I installed my old Adobe Acrobat 7 pro on my win 7 computer but couldn't activate...the CS deleted it and gave me a new linke to install which wouldn't work. They lost all my work. CS sucks.

Question

I had on old copy of Adobe Acrobat Pro 7 which I purchased full price.  I needed it to fill in my mothers inheritance tax.  I could not activate it so was in the trial period.  I contacted Customer support to be allowed to activate it.  They asked no questions on which OS I was on and send me a link.  The link downloaded the program, but upon install found I had a later version.  I  resumed the call with customer support (30 minute hold) and told them the issue.  They woman (indian) told me to uninstall my old Acrobrat pro and install the program she had sent me.  I did that, error messages.  She (without notice) had put me on another 30 minute hold.  I could no longer install my old version (which they would not let me activate) or the "newer" version because of error codes.  I tried the new ID number and the old ID number with my disc.  Both were invalid.  I called in on a home line as the assistant on the cell line was on permanent hold.  He explained they no longer supported that version and it would not work with Windows 7 (funny it worked before I called them, but could not be activated...so I was 23 days into a 30 day trial period).  Finally the cell girl came back on and lied to me saying I said the software would not work. All I needed was an activation code, I understood not all features would work, but I had tested what I needed and that worked fine.  She argued that it could not install on Windows 7 (false as I had already done it).  She hung up.  The guy on my land line came back with the same lines, but understood CS had worsened my situation. He had no solution for 30 minutes...until he offered the free trial version of version 11.  I have an xp computer (old) I could have used, they just invalidated the serial and activation numbers.  They wanted me to buy the new version.  I don't need that.  I lost half my data.  Their CS (indian) sucks to the max.
Christopher D Fox, MD
MIT Class of 1982@

Answer 1

Since the bookmarks are gone, I no longer have the link to the page for AA7 files that get around the activation issue of the AA7 activation server being gone. In any case, AA7 is not compatible with Win7. You can create workarounds, but both the print driver and AcroTray will not work. You can install another PS driver (even some from Adobe available), change the name to Adobe PDF, and set the port to FILE. Assuming you can find the AA7 link that was part of the old CS and can install it, you will have to run this work around. To use it, you print to the Adobe PDF printer you have created (or even PDF Maker (though not compatible with OFFICE after 2003 as I recall). You then open the file in Distiller to create a PDF. This latter step is what AcroTray normally takes care of, but it does not work in Win7.
Good luck.