updates (4.01) are for use only with OS 10.7.5 or later, is that right? Do I need to update my whole OS to use this camera? Thank you!

I currently use OS 10.6.8 and Aperture 3, and just got a Nikon D600. It seems the the RAW Compatibility updates (4.01) are for use only with OS 10.7.5 or later, is that right? Do I need to update my whole OS to use this camera? Thank you!

Thanks to Bobthefisherman & Turbostar. Turns out I've got a corrupted disk (which I found out via "verify disk" on Disk Utility First Aid. Previously, I never thought to verify disk -- only to repair permissions -- so I never knew my HD had been corrupted.
Wasn't able to do a clean install of OSX10.6 because my SuperDrive only sporadically will load discs, so I am taking it to the Apple Store to see if they can do a clean install, and depending upon costs, get the Superdrive replaced.
The HD wasn't partioned by the way. And I did have just over 40GB of contiguous space.
Thanks again.

I have just installed Illustrator CS6 yesterday, but I found it was in French. Could help me figure out how to change the language into English?

I have just installed Illustrator CS6 yesterday, but I found it was in French. Could help me figure out how to change the language into English?
I got my series number from my Institut (which is in Paris, FR). I do not use Creative Cloud.
When I was installing the software, I cannot select a language.
Could you help me with my problem? Do I have to get a different series number?

lunc,
You will have to get a new application in English, to replace the French one.
You, or your Institute will have to get help from Adobe, I am afraid.
You may try a chat here,
Get help with orders, refunds, and exchanges (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-b.html
or (have your Institute) talk to Adobe in France
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
If you fail to get any help, please report back here, and I will ask a special forum staff friend to try to find the right one at Adobe to have things sorted out.

TS3694 Hi I have just bought a 3G and i can't update to ios 4. It comes up as error -1. Have tried on various computers but it won't update. Can anyone help me please.

Can anyone help me please. I have just bought an Iphone 3g. slightly gutted because I was told it was a 3gs, but it's not. Tried to update it as it's currently running on ios 2 but it keeps coming up with error code -1.
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Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.

Just got iphone 5s today but fingerprint wont complete just keeps saying try again. Has anyone else had this trouble?

Just got iphone 5s today but fingerprint wont complete just keeps saying try again - has anyone else had this problem?

Hey Lewis1306,
Thanks for the question, and congrats on the new iPhone 5s!
I understand you are experiencing issues with Touch ID. The following article provides some troubleshooting steps that may be helpful:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Resolving issues with Touch ID
1. Verify that you are using the latest version of iOS.
2. Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
3. If you are using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
4. Tap Settings > General > Touch ID & Passcode > Touch ID and verify that:
- iPhone Unlock or iTunes & App Store is enabled.
- One or more fingerprints have been enrolled.
5. If one finger isn't working, tap Edit in Settings > General > Touch ID & Passcode > Touch ID > Edit to delete and then reenroll the finger.
6. If that finger still isn't working, try enrolling a different finger.
7. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
* Moisture, lotions, sweat, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Thanks,
Matt M.

I have just purchased elements 12. It will not convert a raw file for me. i have downloaded DNG convertor 8.5 but it says that my Canon 70d is not compatible. I never had a problem with my last camera canon 7d and elments 8. Can someone help me please..

i have just purchased elements 12. It will not convert a raw file for me. i have downloaded DNG convertor 8.5 but it says that my Canon 70d is not compatible. I never had a problem with my last camera canon 7d and elments 8. Can someone help me please

Did you buy PSE in the mac app store? If not, just go to Help>Updates in the editor and update camera raw and you should be able to open the raw files in PSE 12 directly without the DNG converter.

I cannot get my messages/text messages to work om my Hi. I am sending this thru my iPad. Respond and let me know you got it. Fun fun fun. . I did go and try to another Apple ID different from my iPhone but it still will not work. Can anyone help me?

I cannot get my messages/text messages to work om my Hi. I am sending this thru my iPad. Respond and let me know you got it. Fun fun fun. . I did go and try to another Apple ID different from my iPhone but it still will not work. Can anyone help me?

chicx wrote:
This is the third time of writing this on your Apple Support Communities!
Not with your current user id.
Far too much uneccesary information in your post, which only confuses things, a vast amount!
Let's start with iTunes.
Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
Once you have doen those two things, check to see if the iPod is seen by iTunes.
chicx wrote:
By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
Really?
OS stands for Operating System. (In computer speak, IO means Input/Output.)
iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do.

HT1923 i have installed the updated itunes but it is not recognizing my devices can anyone help

i have installed updated version of itunes but it is not recognizing my devices can anyone help

Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Suddenly my Nikon Coolpix will not upload onto my 09 iphoto it takes for ever then it just shows blank squares no pics and a message that states it cannot read the JPEG files. Can anyone help me, please.

Suddenly my Nikon Coolpix will not upload on to my 09 iphoto it takes for ever then it just shows blank squares no pics and a message that states it cannot read the JPEG files. Can anyone help me, please. I have never had this problem before.

As a Test:
Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there?
You could also try reformat the Card with your camera
Regards
TD

I have just got a Nikon D810 but CC wont open my raw file, can anyone help me please?

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