Upgraded ZENworks Primary Server Will Not Refresh

Question

Good Afternoon,
I recently upgraded our primary server from ZENworks 11.2-11.3a.
The upgrade procedure completed with no errors. However, the server will not refresh it's status in the ZENworks Control Center. Control Center continues to report the server as 11.2.0.0. The UI of the Control Center is upgraded. The agent continues to push back the next contact with server time without updating the last contact with server time
Things I have tried:
-doing a manual refresh through control center gives a "Connection Failed" error
-doing a manual refresh with zac ref completes successfully but does not update anything
-cleared the agent cache using zac cc
Any help would be appreciated.
Thank you very much!

Answer 1

Try the solution you find in this thread:
http://forums.novell.com/novell-prod...nt-management/
zenworks/configuration-management/zcm-11/zcm11-agent-deployment-linux/45
5516-how-recover-lost-trust-relationship-zone-configuration-between-linu
x-zcm-agent-primary-zone-server-running-same-machine.html
W. Prindl
wpico wrote:
>
>CRAIGDWILSON;2331318 Wrote:
>> This is because the Agent Service (Servers have an agent too)
>>cannot talk to the zone.
>>
>> Normally the only time this is noticed is during a "System Update",
>> since this is one of the few times the failure would be noted.
>>
>> However, the 11.3.0 Upgrade would not have relied on the agent
>>server and since you upgraded from 11.2.0, another ISO install, it
>>is quite possible there were always some issues there.
>>
>> "zac retr" might help, but it also may be wise to open an SR so
>>they can
>> see what is wrong and not just have you poking and prodding your
>>only primary.
>>
>>
>> On 8/28/2014 4:46 PM, wpico wrote:
>> >
>> > nop1983;2331309 Wrote:
>> >> wpico wrote:
>> >>
>> >>>
>> >>> Good Afternoon,
>> >>>
>> >>> I recently upgraded our primary server from ZENworks
>>11.2-11.3a. >>>
>> >>> The upgrade procedure completed with no errors. However, the
>> server
>> >>> will not refresh it's status in the ZENworks Control Center.
>> Control
>> >>> Center continues to report the server as 11.2.0.0. The UI of
>>the >>> Control Center is upgraded. The agent continues to push
>>back the next
>> >>> contact with server time without updating the last contact with
>> server
>> >>> time
>> >>>
>> >>> Things I have tried:
>> >>> -doing a manual refresh through control center gives a
>>"Connection >>> Failed" error
>> >>> -doing a manual refresh with zac ref completes successfully but
>> does
>> >>> not update anything
>> >>> -cleared the agent cache using zac cc
>> >>>
>> >>> Any help would be appreciated.
>> >>>
>> >>> Thank you very much!
>> >>
>> >> Only one server?
>> >> Sounds like the agent could have lost the trust, somehow... The
>> update
>> >> went fine?
>> >>
>> >> --
>> >> Niels
>> >> I have always liked... Cowabunga!
>> >>
>> >> If you find this post helpful, please show your appreciation by
>> clicking
>> >> on the star below.
>> >> A member must be logged in before s/he can assign reputation
>>points. >
>> > Completed with no errors, The log file was all green.
>> >
>> >
>>
>>
>> --
>> Going to Brainshare 2014?
>> http://www.brainshare.com
>> Use Registration Code "nvlcwilson" for $300 off!
>>
>>
>> Craig Wilson - MCNE, MCSE, CCNA
>> Novell Technical Support Engineer
>>
>> Novell does not officially monitor these forums.
>>
>> Suggestions/Opinions/Statements made by me are solely my own.
>> These thoughts may not be shared by either Novell or any rational
>>human.
>
>When I run zac retr I get, "Failed to re-establish trust with zone"