$10/month/line loyalty credit problem

In April I called VZW asking if there was any better plan or something they could do for longtime customers in light of the better deals that other carriers were offering.  I was told that I could get $10 per month/phone on each non upgradeable line.  At the time, that was two lines for me.  Shortly thereafter I upgraded my phone, so we had three lines that should get $10 off each month, for a total of $30.  This was to be for one year's time.  Since that time, I have only received the $10 off of my line, four times. I have called so many times asking for help and all they came up with is that the other two line's discounts were cancelled out when we had to temporarily add more data to avoid overage charges.  I do not understand how this would cancel out any discounts, but that is what I was told.  I have also been assured several times that it was being looked into and that the discounts should start again. I am beyond frustrated with how this has been handled.  I have tried, without success, to get the email or phone number of someone in corporate.  No one will give me this information.  Has anyone had something similar with their account and has it been resolved?  I stayed with Verizon because I felt like I was at least getting something in consideration for longtime affiliation.  I am going to check out other carriers and see what my options are.

I recently had this happen where they promised credits that never appeared. They used them as a way to offset upgrading my plan and device. Now my bill went way up and no loyalty credits.

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