I purchased a download version of Lightroom 6 from Amazon  and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "

I purchased a download version of Lightroom 6 from Amazon  and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

Similar Messages

  • I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

    I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

    contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

  • When I try to install CS6 Design and Web Premium from a disk I get this message "We are unable to validate this serial number..." What is the reason for this?

    I purchased a disk copy of CS6 Design and Web Premium from a reputable seller last week and when I try to install it with the serial number I got it says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact Customer Support." What is the reason for this?
    Is the serial number invalid?

    Hi Ned,
    Thanks for the suggestion. I eventually got in touch with Adobe Technical Support and it turned out that my Adobe Application Manager was not the latest version. They downloaded the latest version and installed it and that seemed to solve the problem. I was able to install my CS6 Creative Suite and validate the serial number. All seems to be going well at the moment.

  • I got an iTunes card as a gift and when I enter the code to redeem it I get a message that says "the code you entered has not been properly activated. Please contact iTunes..." Please advice.

    I got an iTunes card as a gift and when I enter the code to redeem it I get a message that says "the code you entered has not been properly activated. Please contact iTunes..." Please advice.

    what did itunes say when you contacted them?

  • I have bought Lightroom 6 from Nanobyte Solutions. When I am setting it up on my Macbook Pro using the supplied CD I get asked for the serial no. which I then provided. I then receive the message "We are unable to validate this serial number for Adobe Lig

    Are all Adobe Products this difficult to install? I should just be able to insert my CD and have the product installed. What is wrong with Adobe, why are they so hard to contact, how are they still in business?

    Hi Glenn,
    Kindly try the steps mentioned in the link below see if you are able to use the serial number.
    https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    You can also try to install Lightroom 6 from the link below.
    Digital photography software | Download free Adobe Photoshop Lightroom CC trial
    To serialize Lightroom CC trial to activate as Lightroom 6:
    https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom -6.html
    Thanks,
    Atul Saini

  • HT1541 I purchased a$15 itunes gift card from Kroger and when I entered it  was told the number if not valid   Am I out of luck?

    I purchased a $15 itunes gift card from Kroger and when I entered the code it said it was not valid.  Am I out of luck or can anyone help?

    If this page doesn't help then you will need to try contacting iTunes support (you will need to give them the serial number and activation code from the card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • We are unable to validate this serial number / Lightroom 6

    While trying to install the recently purchased Lightroom 6 (for Mac) I get the following message: "We are unable to validate this serial number". What should I do?

    Please check your hosts file entries once
    For steps mention below link
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

  • Adobe application manager - download error. please contact customer support

    trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
    been having this issue for a couple months... want to clear it up befor the new cc releases
    so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
    restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
    tried to log in and got the following error (same error I have been getting for months)
    adobe application manager - download error. please contact customer support

    I renamed the OOBE folder to OOBE_old
    but I cannot find the opm.db file -
    I do not seem to have a library in my user h2oonstone folder...
    I did search the HD for the opm.db file - says nothing found

  • Creative cloud download error please contact customer support

    I have installed and uninstalled creative cloud app multiple times. Each time I get the same error. "download error Please contact customer support. I have checked to see that the aamdetect plugin is installed. I have restarted safari. I have read every help page I can find. I am using a new MACPRO and transferred files from my IMAC. HELP

    MrCFish please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

  • The serial number you entered has expired. This product cannot be licensed. Please contact Customer Support. Provide a serial number.

    I work for a University. We've purchased a few copies of Adobe Acrobat Pro XI boxed software. It's been working great all along. Now, it won't work at all. Error as follows:
    "The serial number you entered has expired.This product cannot be licensed. Please contact Customer Support. Provide a serial number."

    You need to do what it says... contact Adobe Customer Support. We can't help for two reasons (a) we are not Adobe staff (b) even if we were, we can't examine private serial numbers in a public forum.
    When you contact them, best to have all the paperwork from the original purchase in case there are difficulties with a supplier etc.

  • Want to try trial for Premiere Pro but for some reason the apps tab says "download error please contact customer support"

    Want to try trial for Premiere Pro but for some reason the apps tab says "download error please contact customer support"

    Kbubello for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • CC Tab says "Download error. Please contact customer support."

    When I started my laptop this morning CC had a red ! on its icon and the follwing message under Apps:
    "Download error. Please contact customer support."
    I've got 2 issues with this:
    I don't recall downloading any apps yesterday
    and the handy link does not send me to customer support, in fact I couldn't find any way to send a message to "customer support" and spent too much time looking. (maybe you guys could change the wording to something else--everybody has other things to do)
    The question is how do I make this message go away? I tried quitting and restarting CC
    FYI-yesterday I removed 3 adobe internet plug-ins because I prefer Safari the way it is.  CC worked fine with those removed before the restart so I'm guessing its unrelated at this point.

    http://status.creativecloud.com/ shows everything green, but when I go to https://creative.adobe.com/products/creative-cloud I get a
    The Creative Cloud Download Center is currently unavailable.
    We're working quickly to resolve the issue and we apologize for the delay. If you have the Creative Cloud app already installed on your machine, you can try using it to access new downloads and updates. Otherwise, please check back or see our status site for updates.
    Thanks for your patience!

  • Error... "Download error. Please contact customer support"...

    I'm trying to download Photoshop CC and Flash CC...
    It dosen't work...
    It's keeps saying "Download error. Please contact customer support." I re-installed this twice, but it didn't do anything. Can someone help me?
    My computer is ASUS Windows 8.

    Hi Troll,
    Please refer to the threads below where this issue has been addressed:
    1. Creative Cloud "Download Error" message
    2. Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

    I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

    Hi islandschool,
    Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
    Regards,
    Sarika

  • Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

    Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

    Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access.  You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors discovered to this discussion.
    For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

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