100MB rolling data NOT WORKING! Customer services deny it exists and hang up!!!!

Roll back to last christmas. Oh what's that Kevin Bacon? Free rolling data for life if you top up during a set time!? I'm in; ORDER CONFIRMATION
YOUR ORDER NUMBER IS xkn********
Don't forget to tell us your order number when you get in touch.
YOUR ORDER SUMMARY
PACKAGE 1 OF 1
EE Pay as you go Combi SIM Pay Today Pay Monthly
FREE
SIM
£5.00
Top up
Free 100MB data every month
FREE Free 100MB data and the only condition is that you make a connection once every 180days to keep the sim active. SWEET! That's strange though, whenever I logged into manage my account it only ever showed a 50MB starter allowance. Nevermind, I'm sure once the 50MB is gone the deal will kick in right? 4 months of extremely light use later (~50MBs worth) and the data side of the sim dies. I must now top-up to get online? Waiittt a minute, no no no! This isn't what I (literally) signed up for. And now; I've called EE a few times, always getting put through to the Indian call centre where the only thing lower than the quality of the VOIP connection is the operators grasp of English. During the first calls the guy added 100MB to my account but told me to wait until I was called back by someone who knew more. That call never happened but the 100MB data was removed. Now when I call they DENY the offer ever existed and actually hang up half way through a sentence like it's an accident. I'm a customer, I paid for a service you are NOT giving. Sure it's only a fiver, but this is the kinda stuff that gets you on WatchDog! 150 is a deadend for me, SORT IT PLEASE!

As I said above I was given a 50mb starter allowance that (due to extremely light usage) didn't run out for quite a while.
Just got off the phone after finally getting put through to someone who could understand me, I've now been told the offer was never active on my sim and that IT WAS MY RESPONSIBILITY to have got it sorted while the offer was still active. Even though data WAS working as far as I could tell and I recieved the sim at the very end of the offer dates anyway. But now that the offer is over, it's impossible to activate it.
And that's that. No apoligies, no "have this instead". Just "you should have known" and "you have a normal PAYG sim now".
Since when is it the customers job to do EEs job!!!
Absolute BS. Complaints on the way.

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