KNOWLEDGE TRANSFER

Hi,
what is the functionality of 'KNOWLEDGE TRANSFER' in SAP

Dear sridhar
KT or Knowledge transfer is Like when u r replaced by someone or when u r moved to some other project in that case some other functional consultant is coming in place of you.
So whatever work u have done.It has to be explained to him ,that means u r transfering your knowledge to him so that he can understand what customization and the business process that has been understood by you.And can take over ur charge.
Regds
shailesh

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J2EE Applications Knowledge Transfer

As a result of a rebid, the Company A for which I am working recently won a contract that had been administered by the Company B for the past 7 years.
To fully possess the application that was built by the Company B, I am preparing a list of questions (see below) to facilitate the transfer. Because my skills in the field are not quite up to the task, I am inviting comments and suggestions to ensure a smooth knowledge tranfer.
Particularly, I have no prior experience in the areas of building an application to Dev, Sat, and Prod and releasing an application, what should I ask in order to possess the knowledge in building and releasing an application?
Here is the list compiled by me:
1. Provide software application development documents; e.g. uses cases, sequence diagrams, class diagrams, and etc. If the aforementioned documents are unavailable, what are the document standards followed? And please provide those documents.
2. Provide the User's Manual for the software application developed
3. Provide access to software application code version control repository
4. List the application development environment
     What is the operating system used? Is it the Windows (which version)? Or UNIX (which version)? Or both? Or others?
     What is/are the application server(s) and their respective version(s) used for software development? WebSphere (which version)? Or WebLogic (which version)? Or Jboss (which version)? Or some other server(s)?
     What is the portal server used (which version)?
     What is the IDE and its version used for software development? The Eclipse? The NetBeans? Or some other IDE?
     What is used for version control? CVS? Or SVN? Or something else?
5. Provide application production server configurations for code development and deployment
Examples:
     Services configuration; such as data source, connection pool, transaction services, messaging services, cache services, authentication services, etc.
6. List the application development languages used and their respective versions
     Examples: HTML and XML and their derivatives? XSL and its derivatives? Java? C#? AJAX? JavaScripts? Sevlets? JSP? JavaBean? EJB? Perl? VBScript? and etc.
     Is the application web based? Or it is also a wireless application that uses WML or some other technologies to render data onto hand held devices
     Is the Web Services technologies; SOAP, WSDL, UDDL, and etc., used in developing the application?
7. List all the code development tools and their versions used for the application code development
8. List all the frameworks and their versions used for the application code development
     Examples: Struts, Spring, Hibernate, and etc.
9. Provide the original Java code of all the customized JAR files used in the application
10. List all the third party products used for the application development
11. List all the utility functionalities provided by the application and the technologies used to implement those functionalities
Examples:
     Does the application generate printouts? What are the format of those printouts? PDF? MS Excel? MS Word? And/or others?
     Does the application use single sign-on?
     What are the technologies used to impose application security (e.g. authentication and authorization)?
     Does the application provide e-mail functionality? Is JavaMail used to implement the e-mail functionality?
     Does the application generate reports? What technologies are used? JReport? Crystal Report? Or some other technologies?
12. Provide ANT/Maven scripts that are used to build and deploy and application
13. Provide the schema and DDL of the database tables used for the application development
14. Provide the code for all the stored procedures used for the application development
15. List the data persistence and retrieval languages used for the application development
     Examples: SQL? Or PL/SQL? Or others?
16. List all the business rules implemented in the application
17. Document the business rules engines used to implement the business rules in the application
18. Provide all the images and watermarks used in the application
19. List all the code testing tools used for unit test, integration test, and module test of the application
Examples: Junit, Easy Mock, etc.
Thank you very much.

Dear Lakshmi Nese,
Knowledge transfer means making you at par with your project mates in terms of knowledge. This is generally done for long term support projects. When you join a project which is running say for quite sometime, to induct you in the project Knowledge Transfer (KT) is given.
For upgradation part, knowlege transfer is very important. It will help you to find out what is in the existing system and help you to resolve the objects after the upgradation is over.
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh
P.S. you can send me a mail at my mail id [email protected] for any specific details

Ramp Up Knowledge Transfer Training for EHP 4 Student Lifecycle Management

Dear Forum Members,
SAP's IBU for Higher Education offers a Ramp Up Knowledge Transfer Training for EHP 4 Student Lifecycle Management from March 16-18 in Walldorf, Germany. There are still open seats available. If anyone of you is interested in joining this event please check have a look at the recent blog published on this topic. There you find the link to the registration list.
Also we are currently evaluating the plan to offer the same training in India, Bangalore, at the end of April. Before we go ahead it would be helpful for us to know if there are consultants in this forum who would be interested in attending this training. It is currently scheduled as a 3-day workshop at SAP Bangalore in which the new features and functions of the latest release EHP 4 will be introduced and where participants get the opportunity to work in the RKT system.
If you would be interested in the RKT training offering in Bangalore please let us know via this forum thread.
Thanks,
Tina

Hello everyone,
thanks for your feedback in the last couple of days. It has been helpful in the decision making process.
We are now planning to offer this training at the following date and location:
Timeframe: Monday, April 20 until Wednesday, April 22
Location: SAP India, Bangalore
Please reserve these dates.
We will provide registration details and the agenda for this training offering after next week.
Looking forward to seeing you there!
Best regards,
Tina

Knowledge Transfer Preparation Questions

Hi Friends
I have recently joined as a BW Analyst and will be attending another work location for Knowledge Transfer about the current system from one of the BW Consultant.
I would appreciate your views regarding important questions I need to ask during this session and also what preparation I need to make in advance so that I dont miss out anything.
Your valuable answers will be rewarded.
Many Thanks and Regards

HI P B,
For the KT perspective, following points are important.
1. Take a copy of all the documentation done at onsite...design docs, Func. Specs, Tech Specs
2. Have a list of all the object developed
3. You should be having all the business rule, if any, on your finger tips
4. Understand all the coding involved
5. Naming convention should be clarify.
6. Overall, you should have a bird's eye view of the project understanding.
hope its helpful
regards
vadlamudi

Knowledge transfer took place between you and clint ?

Hi friends this is shyam, can you tell me if you are working in off-shore, how the knowledge transfer took place between you and clint ?
regards
shaym

Hi shaym,
Why don't you use the net meeting?
Regards,
Smile

Knowledge Transfer / transition plan template

Hi all I need to transition off a project and need to come up with a knowledge transfer / transition plan. Does anyone have any that you have used on SAP projects in the past. When I google, I get very generic type of plans that are not IT/SAP specific.
If you do have one would appreicate it you could provide a copy.
Email is [email protected]

Hello everyone,
thanks for your feedback in the last couple of days. It has been helpful in the decision making process.
We are now planning to offer this training at the following date and location:
Timeframe: Monday, April 20 until Wednesday, April 22
Location: SAP India, Bangalore
Please reserve these dates.
We will provide registration details and the agenda for this training offering after next week.
Looking forward to seeing you there!
Best regards,
Tina

Ramp-Up Knowledge Transfer (RKT) material

Folks,
Needed help!
Does anyone has GTS Ramp-Up Knowledge-Transfer material or any link for the same ?
It is the one which SAP releases prior to the launch of a new version.
I can see few in the sap market place, but unable to view the same.
Any help will be greatly appreciated.
Cheers,
VK

Hi Vineet,
It depends on what knowledge you require.
The latest e-learning on the newest release 10.1 is available to purchase from the training and certification shop:
OGT101 - OKP SAP Global Trade Services 10.1 | SAP Training and Certification Shop
Please revert back with the links to the material you can see in the market place and I will be able to tell you why you are unable to see them.
If possible I will provide you with the steps to gaining access to this material.
Best Regards,
Eoin

CRM 5.0 Knowledge transfer doc

Hey,
I am looking for a doc on knowledge transfer for CRM Solution to Basis guys . .
I would appreciate if anyone could help me with this . .
Regards
Vijay

Unfortunately, our limited exerpience makes it tough to know if the issue is with the CTI integrator or CRM. We have a different integrator AMC with Cisco very few issues. The CTI integrator should have logs where they can view the data passing thru their tool. In CRM t-code CRM_ICI_TRACE can be used to used to see the CRM user data. if the user has a PID with CRM_ICI_TRACELEVEL = XXX then more detail level is provided.
We have not experienced the issues you have described. Every blue moon we get a user gets in catch 22 where they can't hang up or end (hang up says not in a call, end says to end the phone call 1st)

Knowledge transfer on BW3.5 and ECC5.0

Hello, I am new to SAP BI and to this communtity, I have been hired to do knowledge transfer and training in BW3.5 and ECC5.0, could somebody please send me information on how this works. How much of BI knowledge should I have to handle this position.Thank you in advance.
Sammy
Edited by: Sammy Adam on Jun 7, 2008 7:35 PM

Hi,
please use the search before posting --> search the forums, the internet, sap help.... You will find the information you want. Questions like yours are too general and so against the rules. Additionally they will motivate others to post tons of links which is also against the rules. Feel free to ask in case you have a specific question.
Happy posting with following the rules.
Siggi

Step by step approach for the best knowledge transfer

Hi Guys,
I am looking for the step by step approach for the best knowledge transfer of SAP different modules. Can any one help me for the same??
Thanks in stack

Hello,
I'm currently working in a very big project, and there, it's organized like that:
Some time before GoLive, the teams were mixed (project team were mainly external consultants), and for every external consultant, an internal ressource was assigned to take over the tasks. Then, there's a time of parallel work, but automatically, the internal ressources take over more and more of the tasks, and finally, one by one, the external consultants are "phased out".
We defined, what documents had to be delivered for hand over - ppts describing the general issues, a system management manual describing the administrative steps and so on.
And: to check the performance of the hand-over of the tasks, there were weekly or biweekly meetings with the external ressource and the internal counterpart, where the status of the task handover was analysed.
kind regards,
Carl

Knowledge Transfer Template for Oracle database

Hi,
We are on the begining of a database project. For that we need to collect all types oracle database informations(Server,databases, backup etc....) from the client. Any template available for this purpose. Please help..
Thanks
Shiju

Hi,
I also worked on the Banking Domain for nearly one and half year.
I suggest follow these thinsgs :-
1 - First you need to know how the front end Domain is working.
2 - Learn and See when some specific transaction had done at Front end side
of Application how the records are effected in the back end side..
Check The relavant Code in the Back end . Business Logic.
3 - Follow this process.. by the time you can able learn how the domain
is working and its relavant tabels, procedures and packages etc.,
4 - there will some remaing things like reports...which are depending on the
tables.
that's it..
Thanks
Pavan Kumar N

In production Support , how i can acquire the knowledge

hi
please anybody can suggest me, in my project now documentation is going on, and coaching( they will coach us for few days which type of tickets will be there...) will be there in couple of days which is provided by client people, here i want to know which type of questions we can pose b'z before i never work on support , how i can acquire more knowledge from them
regards
Shah

Hi, I am in a different situation where we will be taking over support for over 15 functional modules (ie. CCS, BW, PM, FI/CO, MM, XI, etc.) and we need to pose numerous questions for the transition process (more or less knowledge transfer from our client to us). Right now I have several questions, but need some more so that I am not missing anything. Here are some of the questions I have currently:
1) Provide all SAP Functional Modules
2) Provide SAP interfaces
3) Provide desktop, web & application servers
4) How is performance monitored
5) Is there 3rd party scheduling tools
6) Provide list of databases used
7) Provide SAP system landscape, how many environments, source systems, how everything is connected
8) What is the SAP release and the current support packs applied
9) Provide your Transport Strategy
10) How is data loaded, how often, for which areas of SAP and how is it validated after load is completed?
11) How many users?
12) Hours of support operation?
13) Impact to business as a result of failure
14) What are the security and roles for each SAP module
15) What is security requirements to provide access to SAP
16) What is the backup, recovery & archive schedule and strategy
17) Is there any Q&Adb available, if so where is it located?
18) Additional Documentation: Technical Specs, Functional Specs, Business Requirements/Blueprint, DB structure tables, BPP's, Config docs, Landscape configuration
19) Are there any user exits or ABAP modifcations?
20) What is the comfortability of the users on each module? How much training did they recieve? Where are the training docs located?
21) Are there BPP's? How detailed? Where are they located?
22) Are there Config. Docs? How detailed? Where are they located?
23) Are there Technical & Functional Specs? How detailed? Where are they located?
24) Does your users have access to BPP's and who owns them? How are they updated?

Knowledge about the support project

Dear All,
When we are taking up the support project, could any one help me what are the knowledge i should have about the client before take the project?
Thanks in advance
With Regards,
S.Balachander

Dear S.Balachander,
It depends on various factors:
1. Your role in the project.
2. Has any of other resources of your company currently working or the project is new to your company.
3. What are all the modules/Technologies that you would be supporting. etc...
Get knowledge transfer from existing resources, if there are any.
Go through their Business Process.
Get familiar with the tool that they are using for handling Tickets.
Go through Service Level Agreement. (Time frames for different type of tickets)
Legacy system's if they are using any.
Custom programs/layouts/interfaces/tables etc.
Regards,
Naveen.

How do you pass knowledge ?

Dear Gurus,
When rolling off, a developer may be asked to hand over knowledge of codes developed to the next person.
Is there no way to hide knowledge during such a process given that codes can be read by any developer?
I like to know how to handover without actually handing over knowlege as much as possible.
Pls share with me this skill.
Thanks,
t.d

> Your employer has paid you for that knowledge. So if
> they ask you to pass it on to the next person, that
> is what you must do.
I agree totally. When we roll-off of a project and have "knowledge transfer", we go through a review process for each program. The developer meets with the client team lead and client developer. We do a code review and go over the functional and technical specification documents.
Some client contracts carry legal requirements. I have seen development objects listed as "type 1", "type 2", or "type 3". In some cases, the code is owned by the client and you cannot legally re-use it at any other site. Other cases declare the source code as "shared". You can re-use it at a new project. The third case may declare it is owned by the consulting firm or implementation partner. The client cannot share it with outside sources.

Step by Step process in Knowledge Trasnfer

Hi Guys,
I am looking for the step by step approach for the best knowledge transfer of SAP different modules. Can any one help me for the same??
Thanks in stack

Hello,
I'm currently working in a very big project, and there, it's organized like that:
Some time before GoLive, the teams were mixed (project team were mainly external consultants), and for every external consultant, an internal ressource was assigned to take over the tasks. Then, there's a time of parallel work, but automatically, the internal ressources take over more and more of the tasks, and finally, one by one, the external consultants are "phased out".
We defined, what documents had to be delivered for hand over - ppts describing the general issues, a system management manual describing the administrative steps and so on.
And: to check the performance of the hand-over of the tasks, there were weekly or biweekly meetings with the external ressource and the internal counterpart, where the status of the task handover was analysed.
kind regards,
Carl

KNOWLEDGE TRANSFER

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