Mailbox quota and Blackberry issue

Hello all,
I am not sure if this is the appropriate place to post this but I think it's either Post office or SOAP issue.
I have a Blackberry User that ran out of space 1 week ago and cleaned up her mailbox. She is able to send emails out of her mailbox fine but not from the Blackberry device. Error is Send Failed and the Messaging Agent logs claim that SOAP returned response "Attempt to add/modify past disk space limit".
Why is GroupWise reporting this to Blackberry via SOAP when she has space? I ran all repairs and update user total on account using local GWCheck. I thought that maybe given a day the servers would recheck and be ok in the morning, but she still can't send.
Yesterday she had 2.7 gbs used and 3gb quota. I uped the quota to 4gbs and ran the repairs. But for some reason SOAP is still sending out this response.
My thoughts are maybe "Enable Caching" being enabled on Post Office is causing some update issue? Or I need to restart the Post Office? To clear something up that old SOAP is finding for the user. Any thoughts?

I read the documentation for "Delete Event Configuration".
It sounds like I would do this as a cleanup if removing a user. So I would have to setup the user again on the Blackberry Server. Unfortunately, the User is on vacation and trying to send emails and would like it fixed.
I also have a few more users I can try somethings with. But I would rather restart the PO or restart services on BES to fix issue. Users want everything fixed remotely without bringing their devices back.
Please let me know if my understanding is correct and if there are any other ideas. Thank you.
Originally Posted by isoni
I did remove the Blackberry user, then deleted Events from HTTP poa webpage. So to "whack" the SOAP connection, to I "Delete Event Configuation"?
Thanks for your feedback. Sounds promising...

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  • Best Practices for Setting up MailBox Quotas in Unity Connection.

    Hi all,
    I've just completed migrating from Unity 4.0.5 to Unity Connection 8.0.2c and all seems to be working well at the moment. I am looking into setting up quotas for subscriber mailboxes and I would like to find out what are the rules of thumb when assigning disc space to user mailboxes ? and How much disc space does it take for a one minute message ?
    Thanks in advance for any inputs/suggestions !!!
    D.

    D. Tran,
    Here are some things to consider:
    –Mailbox Quotas
    •Specifies a mailbox size in MB for Warning, Send, and Send/Receive Quotas on mailboxes
    •Can be applied system-wide and customized on a per-user basis (maximum mailbox size is 2GB)
    •Default Warning Quota = 12 MB (25 min of recording with G711)
    •Default Send Quota = 13 MB (27 min of recording with G711)
    •Default Send/Receive Quota = 14 MB (29 min of recording with G711)
    When you use G711, the space requirements for a message are:
    •480Kb/min when using G.711
    –Message Aging Policy
    •If enabled, it applies system-wide but can be disabled on a per-user basis.
    •If disabled, no message aging policies are applied and cannot be enabled on a per-user basis.
    Should you need to be more aggressive in your Message Aging Policy, you can optionally choose to move saved messages to the Deleted Items folder within a specified timeframe.  This is disabled by default.
    I typically recommend giving users access to the deleted items (it allows them to access deleted messages for a period of time after they delete them). This is set in the Class of Service here:
    –Class of Service > Message Options > Uncheck “Delete Messages Without Saving to Deleted Items Folder”
    Hope this helps.
    Hailey
    Please rate helpful posts!

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