MI sync error

Hi,
I have this error during sync. No data downloaded and no dump is generated in the synchronization.
Please help. Points will be given. Thanks.
20080314 09:16:54:546] I [MI/API/Logging ] ***** LOG / TRACE SWITCHED ON
[20080314 09:16:54:546] I [MI/API/Logging ] ***** Mobile Infrastructure Version: MI 25 SP 21 Patch 00 Build 200709192032
[20080314 09:16:54:546] I [MI/API/Logging ] ***** Current Timezone: Singapore
[20080314 09:16:54:546] I [MI/API/Logging ] ***** Current Trace Level: 50
[20080314 09:17:02:031] E [MI/Smartsync ] Applications message reply observer com.sap.mbs.msr.sync.SyncInboxObserver@1786286 for Message Reply "SYNC_END" has thrown an Exception: null
java.lang.NullPointerException
at com.sap.mbs.msr.customer.bo.impl.CustomerManagerImpl.clearCache(Unknown Source)
at com.sap.mbs.msr.application.impl.MSRAppUtil.clearApplicationCache(Unknown Source)
at com.sap.mbs.msr.sync.SyncInboxObserver.messageReplyReceived(Unknown Source)
at com.sap.ip.me.smartsync.syncOut.SyncOutRuntimeImpl.processSyncDoneActivities(SyncOutRuntimeImpl.java:555)
at com.sap.ip.me.smartsync.core.SmartSyncRuntimeImpl.actionPerformed(SmartSyncRuntimeImpl.java:468)
at com.sap.ip.me.smartsync.core.SmartSyncRuntimeManager.actionPerformed(SmartSyncRuntimeManager.java:288)
at com.sap.ip.me.smartsync.core.SyncAdapter.actionPerformed(SyncAdapter.java:64)
at com.sap.ip.me.sync.SyncEventRegistryImpl.fireSyncEventNotifierMethod(SyncEventRegistryImpl.java:317)
at com.sap.ip.me.sync.SyncManagerImpl.raiseSyncEvent(SyncManagerImpl.java:1295)
at com.sap.ip.me.sync.SyncManagerImpl.synchronizeWithBackend(SyncManagerImpl.java:549)
at com.sap.ip.me.sync.SyncManagerImpl.synchronizeWithBackend(SyncManagerImpl.java:319)
at com.sap.ip.me.api.sync.SyncManager.synchronizeWithBackend(SyncManager.java:79)
at com.sap.ip.me.apps.jsp.Home$SyncRunnable.run(Home.java:641)
at java.lang.Thread.run(Thread.java:534)

Hi Aaron,
The place where the exception is thrown is clearly a SAP coding. So, I suggest to create them an OSS message, otherwise you have to decompile and debug (which is officialy not suggested).
Your trace is only at level 50 (error). You should increase and provide SAP with the extensive logs generated. There are two ways to increase the trace level.
1) Stop the MI client via \Windows\MIServerShutdown script. Put the following parameters inside MobileEngine.config file:
MobileEngine.Trace.Enabled = true
MobileEngine.Trace.Level = 1000
Start the MI Client via \Windows\Startup\MIServer script. Reproduce the situation in interest you will now have the full traces generated (Trace.Level 1000 is All). You can increase the trace file size by the option MobileEngine.Trace.Filesize, given in KB, the default is 200.
2) The other way to change this is via the Trace link on MI home page, it is quite intuitive.
Better create an OSS, just in order not to loose time getting into SAP's code
Best Regards,
Lalo

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MI sync error

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