Told by adobe that I should purchase photoshop elements 13 to extract photo from video but it will not even open a video file -- what am I missing?

I am supposed to be able to extract a frame from PSE 13 but it will not let me do so.  Specifically, Select File > Import > Frame From Video is supposed to allow this but when I click Import, there is no Frame from video option.
Here are the instructions from the Adobe website:
You can play a video from within Photoshop Elements and grab frames to edit and save as images.
Select File > Import > Frame From Video.  
Browse and select the video. 
Click Play.The video starts playing in the Frame From Video dialog box. You can use the playback controls to display the frames your want to grab. If you find the audio distracting, select Mute. 
Click Grab Frame.Photoshop Elements places the grabbed frames as images in new files., ready for editing. 
Click Done. 

This is strange because I found the following on the adobe PSE 13 website (but the Select File/Import does not include Frame From Video:
You can play a video from within Photoshop Elements and grab frames to edit and save as images.
Select File > Import > Frame From Video. 
Browse and select the video.
Click Play.The video starts playing in the Frame From Video dialog box. You can use the playback controls to display the frames your want to grab. If you find the audio distracting, select Mute.
Click Grab Frame.Photoshop Elements places the grabbed frames as images in new files., ready for editing.
Click Done.

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