I have bought Lightroom 6 from Nanobyte Solutions. When I am setting it up on my Macbook Pro using the supplied CD I get asked for the serial no. which I then provided. I then receive the message "We are unable to validate this serial number for Adobe Lig
Are all Adobe Products this difficult to install? I should just be able to insert my CD and have the product installed. What is wrong with Adobe, why are they so hard to contact, how are they still in business?
Hi Glenn,
Kindly try the steps mentioned in the link below see if you are able to use the serial number.
https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
You can also try to install Lightroom 6 from the link below.
Digital photography software | Download free Adobe Photoshop Lightroom CC trial
To serialize Lightroom CC trial to activate as Lightroom 6:
https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom -6.html
Thanks,
Atul Saini
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I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac
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Thanks for the suggestion. I eventually got in touch with Adobe Technical Support and it turned out that my Adobe Application Manager was not the latest version. They downloaded the latest version and installed it and that seemed to solve the problem. I was able to install my CS6 Creative Suite and validate the serial number. All seems to be going well at the moment. -
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Hi islandschool,
Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Regards,
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I have a Mac. I purchased a adobe photoshop elements 12 program in a Sam's Club Store. When I tried to install it the program said We are unable to validate this serial number for adobe photoshop elements 12. Please I need your help as soon as possible to resolve this issue and then, use my purchased product.
then you are using the wrong number or there's a connection issue. your serial number is 6 groups of 4 numbers.
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"We are unable to validate this serial number..."
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When you purchased it from Amazon, did you purchase it from Amazon or through a reseller selling the software through Amazon. If you purchased it from a reseller, than you may have purchased pirated goods. Contact Amazon, they will refund your money then purchase the product through the Adobe store so you can be sure you are getting non-pirated goods.
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Windows 7 Pro (64 bit)
I have installed CS6 in trial mode and entered the license number.
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I bought the CS6 Design Standard student and teacher edition over amazon. I activated the product on my adobe account and got a serial number. But when I install the package and enter the serial number I a message saying "We are unable to validate this serial number for Creative Suit 6 Design Standard. Please contact Customer Support."
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We are unable to validate this serial number for <product name>. Please contact Customer Support
Can I get my program validated?Error "The serial number is not valid for this product" | Creative Suite
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how can i run the adobe acrobat?
Contact Adobe Customer Care - click on the Still need help? button to chat or talk with an agent (phone support is only available Mon-Fri during US daytime).
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I need your prompt response and help. Thanks.
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Thomas Cannon Jr. -
I received my serial number online and went through the installation process. After it was successfully installed I wend to open Adobe Acrobat Pro XI and followed the prompt to enter my serial number and then received this error message "We are unable to validate this serial number for Adobe Acrobat Pro XI. Please Contact Customer Support."
I've read several FAQ and troubleshooting discussions but none have touched specifically on this.
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Does anyone know what exactly is wrong or what I can do to resolve the issue?Contact Adobe Customer Care - click on the Still need help? button to chat or talk with an agent (phone support is only available Mon-Fri during US daytime).
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