"Transaction Cancelled" in Interaction Center

CRM Experts,
I am facing issues while working with CRM 2007 Interaction Center. After confirming the Business Partner, when I move to Interaction Record or Complaint, all the fields are Greyed out and on top of the screen there is a message "Transaction Cancelled".
I have assigned IC_BT Function Profile in my Business Role. Also CONTENT_MGMT Function Profile is set to DEFAULT.
If I click on "Retun to Current Interaction Record" in the Recent Interaction History, it starts working fine.
Please advise.
Thanks

hi Daljit pal singh,
This error occurs due to missing parameters in runtime framework profile.
Create a new runtime framework profile with the following values
Separate Display Mode - ON
Application          -         BSPWD_BASICS
View Set Name    -   WorkAreaHostViewSet
View Area Name -   WorkAreaView
History Type       - Simple History Stack
Operation Mode - automatic Recording of changes in work area
Max. Entries -
and add the following custom controllers to runtime framework profile.
CRMCMP_BPIDENT         CuCoIdentification
CRMCMP_UIEVENT      CuCoUiEvents
ICCMP_BT_GLOBAL         CuCoIRec
ICCMP_FEEDBACK         FeedbackCuCo
assign this runtime framework profile to your business role.This will resolve your issue.
thanks
giri
Edited by: Yadagiri Challa on Dec 18, 2008 2:16 AM
Actually the above mentioned steps for runtime framewrok profile are avaiable in the OSS note Note "1112935 - IC - Transaction cancelled for sales order".
thanks
giri

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