11.1.4 and 11.1.5 not working in windows 7 64bit

I updated to 11.1.4 and experienced the same problems as many others- uninstalling and re installing eradicated the error messages but the store never opened and my phone would not sync.
I've up graded to 11.1.5 and now it is freezing, crashing- including the laptop and the problems with the store and phone remain- my phone shows an error message saying it is unsupported- is this because it is a standard 4?
Any ideas?
SisterM

When do you see that error message, when you update or launch iTunes? And does QuickTime launch normally.
What versions of iTunes and QuickTime Player are installed on your computer? We'll want to get iTunes updated to 11.1.5, and Quicktime Player updated to 7.7.5.
This Apple doc also has info that can help -> iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

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From: Adobe Forums <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Thu, 1 Dec 2011 01:15:42 -0800
To: Leonard Rosenthol
Subject: Re: Plugin created using C++ 6 and Acrobat 6 SDK Not Working in Windows Plugin created using C++ 6 and Acrobat 6 SDK Not Working in Windows
Plugin created using C++ 6 and Acrobat 6 SDK Not Working in Windows
created by gomfp49<http://forums.adobe.com/people/gomfp49> in Acrobat SDK - View the full discussion<http://forums.adobe.com/message/4056529#4056529

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