Problem to creating users in to Presence 9.1.

Hello,
Presence: 9.1.1.20000-5
The presence don't can creation the users, after reset of the presence go back functionality, but in log found the below errors:
Line 24324: Nov 19 12:17:03, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b79acb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24323
Line 24325: Nov 19 12:17:04, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b79acb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24324
Line 24326: Nov 19 12:17:04, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b79acb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24325
Line 24327: Nov 19 12:17:05, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7bacb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24326
Line 24328: Nov 19 12:17:05, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7bacb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24327
Line 24329: Nov 19 12:17:06, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7b2cb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24328
Line 24330: Nov 19 12:17:06, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7b2cb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24329
Line 24331: Nov 19 12:17:07, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7bacb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24330
Line 24332: Nov 19 12:17:07, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7bacb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24331
Line 24333: Nov 19 12:17:08, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7aacb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24332
Line 24334: Nov 19 12:17:08, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7aacb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24333
Line 24335: Nov 19 12:17:09, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7aacb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24334
Line 24336: Nov 19 12:17:09, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7aacb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24335
Line 24337: Nov 19 12:17:10, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7a2cb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24336
Line 24338: Nov 19 12:17:10, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7a2cb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24337
Line 24339: Nov 19 12:17:11, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7aacb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24338
Line 24340: Nov 19 12:17:11, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7aacb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24339
Line 24341: Nov 19 12:17:12, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b792cb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24340
Line 24342: Nov 19 12:17:12, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b792cb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24341
Line 24343: Nov 19 12:17:13, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7aacb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24342
Line 24344: Nov 19 12:17:13, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b7aacb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24343
Line 24345: Nov 19 12:17:14, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b792cb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24344
Line 24346: Nov 19 12:17:14, NLTDTC-UC-CUPPUB-01, Info,  jabberd, : b792cb90| info| base_connection.cpp:262 Component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local is GONE, 24345
Line 24347: Nov 19 12:17:15, NLTDTC-UC-CUPPUB-01, Error,  jabberd, : b7b2cb90| error| base_connection.cpp:115 Failed to connect to component jabberd-port-12.nltdtc-uc-cuppub-01-d1-ad-local, 24346
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  ma, : b7c35b90| ERROR| ODBCConnection.cpp:1756: select 1, 22733
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  ma, : b7c35b90| ERROR| ODBCConnection.cpp:1781: (SQLError -1, 27) No response from the backend; No response from the backend, 22734
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  ma, : b7c35b90| INFO | ODBCConnection.cpp:237: disconnect dsn:45092fbd-e836-4b52-b1e5-d31d77ec29e2 username:compuser type:2, 22735
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  ma, : b7c35b90| ALARM| XcpDBConnectError: , 22736
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| DBConnection.cpp:329: caught LostDBConnection while checking heartbeat, 22737
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | DBConnection.cpp:345: check heartbeat for database: 45092fbd-e836-4b52-b1e5-d31d77ec29e2/compuser result: dead, 22738
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1756: select 1, 22739
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1781: (SQLError -1, 27) No response from the backend; No response from the backend, 22740
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | ODBCConnection.cpp:237: disconnect dsn:45092fbd-e836-4b52-b1e5-d31d77ec29e2 username:compuser type:2, 22741
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ALARM| XcpDBConnectError: , 22742
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| DBConnection.cpp:329: caught LostDBConnection while checking heartbeat, 22743
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | DBConnection.cpp:345: check heartbeat for database: 45092fbd-e836-4b52-b1e5-d31d77ec29e2/compuser result: dead, 22744
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1756: select 1, 22745
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1781: (SQLError -1, 27) No response from the backend; No response from the backend, 22746
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | ODBCConnection.cpp:237: disconnect dsn:45092fbd-e836-4b52-b1e5-d31d77ec29e2 username:compuser type:2, 22747
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ALARM| XcpDBConnectError: , 22748
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| DBConnection.cpp:329: caught LostDBConnection while checking heartbeat, 22749
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | DBConnection.cpp:345: check heartbeat for database: 45092fbd-e836-4b52-b1e5-d31d77ec29e2/compuser result: dead, 22750
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1756: select 1, 22751
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1781: (SQLError -1, 27) No response from the backend; No response from the backend, 22752
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | ODBCConnection.cpp:237: disconnect dsn:45092fbd-e836-4b52-b1e5-d31d77ec29e2 username:compuser type:2, 22753
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ALARM| XcpDBConnectError: , 22754
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| DBConnection.cpp:329: caught LostDBConnection while checking heartbeat, 22755
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | DBConnection.cpp:345: check heartbeat for database: 45092fbd-e836-4b52-b1e5-d31d77ec29e2/compuser result: dead, 22756
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1756: select 1, 22757
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| ODBCConnection.cpp:1781: (SQLError -1, 27) No response from the backend; No response from the backend, 22758
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | ODBCConnection.cpp:237: disconnect dsn:45092fbd-e836-4b52-b1e5-d31d77ec29e2 username:compuser type:2, 22759
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ALARM| XcpDBConnectError: , 22760
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Error,  , : b7c35b90| ERROR| DBConnection.cpp:329: caught LostDBConnection while checking heartbeat, 22761
Nov 15 00:46:46, NLTDTC-UC-CUPSUB-01, Info,  , : b7c35b90| INFO | DBConnection.cpp:345: check heartbeat for database: 45092fbd-e836-4b52-b1e5-d31d77ec29e2/compuser result: dead, 22762

The errors point to connectivity issues between the Pub and Sub, which it seems was resolved by the server reboot that you performed.
HTH
Manish

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