10.3.1 OS update for Q10 purchased on EPP

Hello,
I'm an ex BlackBerry employee and use a Q10 on Rogers network that I purchased on EPP. I still haven't received the OS update.
Is there anything special to do to get the update for EPP devices?
Thanks,
Sylvain
Solved!
Go to Solution.

On the chance that your Q10 is similar in this respect to one purchased from Shop BlackBerry, remove the SIM and use wifi, and check for update. There are additional suggestions at http://www.blackberry.com/btsc/KB36767
- Ira

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10.3 Update for Q10 in US

Is there going to be a 10.3 update for Q10 in the US? On T-Mobile service. Tried looking for update through settings on phone, on backberry website and through link software. Nothing. Any idea when?

No one here can say, or knows. Presumably BlackBerry has released 10.3.1 to T-Mobile for the respective T-Mobile branded models. It is up to T-Mobile to release it to it's users, but T-Mobile almost never announces a release before it is released.
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Hello,
I have BB Q10, as 10.3 update has officially launched some time ago, I still have not got any update message.
What should I do, and may be there is other plans to roll out update for BBQ10
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bambam417 wrote:
I have been told by Blackberry that the 10.3.1 release was pulled in Canada. Since I just had to wipe my phone back to factory settings to clear the bugs caused by the 10.3.1 system, I do not think I will be upgrading any time soon.
It was, and then 10.3.1.2558 has been released.
Read up > Article ID: KB36755 After upgrading BlackBerry 10 OS to version 10.3.1 the volume for notifications is noticed to be significantly lower than in the previous version
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Update for Q10

Does anyone know how I can get the 10.2.1 software update for my q10 on the Verizon network? I tried with connecting to the BB link and it says I'm up to date. HELP

Verizon has not announced any dates for the release.
Let them know on twitter that you're waiting... @VerizonWireless
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Ok it's Feb 4th, where is the dang 10.2.1 update for Q10???

Seriously, I've been waiting patiently as are alot of other people, and enough is enough. I have restarted my phone, checked out my software updates, connected through BB Link, nothing. NOTHING. Where is the dang update??? Everything I've read says it's supposed to roll out today, even Verizon info has said that. So where the F is it? This is ridiculous. I have been with Verizon for 5 years, and I've been happy til now. This problem here, taking forever for the update, is pathetic. Verizon has clearly shown they don't care much about their BB customers. If I don't see the update by the end of the day, I'm going to storm into my local VZ store & ***** someone out until they can get the freaking update on my phone. I mean for F'sake, my fiance has the Z10 & his update came last week, first thing in the morning. But my Q10? It's halfway through the day and nothing. Flippin ridiculous

Well if you go to the store and I quote, "***** someone out" then they will not help you. You might possibly get kicked out of the store.
You would apparently rather have them update it ASAP rather than test it to make sure you won't come across issues.
Look at the Galaxy S3/S3 Mini. Eveyone wanted the update ASAP, complaining left and right, threatening to cancel. So the code was released and phones were updated before they could completely test it. Now everyone wants to reverse the update because of all the issues, it essentially turned their phones into expensive paperweights.
Be thankful they care enough to test it completely before releasing it on the Q10 otherwise you'll end up with a brick for a phone.
Patience is a virtue
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I SERIOUSLY NEED HELP HERE__OS 10.3.1.1779 UPDATES FOR Q10

I got a pop message to update my os to 10.3.1.1779. I bought about 1.5gb on my etisalat but If I try the update, what I see is - you are connected to etisalat. this update is too large to be downloaded over this network.please use a wi-fi network instead. But the phone browse normally and I do chat normally. But why is the update not working as others. Sombody please help me out!!! {REMOVED}
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use
Solved!
Go to Solution.

The message is normal and telling you to connect to WiFi to peform the update.
Find and connect to a WiFi router for the upgrade (and I'd recommend that you be connected to a wall outlet charger as well).
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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10.3.1 OS update for Q10 purchased on EPP

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