Premiere Elements 12 opens for admin users but not general users.

Error: Premiere Elements has encountered an error....Src\Core\Preferences.cpp-347
Windows 7 box.
Any suggestions? Users have rights to all Adobe folders...

Im facing more or less the same issue.
APE 12 was installed on a Windows 8.1 System as a bundle with Photoshop Elements 12.
Photoshop is able to run as expected. But APE 12 could never being started.
I recieved during the installation the request to register the product (but im not able to find it under my Adobe account til yet).
I could only once choose to start at next time without opening organizer popup but now I´m getting always
the message
"Premere Elements Debug Entry:
Premere Elements has encountered an error.
...\src\core\preferences.cpp-347
I tried to uninstall and reinstall.
I have updated Windows 8.1 to the newest available software fixes.
Also Quicktime is updated yesterday to the latest version.
I also tried to start APE by using the "start as admin" feature.
I have also tried to change the user permissions in the folder D:\Program Files\Adobe\Adobe Premiere Elements 12 as mentioned in other threads.
The used Windowws 8.1 client system is member of a Domain.
The user is a local administrator user and uses local ressources only.
I have also updated yesterday the Grafic Card Adapter driver for the installed
NVIDIA Geforce GT 440.
The Processor is INtel Core i7 870 @ 2,9 GHz (6 cores)
6 GByte Memory is installed.
I thought it would be feasible to download pathces for the software but I was not able to find such a place like it is known from other software vendors.
I would kindly ask for your support.

Similar Messages

  • Printer Prints fine for Admin Account, but not for "Regular" User Account.

    Printer works perfectly when signed on as Administrator, but not when we use non-admin login.  I can see the printer - it says ready, but it won't print.. although job does not sit in printer queue.
    I did a full driver install FROM the local account, using "Run as" - but it can't find the printer.  I did a Full Driver Install from the Admin account, with no change to the non- admin account.  Any help would be most appreciated.
    Thanks .

    Hi @maggie-o,
    I understand you can print when printing form an admin account, but otherwise can not. I would be happy to help you with this.
    If you are running Norton Antivirus, go into the Control Panel and click on Printers & Faxes, then right click on the  Printer and select Properties. In the Properties, click on the Advanced tab., and  set it to  Print Direct to Printer instead of using the Print Spooler. I think there is something in Norton that prevents the Limited Users account from accessing the Print  Spooler.
    If the issue persists, please take a look at the following articles: Security permissions for printing, &  To set or remove permissions for a printer.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Photoshop launches in Admin account but not in User account??

    My 2007 Mac Pro is working fine. Just installed 10.6.7 on freshly wiped HD in Bay #2. Used the migration feature to bring over everything from drive in Bay #1 (which runs 10.5.8). After that: Photoshop CS5 will not launch (on either drive) under the regular user account. Throws 2 messages as follows: "Cannot find scratch disk because disk is unavailable." Then: "Cannot initialize because disk is unavailable."
    But - just logged in on my Admin account on the Snow Leopard drive. I then tried (for the first time ever, I think) to launch PS CS5 just to see what would happen. The app launched normally!
    This after:
    1. using Adobe uninstaller to remove "original" install of PS CS5 from the Snow Leopard drive. Then reinstalling. (first reinstall of THREE). This did not work to make the app launch, still got above messages.
    2. Ran permission repairs (I know - you don't have ta tell me.)
    3. Ran DiskWarrior - applied new directory to both Leopard and Snow Leopard drives.
    4. I then called Adobe support. Let the agent connect to my desktop from where he did another un-install & re-install using downloaded Adobe utility app. (A guy in India ran my Mac Pro in Michigan for 30 minutes while I sat there, entering Admin password when needed for the operations. Amazing.) He also performed Adobe diagnostics. All without success (on the User account).
    After that, he gave up and arranged for a higher level agent to call me tomorrow (Wed. 4/13).
    5. Adding: during the above Adobe effort, it came to me that I have too many versions of Photoshop. (I had CS, CS3, CS 4 and CS 5.) So - I systematically removed all versions except the original CS from both the Leopard and Snow Leopard drives. I used AppDelete for this removal, hoping to get all pref files, etc. I even deleted an old version of Acrobat - just because I no longer need it. Then I ran DiskWarrior again and used PreferentialTreatment to check for bad prefs: then again installed CS 5 again - on both drives. (Still working in my normal User account.)
    6. Adding: all along, I had no trouble launching and using Photoshop Elements 8 on either drive. I had originally set the PSE scratch disk to my RAID storage drives (Bay #3 & #4). So I was sure by then that I had forgotten to apply the same designation for scratch disk of Photoshop CS5. This was the only variable or possibility I knew of at the time. Guessing: I had set CS 5 to use the drive I wiped clean for Snow Leopard and that's why it came up with: "drive not available."
    Repeating: it was not until I logged into my Admin account on the Snow Leopard drive and found I could launch Photoshop from that account that I decided to check in here with my question:
    Q. What is the remedy for having one account which won't allow launch for some (in this case, just ONE) apps?
    Sorry to be long-winded: this was a major, day-long effort and I want to provide a complete picture of what was done to trouble shoot. Thanks in advance for any help.

    1. Standard procedure is to do all but a few operations from Standard User accounts: which I have always done. All software installations have been from my original Standard User account.
    Actually, most people use their admin accounts for things like installs, and some apps may not be installable from a standard account or may not function properly there, unless they can authenticate to admin privileges to install things in places standard users don't have access.
    several complete uninstalls followed by an equal number of reinstalls FROM the original CS 5 install disk made no difference: when in the Standard User account. CS 5 DOES work under the Admin account on the new Snow Leopard installation (on Bootable Drive #2).
    That matches with my experiences with Photoshop Elements... it only works if you've got admin privileges, unless you figure out what items are inaccessible from a standard user account and change their permissions.
    I'm sure most experienced users would say that sticking with a Regular User account for daily operations is best.
    In reality, that's not as prevalent as it probably should be. In part, that may be because of other software that similarly doesn't run on a standard account. In addition, running on an admin account really isn't as much of a risk as it might seem. I finally gave up years ago on using a standard account, and have never had a problem as a result of using an admin account for day-to-day operations. The stuff you can least afford to lose - ie, your documents - you have full access rights to in a standard account anyway, making your data no safer. It's easier to bork the system in an admin account, but the system is easily replaced.
    I have seen (here and elsewhere) that creating a new Reg User account is the remedy when something suddenly won't work
    That is true, but it's not a magic wand. In this case, though, I don't think that's likely to help. You're welcome to try it, but I highly recommend doing so in a non-destructive way, so that you can easily switch back to your regular account if it doesn't work.

  • Premiere elements reads my SD Card but not the hard drive of my Canon Legria?

    Kia Ora from New Zealand,
    I am using Premiere elements 8.0 and a Canon Legria HF S10 on a pc with Windows XP Pro.  I am trying to import HD footage directly into Premiere from my Camera hard drive.  In Premiere when I try to "get media" the media on the camera's sd card appears and can be imported, but the cameras hard drive is not acknowledged - so I can't get the video off the cameras hard drive.
    The format of the footage on the sd card is XP+ and the footage on my cameras hard drive is MXP.  I have a work around where I dump the hard drive footage onto my pc then pull it into Premiere..but there is limitations with this (I cannot differentiate between takes and therefore see which clips to import).  Can anybody shed some light on this for me?  Should Premiere be able to locate my cameras hard drive?
    Thanks Al

    Thanks Steve,
    I use the preset PAL AVCHD Full HD 1028 i25, Im using premiere elements 8.0.
    The differentiate between takes thing is...I was hoping to see thumbnails of the video clips before importing them into Premiere (like the ones that show up from my sd card), so as to not import unnecessary footage.  When pulling them from Get Media/From Files and Folders the files are just numbers, which means I have to delete all unwanted clips on the camcorder or know the names of them so as to not pull them onto the computer.  
    Eventually I will be exporting the projects in a number of different ways, mainly web video file sharing and DVD.
    Ideally my computer will read the cameras hard drive, I am astonished it picks up the memory card that sits inside the cam without linking to the cams hard drive.  Could this be about the quality of the footage (the SD card footage is in XP+ and the hard drive footage is MXP?
    Thansk Again

  • Iphoto opens as guest user but not primary user

    Iphoto will not open on the primary user account but does open as a guest user. It states that iphoto does not work with this type mac. It worked fine until yesterday. I have macbook air, OS10, iphoto 11

    If iPhoto only opens in the Guest account, then some setting in your main account are faulty. Perhaps preferences files are not readable.
    Remove the user preferences from your user library:
    Delete the iPhoto preference file: com.apple.iPhoto.plist from your     ~/Library/Preferences folder.
    In Lion or later also the cached file in
    ~/Library/Containers/com.apple.iPhoto/Data/Library/Caches/com.apple.iPhoto
    The library is hidden in Lion or later: To remove the files:
    Click somewhere on the empty Desktop to bring the Finder forward.
    Select "Go" in the Finder's main menu bar and hold down the alt/option ⌥ key, until you see the "Library"  in the drop-down menu. Double click it to open a Finder window, so you can browse the files inside.
    Scroll down to the "Preferences" folder and open it.
    Remove com.apple.iPhoto.plist
    Note: this will reset all  iPhoto preference settings to the default values, you may want to take a note of them, before you do that.

  • TDM vi's work in Admin account, but not Limited user

    I have an app that I wrote using the TDM VIs that works perfectly in the development environment and as an executable in an Admin account in WindowsXP. I am trying to deploy the app for use in a limited user account, and I am getting an error about an unrecognized file type. Is there a way to enable this functionality?
    The VI is used to create a file map of a custom TDM file that was created using the TDM header writer VIs. I've included the VI and the executable in the archive, as well as a sample file to read (select the .tdm, not the .bin in the path control when running the program).
    The actual error text is:
    Error -2564 occurred at Open Storage
    Possible reason(s):
    LabVIEW: The software installed on this computer does not support the file format you requested. The Storage VIs access files through plug-in libraries LabVIEW and DIAdem install. Visit ni.com to download the library you need.
    Thanks,
    Chris
    Attachments:
    cTDM Map Test.zip ‏868 KB

    The TDMS VIs probably are better, but I started this project before they were available, and I spent a considerable amount of time with the TDM Header Writer VIs to create my file format. I don't use the TDM VIs to write the files; I do that all with my own binary format that is fast and efficient. I also stripped out all the extraneous gunk that the TDM files like to put in, and customized the files with my own properties. Unfortunately, I am disappointed with the time necessary to read and write properties, but it's too late now to replace the whole system with a database backend.
    Anyway, I'm hopeful that there is a solution to this problem. I doublechecked all the options in the installer and app build specifications, and I didn't see the checkbox for Storage VI Support. I have a fuzzy memory of this; is it possible that it existed in a previous version of the builder?
    Chris

  • Firefox crashes on startup with one user but not another user on same computer

    Firefox Crashes immediately upon start up.
    UniBlue Registry Booster scan and repair did not correct problem.

    Hi jkharter,
    The different users will have different profiles, and probably different add-ons. One of you is using Roboform and not updated it. Try updating roboform.
    Please post back with how you get on, and whilst logged in mark the thread as solved, if applicable. (That helps others find it, note breakpad only searches sumo for solved threads)
    Crash Info
    *Crash ID report [https://crash-stats.mozilla.com/report/index/5d552f92-8b0d-4420-974c-880802111119 5d552f92-8b0d-4420-974c-880802111119]
    * Signature : DbgBreakPoint
    * related bug : Bug 691271 - Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

  • Can you do Green Screen/Blue Screen/Chroma Key on Adobe Premiere Elements 12 for mac?

    Can you do Green Screen/Blue Screen/Chroma Key on Adobe Premiere Elements 12 for mac?  If not, what are the alternatives?

    JimbobT
    ChromaKey, GreenScreen Key, and BlueScreen Key are not included in Premiere Elements Mac.
    Some suggest Videomerge as the alternative. I do not. But Videomerge is not THE alternative.
    Instead, I prefer the Difference Matte as a substitute for the 3 absent keying effects. Please check out my blog post on that which includes
    the how to.
    http://atr935.blogspot.com/2013/05/pe11-difference-matte-as-substitute-for.html
    The suggestion has met with good results according to the feedback that I have gotten to this.
    I am strictly a Premiere Elements Windows user who does not prefer Videomerge even in Windows.
    Please review, consider, and let us know the outcome.
    Thanks.
    ATR

  • 1080 50p in Premiere Elements 10 for Mac

    I'm a new Premiere Elements user and I have a query regarding new project video presets.  I have a Panasonic SD900 which shoots full 1080 50p videos.  I was delighted to discover that both Organiser and PE itself will recognize the video files shot in this mode.  However I notice there is an absense of a 1080p50 project setting.  The closest I can get is 1080i or use the 1080p25 setting from DSLR.
    I have found a file "Adobe Editing Modes.xml" in PE's application folder, which I think contains the project import presets, but the XML structure isn't straight forward.  I've found plenty of posts regarding the Windows version, and folk creating their own 1080 50/60p presets and dropping it into the appropriate location and this seems to work well.  Unfortunately the Mac version doesn't appear to have such a straight forward option.
    Has anybody achieved getting 1080 50/60p into PE10 for Mac?  It seems odd that I can output 1080 50/60p but can't edit natively in this mode.
    Any suggestions most appreciated!
    Cheers,
    Graham

    Thanks for the repsonse Steve.  I know I'm asking a lot from a "consumer" grade product and until now, I have been doing as you suggest and shooting in 1080i.  The problem I've got is that I acquire vision of severe weather to sell to media and use Elements to top and tail the raw footage. I want to acquire the footage in the highest possible quality.  It strikes me as slightly odd that a) Premiere Elements can output 1080/50p but not ingest it and b) the workaround on the windows version seems to be successful for windows users, from what I've read.
    I can live with sluggish performance (I've got a top-of-range Macbook Pro) in order to provide the highest quality video to my clients.  I don't make enough to justify the expense of the full version of Premiere just to top-tail footage and was hoping I could find a similar work-around as windows users have.
    Having come from iMovie, PE is streets ahead in terms of it's professional functions (iMovie looks like a toy in comparision).  If I can just crack this final nut, it will be the perfect solution for me!  Thanks again for your helpful response!

  • I got photoshop elements 13 and premiere elements 13 for christmas for my Mac Book Pro but it does not have a disk drive can I use the ss

    I got photoshop elements 13 and premiere elements 13 for christmas for my Mac Book Pro but it does not have a disk drive can I use the ss# to download this online? How do I do this?

    Download from
    Download Photoshop Elements products | 13, 12, 11, 10
    Download Premiere Elements products | 13, 12, 11, 10
    Install then enter your serial number when prompted.

  • I am using Windows XP and just installed Elements 12. When I try to select a different brush or shape the drop down list will not stay open long enough to select a different item. I have used Elements 9 for awhile and have not had this problem

    I am using Windows XP and just installed Elements 12. When I try to select a different brush or shape the drop down list will not stay open long enough to select a different item. I have used Elements 9 for awhile and have not had this problem

    grannybel
    It would appear that you are destined for the Adobe Photoshop Elements Forum since your question is related to Photoshop Elements and not Premiere Elements which is the focus program where you have posted.
    But, while the arrangements are being made, here are a few things for you to think about if you have not already
    1. Reset Tools - Select Brush Tool, then
    2. Delete Settings File
    Go to Full Editor/Edit Menu/Preferences/General and click on the option "Reset Preferences on Next Launch".
    We will be watching for your progress.
    Thank you.
    ATR

  • Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to

    Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to proceed.

    Hi there
    Please check with your credit card issuer to see why payment is not being approved.  When this is resolved you should be able to place a new order.
    Thanks
    Bev

  • Trying to open Premiere elements 12 for the first time even though I had it loaded for a while.  It gives me a message that I need to be connected to the internet (which I am) or that my clock is off (it is correct).  Any suggestions?

    Trying to open Premiere elements 12 for the first time even though I had it loaded for a while.  It gives me a message that I need to be connected to the internet (which I am) or that my clock is off (it is correct).  Any suggestions?

    First we need to check , whether the LAN settings is set to detect settings Automatically or not.
    Follow below steps .
    1)Open Control Panel and then click on the option "Network and Internet" .
    2)Click on Internet options, click on 'Connections' tab.
    3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.
    4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .
    5)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.
    Then launch Premiere Elements 12 and try to sign in.
    If the settings were already set like that or you face same issue after signing in , let me know

  • Report visible for one user but not for other user

    Hi all,
    We have a situation where a report is visible to one user but not to some other user. What could be the possible explanation for this? Please let me know.
    I need quick responses.
    Thanks in advance,
    Sananda

    Hi Sananda,
    Just assign the saem roles as the other user who can view ..
    You can inform the Auth/basis team and they shud be able to do this..
    The T Code is RSECADMIN>user  Tab>Assignment>user.Display and BView the roles here..
    or goto SU01 and check for the Roles Tab.....
    The New user must have the same roles as that of the other..
    Rgds
    SVU123
    Edited by: svu123 on Sep 22, 2010 7:14 AM

  • I buy for mac app but not for the iPad, so how do I reinstall a program that has already purchased? I need help because I bought the imovie'11 but when he opened it only brought 8 movie trailer templates instead of the 15 it says on the program. How do I

    I buy for mac app but not for the iPad, so how do I reinstall a program that has already purchased? I need help because I bought the imovie'11 but when he opened it only brought 8 movie trailer templates instead of the 15 it says on the program. How do I solve this problem? Once paid for a program incomplete. I also liked that the AppStore itself had a button to reinstall programs already bought, because it is very hard to understand how to do this in the store, only option is to install and hide purchase, and how do I reinstall, attention'm talking about reinstalling a computer mac, not an ipad or iphone.
    Thank you.

    Prodesigntools.com , go ahead and download the software from there and use your serial number to serialize it.

Maybe you are looking for