Access to Outbound Emails in Interaction Center

Hello All,
In our CRM 2007 interaction centre users send emails to customers through the email component. We would like there to be a capability to view a history of these outbound emails just like there is with inbound emails in the inbox. What are the steps involved in setting up this functionality??
Or if one could direct us to any documentation out there that relates to this.
Any advise is greatly appreciated.
Thanks,
Jonathan

Hello Jonathan,
Maybe you can elaborate on your requirements a bit more. For example, by default in the Interaction Center any outbound agent emails should be automatically linked to the current customer Interaction Record AND to the current One Order business transaction (e.g., open service ticket, complaint, etc.). Later you are able to view all emails (both inbound and outbound) associated with a particular Interaction and/or business transaction. Is this enough for your requirement?
Or are you somehow interested in a report or list of all outbound emails sent by a certain agent, irrespective of a particular customer interaction or business transaction? If so, there are no default capabilities in this area and I would imagine that such a requirement would require quite extensive development and code modification. Perhaps the other experts can chime in?
Best regards,
John

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CL_CRM_ERMS_AH_AUTO_ACKNOW
--- OR ---
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Access to Outbound Emails in Interaction Center

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