120GB iPod Classic Wheel Sensitivity

I bought a 120GB iPod Classic from Best Buy in January and I find the click wheel sensitivity is really, really bad. As in, I have to press the center button in order to scroll most of the time. If that doesn't work, I have to flip the hold switch so it'll work. Even when it does work, the movement is incredibly choppy (you can imagine how annoying this is when I'm trying to fix the volume).
Is this normal or will Apple be able to do something since it's still under its one year warranty? I'm just really frustrated that I dropped $280 dollars on something that doesn't even work well.

I'm having the same problem with a brand new Nano. If that's the way the "new" iPods are working, it's completely unacceptable! Mine hangs up and even pressing the buttons does little to help it because I end up pressing them 5-10 times before anything will happen. I've sent an inquiry to the support team, so it'll be interesting to see what they recommend. I'll re-post if I receive any useful info about it.

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