I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?
I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95667)
Similar Messages
-
Any ideas
Leave the iPhone alone for a minute and go to your PC/Mac. Try and set up the Apple ID on there (again leaving the iPhone to sit and look pretty for a while). Check your emails (not on the iPhone) and see if you are receiving the email into your inbox that way, if you aren't make sure you have put the correct email address in the App store. If you are definitley sure you are putting the correct email address in go to the web interface for your email provider (e.g. hotmail or yahoo) and check the junk mail folders etc.
Do all the above whilst the iPhone is sat around, don't do any of the above on the iPhone. If you manage to crack it and get the email address verified and your account up and running just log in to the App Store on your iPhone once it's all done -
hi i made my itunes account around 5 years ago and i cannot rember the answers to my security question what can i do
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hallo , i don't remember the answer to my security questions and my apple ID is my old Email address whice not active any more and i don't have access to it.
During the last year i was using my Iphone under this APPLE ID :***** , but i forgot to change it on "FIND MY IPHONE"
is there a solution for that??
Kind regards
yossi
<Email Edited By Host>If you changed your Apple ID from the old email address (that is showing up) to a new one, but just forgot to update it on your iPhone, try these steps.
1. Use your current Apple ID password
Trying using your current Apple ID password. If that doesn't work, continue to the next step.
2. Sign out and back in to iMessage or FaceTime
If you are currently signed in to iMessage or FaceTime
Sign out of iMessage or FaceTime:
iMessage: Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
FaceTime: Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
Sign back in to iMessage or FaceTime:
iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
If you are not signed in to iMessage or FaceTime
Sign in to iMessage or FaceTime:
iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud and try to sign out.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Tap Settings > iCloud and sign in with the new Apple ID. -
I want to buy a game but I have to verify my account. I don't remember the answers to my security questions and I think the answers are being sent to another email. What can I do? How can I change my answers or change my questions?? Or even just find out what my answers are??
See # 2 below
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?
Hi Roy,
Contact iTunes support:
https://getsupport.apple.com/GetproductgroupList.action
Select your country, complete the prompts.
Or you can contact them by email:
https://ssl.apple.com/emea/support/itunes/contact.html
They usually will get back to you via your regular email within 24 hours.
Cheers,
GB -
I don't remember the answers to my security questions and now I can't buy anything. How can I reset them without respond them previously?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116595) -
I don't remember the answers to my security questons and can't download movies or music on a new device. where can I get or change the security answers?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
How can I find the answers to my security questions or change the answers?
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
I have 3 security questions and don't remember them. I know at least one for sure but there's always another one with it which I don't know the answer to. I don't think I set up a rescue email when I made the account, so what do I do?
You will need to contact iTunes Support online: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers -
I need to reset my security questions so that I can redeem my I tunes gift cards - I have a $40 balance and CANNOT purchase the music that I want! Please help!!!
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
-
I recently got an iPhone 4. Every time I try to download music from my phone I get taken to this site that wants answers to verify that I'm the same person, just using a different device... The problem is that I made my account a year ago and I have no idea what my answers were to the security questions. Someone help! I can't download music!
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86477) -
It's really annoying. How can I change the questions or make it stop
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95689) -
I just got my new iphone and I gave my phone the same apple ID as my iPod. Then I added $40 to my iTunes thinking that I could buy songs freely. When I went to go buy an album it said that I needed to answer some security questions to complete the purchase. So I clicked yes and it brought me to two questions that I totally forgot the answers to so I hit the link that said if you forgot your answers click here. I clicked it and it brought me to this website that you see all your information about your apple ID. So I went to privacy and security and the same two questions were there. I tried and didn't succeed. I even sent myself the email and I have been trying this for days on end and still never received any emails about those questions. So I thought what if I create a new apple ID then mabe I could transfer ONLY the money over, is this possible?? Because I would hate to see forty dollars go to total waste.
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service
Maybe you are looking for
-
Can having 1 I cloud account with more than 1 phone connected? Does this reate issues?
Can using 1 I cloud account with 1 apple ID connected to 3 different I phones create issues.?
-
F-53,F-30,F-03 - Selection of Items
Hi All, When running these transactions previously the items were in deselected mode we will select our items but suddenly it came to selection mode.Now we are in a position to select the items we need from the already selected items. We need to know
-
Saving via Reader-Enabled plugins - An unimplemented or obsolete function was called
Hello, I have recently Reader-Enabled my plugin, and am getting an issue using PDDocSave; getting "An unimplemented or obsolete function was called". Testing in X and XI has the same response. Reading Re: Acrobat Reader X and PDDocSave it seems that
-
Is 2 INIT possible with selective data
Hi I m havg around 50000 consumer data, and in cube it's not uploading the whole data in one go, can i do 2 INIT with SELECTIVE UPLOADING means 25000 consumer first time and 25000 consumer 2nd time only through INIT. Gaurav
-
I am writing a program and am trying to insert a calander ofering the user the user the ability to click on a date, is there a way that i can do this with code. Thanking you in advance