SCM Issues with Sales Orders Created through CRM

Hi All,
I'm trying to ascertain any issues with ERP processing that will not update orders created through CRM, i see there was a OSS Note some time back informing that the backorder reschedule program would not update orders created in the CRM system. Is this still the case and are there any other process that we should be marking as an issue?
Thanks

Hi Sirisha,
The solution depends on the exact issue you are facing.
The CRM Sales Order is created OK, but you only see the error when you open the Sales Order?
If this is the case, then you can follow the steps below:
1. Find the Message ID and Message No for the error message
2. Use Program - CRM_MESSAGES_DELETE to delete error messages from the error producing Sales Orders.
Let me know if this is not the issue you are facing.
Regards,
Nelson

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Issue with sales order stock that is referencing a non-existing sales order

We have an issue with sale order stock.
Due to user error we have ended up with a negative quant of sales order stock in a bin. Further the error was due to mis-keying of sales order number. Hence this negative quant is referencing a sales order that does not exist.
We need to get rid of this quant.
I thought of cycling this quant off as a solution. And hence replicated the scenario in the test system. I was able to create a TO to cycle it off but cannot clear the differences from 999 . The error I get while trying to do this is "SD document not in database or has been archived" . This error is true since the sales order actually does not exist. So cycling it off did not work.
Can anyone suggest how we can get rid of this negative quant of sales order stock ?
Thanks

Hi,
You said that your user mistyped the SO number and it resulted in a -quant. In which transaction was it possible? If I give a non existing no. SAP doesn't allow me to book.
If I were you I would check both in WM & IM what the user had done...step-by-step...
Negative quant comes to existance in interim storage type if we book e.g. a GI. It should have started in IM...how was your user be able to do that??? If it was possible cannot you reverse the IM booking?
(...if all else fails...cannot you create a SO document with external number assignment with the same number?...)
BR
Csaba
Edited by: Csaba Szommer on Jun 24, 2008 8:31 PM

How an sale order Created in CRM online will be reflected in MSA

Hi,
Could any one explain how the sale order created in CRM online reflected in MSA.
Give me an idea how data from CRM application is tranfered to MSA.?what is the role of MDW and MAR(mobile application repository) in mobile sales?.
Edited by: Shiva kumar avvula on Jul 23, 2008 11:36 AM

hi,
You can create sales transactions, that is, quotations or sales orders, on both the mobile client and in CRM Enterprise. You can access your documents at any time and place. You can make changes to them as required, for example in the office, or on a laptop during a customer visit. Sales transactions are exchanged between systems using CRM Middleware so that you are always informed about current quotations and inquiries.
First CRM data will store in CDB( consolidate data base), from here transactional data will transfer to MObiles through communication station.
Database that contains data relevant to replication (CDB tables) for mobile scenarios. The CDB is a logical part of the entire CRM database, which also contains application data.
What evet the data coming from CRM online that will convert into SBDOC and thorugh communication station it will reach mobiles.
for more details check the link.
http://help.sap.com/saphelp_crm60/helpdata/en/29/53583c2e39e433e10000000a114084/frameset.htm
Regards
Srinu

Number Range issues with sales orders in CRM and R/3

Hi,
We are currently using CRM4.0. I have sales orders created in R/3 and they are replicated into CRM. These sales orders can only be created in R/3. I have given them a number range of 0000000001 and 0005899999, however we have reached the number 0005899999 so we increased the internal number range for the sales orders in R/3 to 0009499999, however we forgot to update the number range for the corresponding sales transaction type in CRM so we are getting the following error in CRM:
+Enter a business transaction number between 0000000001 and 0005899999
Message no. CRM_ORDERADM_H532
Diagnosis
You have attempted to enter a transaction number which is not allowed for the transaction type.
Procedure
Enter a number between &1 and &2. Make sure that you issue a number which has not already been issued.+
We have now updated the CRM number range to match that in R/3 to 0000000001 and 0009499999 but we are still getting the error above on our existing sales orders in CRM. I thought that increasing this number range it will remove the error but when I open sales orders in CRM the error is still there.
Is there any way to remove this error message? Any tips or advice would be much appreciated.
Please note we've already checked the post Re: Number Range Problem and note 427289.
Kind Regards
JoJo

Hi Sirisha,
The solution depends on the exact issue you are facing.
The CRM Sales Order is created OK, but you only see the error when you open the Sales Order?
If this is the case, then you can follow the steps below:
1. Find the Message ID and Message No for the error message
2. Use Program - CRM_MESSAGES_DELETE to delete error messages from the error producing Sales Orders.
Let me know if this is not the issue you are facing.
Regards,
Nelson

Why two Sales order created in CRM 7.0 for every 1 ECC 5.0 sales order ?

Hi all
We had CRM 7.0 system integrated with ECC 5.0 in backend, all related configuration for four document type had been done and following scenarios are working OK
[1] Initial Load of Sales documents from ECC 5.0 does bring correct same sales document in CRM 7.0
[2] Delta Loads (Manual Requests) also brings correct sales document from ECC 5.0
[3] Update of any existing sale document in ECC 5.0 also updated corresponding sales document in CRM 7.0
Only in fourth scenarios, when any new order is created in ECC 5.0 either directly or with reference to Quotation then its bdoc on CRM system create two sales documents of same type in CRM 7.0 system, one in scenario A A by user RFCCRM (defined in RFC connections) and other in scenario BX by user who created order in ECC 5.0
Now our Question is that is this something generic issue with CRM 7.0 and ECC 6.0\ ECC 5.0 or our landscape specific issue
May I request some one to confirm this for us who have ECC 6.0 \ ECC 5.0 \ ECC EHP4 integrated with CRM 7.0 and confirm if they are also getting similiar issue for fourth scenario ?
Regards
Manish Joshi

Follow below thread . Looks like similar issue but on ECC.
Re: Delimma on using CRM006 Consumer 5.0 to 7.0 multiple companies

NO MATERIALs in the Sales order created through inbound idoc file

hi,
i have maintained the customer material number as well the SAP Material number in the tcode VD51,but still the inbound
idoc type ORDERS03 is posting the application document(Sales order) without the materials.
for instance,
I have cust.material as CUSTMAT1 in the idoc file.
I have maintained the CUSTMAT1 as cust material and 1001 as material no in VD51.
After posting the inbound idoc file using RSEINB00 prg,the idoc is created and i can see the CUSTMAT1 in the material segment field
The Sales order is created successfully ,but without the materials.
i need the application document has to be posted with materialsm,can any one help me to solve this issue.?
Thanks

Hi ganesh ram
In order to determine the Material Number with you custom material then you needs to have some configurations.
Check with your Functional consultant to add the Access sequence for determining the Material Number with you custom material
In Sale order processes...
Thanks
Ramesh

Re:Issue with Sales Order block

Hello Everyone,
In my company they have some materials for which they are custom coded in a way that when the sales order is created with these materials it immediately creates a production order for that particular material.
These are high value materials for which they have credit block (Business asked for these particular materials) so manually needed to release the credit block.
But when there is a credit block it is manually checking the production order flag to delete and also when the block is released it is re-creating a new production order for the material (duplication is being done) and also if a change is made in the sales order then the production order is getting affected.
Can anyone help me with a solution.
Thank you!

Check in t.code OVB8, whether any routine is assigned under column RNo. If assigned, then remove and assign routine 5 under SyRoutine. Then test again by creating a new sales order.
Regards,

Issue with Sale Order Change

Hi All,
This is regarding the Sale Order Change where I am updating the reference document field.
In WE19,( taken one successful IDOC )When I am using the Standard Inbound ( IDOC_INPUT_ORDCHG) ,IDOC is failed and getting message as "There is no article description for Item".
But if I use Inbound Function Module ( IDOC_INPUT_ORDCHG) in Foreground mode,IDOC is successfully created.
Please let me know the cause for this issue.
Regards
B.Dheepa

Check note 161744 helps you.
thanks
G. Lakshmipathi

Issue with sales order to planned order.

Hi Guru's
We have sales order with FERT materials. These items are made using planned order and then process order. Currenlty we are using planning stategy 40. We are really more of a make to order type business but need to still forecast as well. Do you know if we can still peg requirements between plan, process and sales order but still allow forecasting.
I want to ensure any planned process orders are assinged/pegged to the sales order as early as possible to assist with planning and processing. Further to this if we can do this, can we change the pegged requirements if we decide a batch needs to be rejected and a new planned order is required for the sales order.
I hope this is enough information.
Please let me know
thanks

Hi
This is very useful information, can you tell me if we should set our HALB up as well with these planning stategies, HALB's either go directly to a sales order or a further process order. A|lso can we change the pegged requiremments from MD04 as I cannot see this anywher in SAP. Finally do these 2 strategies still allow forecasting.
Thanks again

Issue with sales order when doing the availability check.

In MD04 we have a material avail date of 12.05.2011. The order was then changed to 13.05.2011 delivery date to reflect this availability, but then delivery time was added e.g GI time and route time which then showed the sales order in MD04 as 18.05.2011. However, if we run the availability and take the 18.05.2011 and key this in the delivery date, it shows in MD04 as 13.05.2011. It seems like the availability check is only looking backwards, and I can't find a setting in ATP relating to this. In MM they have foward and back consumption in days on MRP3. Do these fields impact this.
regards
Kylie

Check in OVLY what is maintained to your sale order type
thanks
G. Lakshmipathi

EDI Sales order creation in CRM through inbound IDocs from non SAP system

Hi Friends,
We are having a scenario where we need to create a Sales Order in CRM for a B2B EDI transmission through IDoc. Customer is sending the EDI Transmission of his Sales order , which is passing through PI and then reaching to CRM to create a Sales order.This is the design we need to follow to make it happen,we are initially trying to create an order using WE19 for testing and the details are:
Basic Type - CRMXIF_ORDER_SAVE_M01
Message Type - CRMXIF_ORDER_SAVE_M
Functional Module - APPL_IDOC_INPUTI which is automatically giving a status text as " Function module CRMXIF_ORDER_SAVE has been called successfully", but no sales order is saved in CRM.
We are getting idocs posted successfully with status 53 with the statuses sequence 74, 50 ,64, 62 and 53.Our issue is inspire of the Idoc having status 53 and the FM called successfully we are not seeing the sales order created in CRM.
We are stuck here no sales order is created in CRM.
Are we missing any config. - set up - Prerequisit - Any OSS note need to be applied -- ANy middle ware setting ?
Any help will be greatly appreciated.
Thanks
Vijay

Hi Christophe,
Awesome!!!!!! it worked, You are the best.
I could able to create a sales order in CRM,but below are the valid data I passed in the respective segment fields.Except for first 3 values rest all did not get reflected in teh Sales order.I feel i am missing some qualifiers.
Can you kindly share the IDoc data to be passed in...along with respective segments and fields:
Segment                                                 Field
E101CRMXIF_BUSTRANS     OBJECT_TASK
E101CRMXIF_BUSTRANS     PROCESS_TYPE
E101CRMXIF_BUSTRANS     POSTING_DATE
E101CRMXIF_PARTNER                          PARTNER_NO
E101CRMXIF_PARTNER                RELATION_PARTNER_NO
E101CRMXIF_ORGMAN         SALES_ORG
E101CRMXIF_ORGMAN          DIS_CHANNEL
E101CRMXIF_ORGMAN         DIVISION
E101CRMXIF_SALES             PO_NUMBER_SOLD
E101CRMXIF_SALES            YOUR_REF_SOLD
E101CRMXIF_SALES            PO_NUMBER_SHIP
E101CRMXIF_BUSTRANS_ITEM     ITEM_NUMBER
E101CRMXIF_BUSTRANS_ITEM     ITEM_TYPE
E101CRMXIF_BUSTRANS_ITEM     ORDERED_PRODUCT
E101CRMXIF_PRODUCT_I     PROCESS_QTY_UNIT
E101CRMXIF_PRODUCT_I     PROCESS_QTY_UNIT_ISO
E101CRMXIF_PRODUCT_I     BASE_QTY_UNIT
E101CRMXIF_PRODUCT_I     BASE_QTY_UNIT_ISO
E101CRMXIF_SCHEDLIN_I     ORDER_QTY
Thanks a ton in advance .
Vijay

Sales Order Created with reference to Contract - Exchange rate Issue

When Sales Order created with reference to contract VBKD fields KURSK and KURSK_DAT gets copied from contract and not redetrmined based on pricing date and Exchange rate type. I expected it to be determined based on pricing date is standard. What I am missing, should it be controlled by data transfers
If Document currency and condition currency are different it cause problems with incorrect condition values are calculated, as KOMP-KURSK are copied from VBKD-KURSK
Any help or directions would be greatly appreciated . We are on 4.7 ISOIL
Sincerely Julietta

Well,
and if we have the same issue, but we don't have OIL Version, but simple 4.6C, which solution has to be applied then?
Thank you
Standa

BAPI For Create Goods Issue for Sales order with picked quantity

Hi friends,
Is there any BAPI available to create Goods issue For sales order with picked quantity...............?
we hv used BAPI_OUTB_DELIVERY_CREATE_SLS
with sales order .......its creating delivery order but not doing goods issue with piked quantity........

pls,reply its argent

To create a return order with sales order as reference in CRM.

Hi guys,
How do i create a return order with sales order as reference in CRM. Is CRMD_BUS2000115 the transaction for this?? and if yes how do i pass sales order as reference??

Hi,
While archiving the documents, the backup of the documents (Archive FIles) would have been taken. Using the archive file, you can reload the required documents and do your transaction.
It is better to check with your technical team to do the same.
Regards
Vijay

Hi All, We are in to Release 11.5.10.2.There is a specific requirement to Prevent users from creating Manual Sales Orders in oracle and yet users should be able to book the Sales Orders Imported from CRM system into Orcale.Please advise.

Hi All, We are in to Release 11.5.10.2.There is a specific requirement to Prevent users from creating Manual Sales Orders in Oracle and yet users should be able to book the Sales Orders Imported from CRM system into Orcale.Please advise.

Thanks for your advise.
However, I missed to mention that we have two set of users One is for Finished Goods and another for Spares.
Only Spares users need to be prevented from creating Direct/Manual Sales Orders in Oracle.
As you suggested, if this will be done at Form level, that may Disallow FG users also to create Manula Sales Orders which should not be the case.
Further, I tried to test one scenario through Processing Constraints but it did not work.
Application
OM
Validation Type
Entity
Temp
Short Name
TBL
Validation Semantics
Created By
Equal To
User(Myself)
Processing Cosntraint
Application
OM
Entity
Order Header
Constraint
Operation
User Action
Create
Not Allowed
Conditions
Group
Scope
Validation Entity
Record Set
Validation Template
101
Any
Order Header
Order
Above Created
Please advise.

SCM Issues with Sales Orders Created through CRM

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