02 ink cartridges prematurely drying out

My 6180 Photosmart began printing wrong colors (red was missing) today. After speaking to Phone support personnel and going through many tests, it appears that the 02 cartridges all need replacing. I had an inventory of cartridges most with a warranty date of 2012 and have replaced the cartidges in the printer. It started to print OK and then about 5 pages later, started the same problem. Appears that the red is gone.
Evidently these cartridges are dry even tho they have a date of 2012. I purchased them in September from HP online and had them stored in my office cabinet. Most of the cartridges are from the Malaysia location.
My questions:
1) is there anyway to tell other than the color not printing, if the cartridge is really dry?
2) Has anyone else had a problem with the Malaysian cartridges?

According to the HP Page Yield site the following printers use the 02 cartrdiges:
Compatible printers (released since July 2005)
» HP Photosmart 8200 Printer series
» HP Photosmart D7100 Printer series
» HP Photosmart D7200 Printer series
» HP Photosmart D7300 Printer series
» HP Photosmart D7400 Printer series
» HP Photosmart 3100 All-in-One series
» HP Photosmart 3200 All-in-One series
» HP Photosmart 3300 All-in-One series
» HP Photosmart C5100 All-in-One series
» HP Photosmart C6100 All-in-One series
» HP Photosmart C6200 All-in-One series
» HP Photosmart C7100 All-in-One series
» HP Photosmart C7200 All-in-One series
» HP Photosmart C8100 All-in-One series
Bob Headrick, HP Expert
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HP Officejet Pro L7580 - Yellow Ink Cartridge keeps popping out although it's brand new.

Hello,
I have had this officejet printer for about 4 years. I have never had a serious problem until now. A few days ago I replaced the yellow ink cartridge (88XL) because the ink indicator showed it as being completely empty. After replacing the cartridge with a brand new cartridge from OfficeMax, the cartridge pops out while I'm trying to print or copy something and the displays says that the yellow cartridge's ink level is not enough and needs to be replaced.
It seems at first glance that this is a mechanical problem concerning the yellow ink slot; however, I'm not sure. Or I suppose the problem could be related to the cartridge itself. To get around this problem, I've held down the cartridge and stuck a small pencil in the opening where the small latch of the "ink cartridge compartment cover" normally goes in. That way I've been able to print, but it's really a hassle. And honestly I don't think this is the real solution to the problem.
If anyone knows how to resolve this issue, I'd like to hear from you. Please let me know as soon as possible. Worst comes to worst I will have to go out and buy another printer.

Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated.

Color Ink Cartridges all running out very quickly

Hi,
I have an HP Officejet Pro 8600 Premium. I purchased it because the store display bragged at how much more econimical it was to run compared to a laser printer. I mainly print in black, but I occasionally print some color pages here and there. When my black cartridges started getting low, I received a message on the screen saying it will need to be replaced soon. At the time, all of my color cartridges were between 50 and 75% full. When the black cartridge did run out, I replaced it and within a few minutes, the first color cartridge said it was empty and I could not continue printing until it was replaced, even though I was trying to print only in black anyway.
I could not understand why it would have ran out when it was still well over half full a few minutes before and I was only printing with black ink. I went ahead and replaced it anyway. A few minutes later, the same thing happened again with the next color and then after that with the last color. I had to replace all 3 color ink cartridges in order to even be able to print just black text.
This was a couple of months ago. Today I ran a printer status report and saw my page count. I have printed only 1325 black pages and 312 color pages. That means I went thru close to $100 worth of color ink for only 312 pages?! The number I actually got out of those cartridges is actually even less because I have printed quite a few since then to come up to that number. How is a printer like this anyway economical like their display said? That's over 33 cents per page and I'm not talking about printing out hi quality photos or anything like that....these were just a few flyers with a few small pics and some colored text.
I don't understand how if I prnt mainly in black at draft quality, how I can run out of colored ink so fast. I have loved the way the whole machine worked, but if it goes thru ink that fast, I'd be better off having anything I need printed in color done by a professional printing service....it would be cheaper than what I've been paying per page with this!
I really wish HP would step up to the plate and either take this printer back or figure out a way to make it use less ink. By the time I get a years worth of use out of it, I'll have spent well more in ink than I have on the printer itself.
Has anyone else experienced problems like this, or is there something wrong with my printer?

Hi tom19382,
Welcome to the HP Forums!
I see that your HP Officejet 8600 premium is running out of ink quickly.
I have some questions for you:
1.) What Operating System are you using Windows or Mac? What version? That way I could provide the settings for black ink only.
2.) Are you using regular or XL size cartridges?
3.) Are these cartridges HP Genuine or re-fills?
Hope to hear back, and have a great day.
RnRMusicMan
I work on behalf of HP
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Ink cartridge problem lock out

Hi.New user. New printer. Printer has colour and black catridges. I have run out of ink before and changed both black and colour cartridges. My wife ignored low black ink alert and now the printer screen shows :- Ink Cartridge problem. The following cartridges must be replaced.The rest of the screen is blank except for a little black bow-tie. No other bars or colours, no buttons no icons. I have changed the black ink cartridge (twice) to no avail. I have downloaded new software (update release 30th july). I have cleaned contacts etc. No fix so far. HP printer and scan doctor just tells me to fit a new cartridge. I can print with the black cartridge removed. ( Single cartridge mode) .Next move is to reset to factory defaults but I haven't found out how to do that. HELP ! PLEASE!

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
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Ink Cartridges drying out

I bought this HP7510 - it prints really well and the wireless feature is brill - BUT the printer isnt used for a a few days the cartridges dry out and it wont print any more. I then have to buy new cartridges. Ive spent many times the cost of the printer on cartridges already. Is there anything that can be done?

Hey @johndfleming,
Welcome to the HP Support Forums!
I understand that after a few days of not using your HP Photosmart 7510 e-All-in-One Printer, your ink cartridges appear to dry up. I would like to assist you today with resolving this issue. These printers have an energy saving mode built into them where they will go into a 'sleep mode' to save power when you're not using them. I would recommend not turning your machine off which would then allow the printer to go into a 'sleep mode'. Being in 'sleep mode' will allow your printer to wake up and perform maintenance so the cartridges will not dry up. With that being said, it is unusual that after a few days, even with power off on your machine, that the cartridges would appear to dry up. Usually cartridges will dry up after being stored for weeks inside of a printer that is not being used, or if cartridges are being stored outside of the printer. Therefore, rather than the cartridge drying up, your machine may actually have a printhead issue. The printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If the printhead is defective, than your cartridges and print quality will be affected.
If this issue happens again, instead of replacing the cartridges, I would recommend running a clean of the printhead. To perform a clean please follow the steps below.
Load plain white U.S. letter or A4 size paper in the input tray, if it is not already loaded.
On the printer control panel, touch the Setup icon (), and then touch Tools.
Touch Clean Cartridges. The printer clean the printhead and prints a Print Quality Diagnostic page.
Review the print quality on the test page.
If a the Print Quality Report prints perfectly after performing the clean, than you should have no issues continuing to print with those cartridges.
For proper cartridge storing and handling instructions, please review the following information:
Keep ink cartridges sealed in the original package until they are installed. Store at temperatures between -15 and 35 degrees Celsius (5 and 95 degrees Fahrenheit).
To keep cartridges from drying out, if you need to turn off your machine, always turn the printer off using the Power button, and wait until the Power light goes out before you pull the plug or turn off a power strip. This allows the printer to move the cartridges to a capped position.
If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. Outside of the printer, if unprotected, cartridges begin to dry out. If the printer uses separate ink cartridges and printhead, the printhead can be damaged if cartridges are not installed.
Storing Opened Cartridges and Printheads
Please respond to this post with the result of running a clean of the printhead. I look forward to hearing from you!
X-23
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DeskJet 5550 won't print after installing new black ink cartridge.

I recently got a new Dell computer with Windows Vista 64-bit OS. Printer was working fine until I replaced the black ink cartridge. It printed out the check page like normal after installing the cartridge but will not print anything else now. Not even a test page. I tried pulling the cartridge out and putting it back in. Tried unplugging the plugs on the back of the printer and plugging back in. Tried turning the printer off and back on. Also tried restarting the computer. I downloaded the HP Print Diagnostic Report and it could not find any problems. Could there be a problem with the ink cartridge itself?
This question was solved.
View Solution.

Well first I went and bought another black ink cartridge to rule out the cartridge being the problem. That was not it. So then I unplugged the printer and cleaned it thoroughly and plugged it back in. Still didn't work. So I went into the properties on my printer and started messing with the settings. FINALLY I FIXED IT! I clicked on the Advanced Tab and then clicked on Print Processor. I then changed it to WinPrint and retried the Print Test Page on the General Tab and it worked! Woo Hoo!

New Ink Cartridge but can not print out/copy any document.

I have HP Printer Deskjet 1050. I've just bought 1 x Original HP Ink Cartridge Colour Black No.61 that can be used as well for my HP Deskjet 1050 (because I could't get No.802 Black Cartridge). I have pulled out the empty one and pushed the new one in until I heard snap sound (I've followed as what is in the instruction poster). Before my old Ink was empty, I was able to print either black or colour. Now, after I've got new one pushed in, I couldn't print nothing, even the alignment page doesn't automatically print out after all cartridges are pushed in and cartridge door was closed. My Black Ink warning light is blinking all the time. I can scan to my computer/laptop but can not print it out or make copy from the printer. This printer is not compatible for my laptop with OS Windows 8.1 (64-bit), but I was able to use my printer for printing thru my laptop by using HP AiO Printer Remote. Please help?

Hi @KroebY,
Welcome to the HP support Forums! I see you have replaced the black cartridge on your HP Deskjet 1010, but it is not registering the new cartridge. You are unable to copy or print, you can make a scan. I notice you said your DJ 1010 was not compatible with the Windows 8.1 Operating system, there are full feature software and drivers available for your printer.
Let's start troubleshooting the print quality issues: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
Does this help, are you now able to print and make a copy? If yes, continue below:
Now, the software:
1. Unplug the USB if using a direct connection.
2. Remove the HP DJ 1010 software from your computers Control Panel's Uninstall a program option.
3. Restart the computer.
4. Make sure all the DJ 1010 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
5. Now go ahead and download the software and drivers for your DJ 1010 (DO NOT plug in USB until the software prompts you to):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-117518-4&cc=us&dlc=en&lc=en...
6. Go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if you are not able to print, and if the installation was successful. I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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How do I tak out the ink cartridge on HP Officejet Pro 8600?

Need to remove my ink cartridge to buy a set backup. How do you remove the old cartridge?

The HP Office Pro 8600 series consists of 3 model variations. I have the Plus version. All functions similiar.
With the power 'ON', grip the side of the front panel (left handed) just below the HP logo. The entire panel will swing down. The ink cartridge bay will move from the right to the left. Push on the cartridge, and it will pop-out.
Manual, see pg 13 and 92. WARNING per HP: Never turn off the printer when ink cartridges are missing.
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Why are my new ink cartridges with my new printer running out so soon?

The answer is simple, this information is directly from HP tech support themselves.
( The ink cartridges that come with new printers are complimentary and are not full and the ink status monitor that is used in the HP software is not accurate.)
Also the more you use the cleaning utility to clean the printheads use most of your ink.
This means that when you get a newprinter you have to buy new cartridges on the spot while you are purchasing the printer because you will running out very soon.

What printer model? Where are you located? The statements you make about starter cartridges are not true for any HP Inkjet sold in the US afaik.
It is true that running cleaning cycles will use ink. Running excessive cleaning cycles is not a good idea, besides using ink it can shorten the life of the printer. It is unusual for cleaning cycles to be needed at all during the life of a typical genuine HP cartridge.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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I am trying to print a document. The light comes on that the Cyan ink cartridge is out of ink

I am trying to print a document. The light comes on that the Cyan ink cartridge is out of ink....it is at least half full...i have shaken it, disconnected the printer from power source and the pc...still will not stop flashing. Oh, sorry...it is a hp business inkjet printer
Windows XP

It could be that the cartridge failed. Replace it with a new one and check.
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OfficeJet 7610 Ink Cartridges out of ink error can't be correct

I purchased an OfficeJet 7610 a few months ago. I have barely used the color ink. Recently I received a low ink error message for the colors. That made no sense to me, but then I realized that these are just "estimated" ink levels. I read that I will still be able to print until the cartridges have run out of ink. However, not long after that I received a message that the magenta needed to be replaced. This made no sense since I hadn't used it. Then I replaced it anyway and received errors right away for the Cyan and Yellow cartridges that they needed to be replaced too. When I clicked to ignore the yellow cartridge error message, it would no longer even let me print in black ink.
I am positive that these color cartridges that came with the printer were not out of ink. Yet, the printer forced me to replace them. I also am confused because from what I read in the help center, I should be able to continue to print in black ink only even if the color cartridge is saying it needs to be replaced. However, with the yellow one, that was not the case.

There are several cases where color ink would be used even if you are printing mostly black and white:
Some ink is used to keep the printheads from clogging as they are waved around in the air while printing black.
Color ink is typically used for printing graphics unless "Print in Grayscale" and "Black ink only" are selected. The color drops are much smaller and give better print for graphics.
Ink is used from all colors when a new color cartridge is installed to remove air from the supply tubes.
Black ink is not used to print on photo paper. The pigmented black ink is not compatible with photo paper, color ink will be used even when printing B&W on photo paper.
The document here described how ink is used.
Bob Headrick, HP Expert
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Replaced ink cartridges and no ink shown on new print outs

I have a HP 8500 a9110 printer. I just replaced all three color ink cartridges (black cartridge is still good). After replacing, I tried to print and all that comes out are white print outs with no color or very slight tone. I attempted to go Tools and clean and align heads. The clean worked but received failure on align option. I turned off and unplugged unit and also removed and put back in new ink cartridges. I also removed the both heads and cleaned off with soft cloth. Has anyone experienced this issue before. Any assistance is appreciated.
This question was solved.
View Solution.

Hi vegasbuddha,
Sorry to hear that you're having problems.
Are you using HP genuine cartridges? I'm asking because using any other cartridges could result in many hardware
problems and issues also in ruining the printer.
If that's not the problem, can you take a look at this link and see if you've missed any steps in replacing the cartridge?
Replace Print Cartridge
After replacing any cartridge, the printer should automatically print out a diagnostics page.
Also, cleaing the cartridges could help in this case. The instructions to do so are in this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02207121&lc=en&product=4083969&tmp...
Let me know how this goes and hope this helps!
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Replaced ink cartridge--still saying ink has run out

replaced ink cartridge--still saying ink has run out-----ran cleaning---what now---mx882

Hello.
Please check to make sure that the correct genuine Canon ink tanks are installed. The printer uses the following ink tanks:
CLI-226BK
CLI-226M
CLI-226C
PGI-225BK
CLI-226Y
If additional assistance is needed, feel free to call us at 1-800-OKCANON.
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Why does my printer work but the paper comes out blank. ink cartridges are full.

My printer sounds like it is printing but the paper comes out blank. The ink cartridges are full.

What printer model - there are about a dozen HP Photosmart Premium models including the c309a, b, c, g, h and n and the c410a,b,c,d and e.
There are a few things to check - I would suggest running up to three cycles of print head cleaning from the front panel or toolbox. Do copies also come out blank? Try the steps in this page, starting at about Solution 6. Does any ink at all print on the test page?
For some models there are firmware updates available that are only delivered through the web connection. Make sure the printer has been connected and perform any updates that are available for the firmware.
Bob Headrick, HP Expert
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If your problem is solved please click the "Accept as Solution" button ------------V
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HP Photosmart 5520 Not Printing Black; I'm Out $58.99 For HP Ink Cartridges I Can't Use

So after my printer stopped printing in black ink, I came to the forums to research the problem. I tried all of the recommended/suggested "fixes" to no avail. Upon realizing that this is a known issue with these printers, and after speaking with an HP tech via phone who informed me that the printer is broken, I spent the rest of my morning trying to get someone at HP to please compensate me for the $58.99 that I spent on the HP ink cartridges that I can no longer use or return -- it was only after I installed the new cartridges that I learned that the printer is broken -- toward the purchase of another HP printer. (I was perfectly willing to buy another HP printer because the 5220 has been fine for us.)
The best they could offer me was $17 off a $99 replacement printer that is *not* compatible with the new ink cartridges that I currently have. So, according to my math, that would be $58.99 + $82 = $140.99 to be able to print again.
Not exactly a great deal, IMHO.
Very disappointed with HP customer service. Will not be purchasing any more HP products.

@docmom,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
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02 ink cartridges prematurely drying out

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