TS2755 why have we deleted all saved messages and the iphone 4s sitll says 6GB is devoted to messages. I have seen this question asked numerous times but Apple seems to be ignoring it.

Can't update the Iphone operating system because 6.8 GB is devoted to messages despite the fact that all messages have been deleted.  Did a reset, back up and restore, still 6.8 GB allocated to messages.
The local Verizon store, which is a company store, just said to back up and restore with itunes, but that didn't work.
I have seen this question asked on support community blogs and various people have suggested different solutions, some very technical that involve changing settings on the backups saved on Itues files on your PC and lots of posts from people saying it worked for me, but many others saying no, that didnn't work.  
It seem utterly irresponsible for Apple not to publish a fix that actually works.  With what you have to pay for these phones, it's ridiculous.

Have yo looked here:
https://discussions.apple.com/thread/5350408

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