International roaming

Which telco did you prefer to use to make or recieve call while abroad using your Blackberry?
Digi/Celcom/Maxis or any other mobile operator?
Can you guys share the cheapest rate and roaming experience? TQ!
Is data roam or communication is important for you? or is it both?

Ridgebacks --
My SO and I have been AT&T/Cingular wireless customers for years. We travel out of country; destinations are generally Mexico, Canada and frequently China. We have experience with AT&T international roaming and Edge data international roaming plans. (We have an AT&T wireless card with data plan for our laptops for emergencies.)
SO has a Blackberry, which he relied on completely during a recent trip in China, when he spilled a Coke on his laptop inflight. The BB bundled data plan is more expensive than the iPhone plan, but it incorporates receipt of messages almost anywhere in the world. However, SO seldom uses his BB as a phone in China/Hong Kong, because AT&T roaming charges (phone) are high. He has a dedicated cell phone with a Hong Kong #.
As well, the wireless card is used out of country only in emergencies. Edge roaming rates do apply and are incredibly high, even in Mexico.
I doubt that AT&T will deviate very much from their historic billing policies for the iPhone. I have seen on some message boards that AT&T is offering an international data plan for use with the iPhone, but that one must purchase it for at least a year. There is no "purchase as needed monthly" option. I don't know what the rate is for that plan.
My suggestion, if you don't want to use airplane mode, is to turn your email accounts "off" under settings. That way, phone is functional, but the network won't download email. That's what I'll probably do next time I'm ooc.

Similar Messages

  • Using Whatsapp  to call incurred international roaming charges

    Please permit me to introduce myself
    Account Number: [removed]
    Executive summary:
    I used an Iphone App called Whatsapp that allows users to exchange online messages and even calling. I used that app to make an app to app call to a friend in India.
    And I was shocked to see that Verizon has billed all the talk time to international roaming and the bill is a HUGE amount close to $775
    Issue in detail
    Total minutes talked - 296
    Billed - $775+ (at international roaming rate $2.30/minute)
    Please consider the following facts
    -I used Whatsapp to talk to Iphone app to app call
    -I had called same Whatsapp number in india
    -A few times all happened with in a month/same billing cycle
    -First time it happened in my history with Verizon
    -I don't have  international plan so I did not know my cell phone can make international calls through Verizon (Have never made one via cell phone/verizon)
    -I have no way of knowing that this is being charged to my account until I see the bill (I saw and reported this within a week of the ebill date)
    -The app clearly says this //Using WhatsApp while your phone is connected to Wi-Fi should not incur charges from your carrier. Please note that some Wi-Fi networks may have charges or usage fees.//
    http://www.whatsapp.com/faq/en/iphone/20970433
    Please consider the following as a LOYAL verizon customer
    - 15 year LOYAL verizon mobile customer (customer since 2000 since I landed in the US)
    - Never left Verizon , not even once
    - Always paid my bill on time (automatic payments)
    - Have converted MANY customers from other carriers to Verizon
    In this background I would humbly request you to put yourself in my shoes and see this issue as a mistake/software glitch which I had no way of knowing until I see the bill.
    I request you to do the needful to see it as what it is , a mistake , that was not done by me but a software of which I have no knowledge of.
    Being a long standing LOYAL Verizon customer , I beseech you to do the right thing and reverse all the charges related this incident.
    Following is the log of my efforts to work with Verizon customer support
    Dates called April 5th 1 hr
    April 6 - 4 hrs
    Ian did the right thing
    He converted the calls to regular international long distance from 2.39/min to 29 cents a minute , convenience plan.
    I agreed and he said its waiting on supervisor's approval which is 24 hrs.
    I called again April 7 I was told it might take 48 to 42 hrs
    I called again on April 10 and I was told the supervisor did not approve.
    I spoke to many and finally reached Ms.Brooke  who introduced herself as the top most supervisor in the building (Employee [removed],Kentucky call center)
    Personal information removed as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

    Hi JJKAY,
    The EXACT same thing took place for my wife. She used the WhatsApp to make calls and it ended up going to a number in Turkey. Verizon sent NO Alerts at all that this would be International charge OUTSIDE of our International calling plan.
    My wife made calls using the SAME app to Mexico and it went through without charges.
    We have also been customer for numerous years.
    I called Verizon to see how this occurred and got the technical folks, who first told me as they told you, they could change to the Global plan and then pay a reduced $/min. However, then the supervisor stepped in and would not approve.
    Verizon seems to think they have no responsibility to send ALERTS or allow for ALERTS when it goes well beyond the ordinary.
    Did you get Verizon to provide a credit as a customer?
    I would like to know, as I am about to switch and then make this a case of Verizon and show how much they care about customer retention. Thanks in advance.

  • Skype call to international roaming mobile

    I am using Skype credit to call 61 Australian mobile phone currently in London. Does this incur an international roaming fee for the mobile, or is the cost completely with the Skype credit? The mobile is with Telstra.

    Hello,
    If you use a cellphone to make calls which originate outside the country in which the cellphone is registered your carrier will likely charge roaming fees (in some cases these can be substantial). Check with your carrier.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Using Facetime internationally without international roaming fee?

    I'd like to use Facetime internationally between two U.S. (AT&T) registered iPhones, but don't want to pay international roaming fees to make the initial contact call. Possible? Is there some way to establish a Facetime connection using Wi-Fi only?

    Hi...
    It's all done via IP (TCP and UDP) layer.
    I think it's done this way when you try to make a FaceTime call to one of your contacts:
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    3) Query Apple service for IP address associated with phone number selected in step 1)
    4) If found, tries to make the FaceTime call between these two endpoints
    Very roughly explained.. I didn't trace the whole process into much detail.
    So answer for you is, you should not pay a cent(penny or whatewer) for FaceTime call.
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  • Setting up and using International Roaming

    Setting up and using International Roaming

    Re: Setting up and using International Roaming
    I have paid for international travel pack but it is not working. My phone will only go into SOS mode. It is a telstra problem. Not phone problem. The apple shop has narrowed it down to this as.

  • IPhone 4S international roaming not working

    I have an iPhone 4s. Verizon tell me it's enabled for international roaming. I dial *228 before traveling, but I get "no service" in Brazil & the UK. It works fine in India. Any suggestions? I'd contact Verizon again, but every time I try all agents are busy on both chat & phone.

    Hi JimG-NH!
    I apologize for the inconvenience! Please contact our Global Support Team:http://vz.to/1AaatxK .
    Thanks,
    AyaniB_VZWSupport
    Follow us on Twitter @Support

  • Activating Japan Sim Free Iphone While on International Roaming

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    2. Is phone activation while on international roaming recommended or will I need to wait until I get back home so I use the local signal?
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    I am in the same situation so i asked a friend from japan (also Filipino) and she said that only the Apple store online sells SIM free/openline iPhones. Apple store only provide Japan locked iPhones (daw)

  • Iphone international roaming

    I have the original iphone and have used it extensively internationally since Dec. 07. It has worked fine everywhere I have been: Europe, Middle East, North Africa. Until last week when I upgraded to 2.0 software. I was in the US when I upgraded and everything seemed fine. I arrived in Bahrain on July 22 and have been unable to connect to a carrier. In settings, it searches for and finds carriers. But when I try to select any of them, I get a message: "Your selected cellular network is no longer available. You can choose a different network in settings." But, of course, you cannot. You get the same message for which ever carrier you choose. If I leave it in automatic, it does not search for or connect to any carrier. I have since been to 2 other countries where I previously had no problems, but I get the same result. My iphone is useless. ATT does not have a clue. Is this problem related to the software upgrade? I have restored the original several times to no avail. Is there any way to go back to the old software?

    ATT - if you use iPhone in the US - is an arrogant and ugly company. They did not let me activate the international roaming. Security issues, your phone is less than 3 months old - they say. They gave me all sorts of 800 numbers to go around it but none of their employees were authorized (or competent at all). I forgot the problem (which should not be even an issue) and went to Paris where I noticed that phone did not work. I called them from my latop via Skype but ran into a wall again because my phone is (still) less then 3 months old.
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  • No service (international roaming) after updating to 2.0.1

    I'm in Brazil. Phone was working fine earlier today before the update. Now, immediately after the update to 2.0.1, I cannot find an international roaming carrier here in Sao Paulo, Brazil. Searches unsuccessfully then retires to 'No Service'. Please help me! My wife is back home pregnant and I need to keep in touch until I fly back Thursday! She might think I was kidnapped!

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  • How to avoid international roaming iphone

    Hey everyone,
    So I travelled to Colombia recently and in general, had my phone either turned off, or on airplane mode the entire trip. I only used it for one five minute phone call and to listen to music for about five hours accumulated. I was there for about 8 days.
    I was told to put the phone on airplane mode, so as to avoid any roaming charges, as my fellow travel companions (who all also owned iPhones), said "that way nothing comes through. No wi-fi, messages, nothing".
    So, yes, went with that advice.
    Get home, BAM! $255 phone bill.
    Now, I was obviously expecting a larger bill than normal, but I have all together $130 in roaming charges. How the eff did this happen?
    Excuse me if I'm just a dummy, but I have never owned an iPhone before and this was my first time outside of North America.
    I am going to Uruguay next week and obviously, don't want the same to happen.
    Any advice on how to avoid this again?
    Thanks in advance everyone!

    That's not surprising. AT&T's roaming charges are $2.89 per minute, and data is $19.95 per megabyte. Text messages are $0.50 each. If you turned on the cellular without turning off cellular data, then data could have been exchanged while you were using the phone to make a call. It should be itemized on your phone bill to see where the money went. They charge a flat fee for international roaming too.
    You don't need to use "airplane mode" however, to prevent the charges. "Airplane mode" disables the radios in the phone from operating entirely. However, you only get charged to for using cellular voice and data. You'll not be charged for using WiFi (at a cafe or hotel, for instance).
    The phone's settings section gives you some control over this. See Settings > General > Network and note the "Cellular Data" and "Data Roaming" options. Those should be set to "Off" when you travel. If these aren't off, whenever you are out of "Airplane mode" the phone will receive notifications, look for e-mail, or whatever else you have configured that uses data semi-automatically. Because it's SO expensive (3333% what AT&T charges for domestic data), you don't want ANY data charges.
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  • Misrepresentation of International Roaming Capabilities of GoPhone. Intentional?

    I filed the following fraud complaint today with the US Federal Trade Commission. (Text appears below my email signature.)
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    It’s hard to know for sure, but given that six months have passed since my initial purchase, it appears that AT&T is INTENTIONALLY misleading customers regarding the roaming capabilities of the GoPhone. It’s likely, if not certain, that you do provide the correct information elsewhere on your web site; however, you effectively hide this from the consumer. Unless they spend lots of time scouring your web site (which is not a reasonable expectation), or unless they know EXACTLY what questions to ask, they would not discover the GoPhone’s limitations prior to purchase.   (By the way:  Various references made on the web site referring to Canada and Mexico do not make sense unless and until you understand that these are the ONLY two countries where International Roaming applies.   Then, it all becomes clear...  but why would I even think that?    
    I have also discovered another consumer practice of yours which I consider to be deceptive. This one is not as serious, but it’s annoying nevertheless, and I hate to be made to feel like a fool: When I discovered 4 or so months ago that my MotoG GoPhone was locked, I applied online for an “unlock code”, and was turned down… learning only then that there was a six-month waiting period. I then contacted AT&T and spoke to a live representative to explain that I NEEDED the phone to be unlocked immediately. She took my information and cheerfully and confidently told me that I would be sent the requested “unlock information” within a few days. A few days later, what I actually received was another rejection, telling me that the phone had not yet been in use for six months. I thought there must have been some misunderstanding, as she seemed so confident I would be sent the unlock code…. so I (insanely) repeated the process, with the same EXACT outcome. (Same cheery, positive response with all the gratuitous “politeness”, followed by a rejection).
    Today, I went through the same exact request with a live agent, just to see what would happen, and she cheerily and confidently told me I would be sent my unlock code within a few days. There were no “Maybes”; no caveats. I don’t yet know for sure the results of today’s test, but frankly, I am expecting the same rejection…. because although it’s now been 6 months since I’ve owned the phone, I happen to have spent 6 weeks in Saudi Arabia, where the phone was useless to me. Thus, of the 6 months, it’s been in use with AT&T for only 4-1/2.
    I believe (although I cannot prove) that the live agent KNEW in advance that my application would be rejected, but rather than telling me that (and having to deal with potentially unpleasant consequences), she deceptively led me to believe my application would be accepted.
    I find this sort of consumer deception shameful. I have wasted HOURS of my valuable time trying to get truthful, accurate information from AT&T, and in the end, I had a phone that COULD NOT BE USED for the purpose for which I purchased it. What’s more, my strong feeling that AT&T should be held accountable for this deception led me to waste another 2 hours today filing a complaint with the FTC.
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    And you might also want to consider the effect of these sorts of shenanigans on customer loyalty. Let me give you a little hint: It’s not good. Please do not provide links to the correct information, as if this were a mistake on MY part. I did my best, and unfortunately, so did you.    
    Sincerely Yours, TRANSCRIPT OF AT&T Chat.  [Note: I replaced the Agent's name with "AT&T", because I do not feel it's their fault, and would not want them to be implicated.  Many times in such matters, it's the person low on the totem pole who gets the blame.  This strikes me as a "marketing strategy", which is done all the time in sales. ]   AT&T: Welcome to AT&T Chat. While we connect you to an agent, please share how we can help you today? Me: I have a question regarding Motorola Moto G GoPhone.... It says that it is Quad GSM bands "World Phone". I travel internationally, and want to be sure if I buy this phone, I can use it internationally. AT&T: Hello, this is _______ with AT&T! I'll be happy to help you today. May I ask who I have the pleasure of chatting with? Me: My name is Jeffrey L AT&T: Jeffrey you will be able to use this device international Me: That's good. Can you explain to me how this would be done? AT&T: Let me get that information for you. Would you mind holding a moment as I do that? Me: I will wait. AT&T: It's a world phone which means anywhere in the world you will be able to use. You will need a international plan Me: How do I get an international plan? AT&T: Will this be for a GoPhone Account or a regular account? Me: Well... This is GoPhone we are discussing... so I suppose it would be a GoPhone account. I don't have a regular account. In any case, it would be for this specific MotoG phone.] AT&T: To see all of the GoPhone international options, please Click Here. AT&T: To get started, please click on the device of your choice and then click “Add to Cart”. I will guide you through the checkout process and will be here to answer any questions you may have. Me: No... I think that's enough information for right now. I will make the purchase later. Thank you, though. AT&T: You are Welcome! Have a Great Day! AT&T: Thank you for visiting ATT.com today. Thank you for chatting with us today.  The agent has left this conversation. For further questions, please click the chat button located on the right side of the screen.

    My conscience is clear. My inquiries were made in good faith. I simply was not given full and complete information. Both the phone itself, as advertised for sale by AT&T, as well as the Go Phone service itself, promise the ability to use the phone internationally. If you think the fact that the phone works in Canada and Mexico satisfies this nuanced wording, that's just lame. The international dialing code for Canada is +1, for crying out loud.... same as the USA.
    I couldn't use the phone with another SIM, because it was locked,... Which it does not say, unless you go to the page for how to unlock the phone, which you'd never even know to do until you discover that it's locked. (DearCustomer, Ha-ha! Gotcha! --Fondly, Your Friends at AT&T).
    And what you said is simply FALSE! The page the Chat Agent referred me to led me to a description of international roaming for non-Go Phones, where it shows all the countries in the world where AT&T provides their overpriced roaming services. But you can't subscribe to these services with the Go Phone, which it does NOT say. This was NEVER made clear. (DearCustomer, Ha-ha! Gotcha again!).
    I appreciate when you get a brand new phone for free, or at substantially reduced price when signing a contract, this justifies the phone being locked. This is not the case for the Motorola Moto G. I could have bought an unlocked version cheaper at other sources. I ordered it from AT&T just for convenience, never suspecting it was locked.
    I approached this transaction in good faith, believing I was getting the information I needed, and believing I could use the phone internationally. The Go Phone and service may make a lot of sense for domestic customers, but touting it as providing international roaming is deceptive. I find it a bit difficult to believe you are defending this practice by blaming and attacking the victim (that is to say, me!).
    Well... Live and learn. In this case it was a costly lesson for me.

  • My international roaming has not activated. PLease help urgently

    I activated international roaming before I left the UK and received a text message to confirm. I have landed in South AFrica and cannot connect to a network

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