No tax information exists for billing document

Question

Hi
We have a problem. In our scenario, we create a service order followed by service confirmation and bill from service confirmation. All prices including taxes are maintained in r/3. prices and taxes are picked in the service confirmation also.
When we create an invoice from crm (CRM billing), the correct price and tax is picked . But when we try to maintain billing documents, we get an error as follows.
" No tax information exists for billing document 90000108-0000000010, condition type JIVC". Document are not getting posted to R/3.
JIVC is the tax condition type created in r/3 and downloaded to crm. GL account determination settings have been maintained in CRM.
However when i do a billing in CRM without tax, accounting documents are generated and hitting the right GL account. Also, when we do a billing in in r/3, the tax is hitting the right GL account.
I have not maintained any TTE settings in CRM. Are TTE settings required at all in this scenario? If so could you inform what needs to be done.?
We are on CRM 5.0 and R/3 4.7.
Thanks and regards
Bhaskaran

Answer 1

Hi Bhaskaran,
In CRM according to the taxes there r two ways of calculation,
in ur scenario u r using the R3 billing so it according to downloading of condition types and cond records it will shows the taxes in the invoice
if u r maining u need to call the TTE
i hope u r with indian client if follow in backend
check these settings in R3
TAXINN (India):
Following are the condition types:
Define New Condition Type
IMG > Sales and Distribution > Basic Functions > Pricing > Pricing Control > Define Condition Types > Maintain Condition Types (V/06)
T.Code - Details of Condition Types
V/06 – JIVP copy of JLST (A/R VAT Payable) & change condition category to ‘D’ & Access Sequence ‘MWST’
V/06 – JIVC copy of JLST (A/R CST Payable VAT) & change condition category to ‘D’ & Access Sequence ‘MWST’
OBQ1 - JIVP copy of JLST (A/R VAT Payable)
OBQ1 - JIVC copy of JLST (A/R CST Payable VAT)
Define Account Key JN6,JN7 & JN8 (T.Code: OBCN & also in SD)
IMG> Financial Accounting> Taxes on Sales and Purchases> Basic Setting> Check & change setting for Tax Processing (OBCN)
IMG> Sales & Distribution> Basic Function> Account Assignment / Costing> Revenue Account Determination> Define & assign Account Keys> Define Account Keys.
and check the proper condition records r downloaded or not check middleware settings for that.
If u r doing CRM billing i am not sure of indian client, as i know u need to do maintain the Pricing procedure in CRM also and u have to call the TTE
Regards
Manohar