£127.99 Connection Charge!!!

Hi, I wonder if anyone can help me before I end up bald from pulling out my hair after having no luck with sorting out my bill.
It all started in November 2009, my husband sold his business so we telephoned bt to change from a business line back to residential (we had a residential line when we first moved into our house) and didn't have a problem changing to business, but changing back to residential well we had nothing but trouble.
After numerous telephone calls and business saying we were no longer a business customer and they couldn't help and residential saying we were not a residential customer we wasn't sure who we belonged to, anyway after 3 months in February last year it was finally sorted and we were a residential customer again. We decided to change our phone number as we still had the same business number and ended up unplugging the phone for constant calls night and day, I was assured this was an easy process yeah right after 3 different numbers and numerous dates the number would go live it never happened and I was so fed up phoning and spending half my days on the phone to bt I gave up and we have kept the same number (the calls have died down now.
So for 9 months things were ok phone was working fine except for some reason we had to press 9 for an outside line still as if we still had a business line and as this wasn't such a big deal i never contacted bt really couldn't deal with all the stress!! and left it as it was.
Then in December I received my bill and was shocked to see a ONE OFF charge of £127.99 for a line installation. So back on the phone again more stress and half my day's on the phone to bt trying to establish what this line installation is for, as i have had a fully working line i have been able to make and receive calls, I have been told it is the charge for changing from business to residential but as that happened back in february why am i only just being charged??????? I have spoken to so many people about this including a manager and basically been told this is the standard charge, and i will have to pay it, if this is the case why was i never told about this charge when i first telephoned to change over because NOT ONE person out of the hundreds i spoke to advised me of this. And looking at the installation charges on the website it states there will only be a charge if there is not a working line into the property, but i have had a working line for the last 4 years.
I have made a complaint online but no one has bothered to phone or even send an email back about this, and as i have not paid the bill, my phone line has been restricted and i am unable to make outgoing calls. Considering i have been a customer with bt for the last 15 years and never used another provider i feel very let down by bt and if this carries on much longer i will be cancelling my contract with bt and definately going to another provider.
Can anyone advise me if this charge is correct and if it is why 10 months later did i get charged????
Thank you.
Kerry
Solved!
Go to Solution.

Hi KerryAnne,
Thanks for the post and you are very welcomed to the forum. This sounds like an absolute nightmare. I am so sorry for the poor experience you have had. I can certainly help you with this.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
I will own this case until full resolution so once you drop me an email please don't call into BT as this may confuse the situation if to many people get involved. I am sure I can sort this out.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

My iPhone 4s is stuck after attempting to download the latest update several hours ago. The screen shows picture to connect charger cord to iTunes however, when i do, iTunes is not detecting

My iPhone 4s is stuck after attempting to download the latest update several hours ago. The screen shows picture to connect charger cord to iTunes however, when i do, iTunes is not detecting the phone when I plug it into my lap top. that has never been a problem before now. please help? I have been with out a phone for hours and I am losing a lot of business.

TS3694 I downloaded version ios 7.0.2 and then software collapses. It shows an itunes logo ang connection charger. I connect it to pc but it has trouble restoring data.

I downloaded version ios 7.0.2 and then software collapses. It shows an itunes logo ang connection charger. I connect it to pc but it has trouble restoring data.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

Connection charges

Looking at the £22 ish 400 minutes to landlines in Ukraine but it's not clear if there
Is a connection charge taken out of the £22 or charged by broadband provider (Sky). Tariffs have changed by all telecom providers on 1st July 2015 ie using sky with
Telestunt I get charged a connection fee, a per minute access fee and a per minute usage fee! Is Skye just the per minute fee taken from subscription or am I going to get a surprise change on my skytalk anytime account also?

'My vendor has a BT line with BB from Sky. He uses his line for business and wants to cease his number to stop me getting calls for his business.'
Is his phone service also with Sky or BT Retail?
'It would be effectively allocating a new number to the line with no external work involved.'
If the Sky the current owner has is provided by LLU at the exchange when he ceases his account the line at the exchange will be unjumpered.
When you place an order they will allocate you a number, someone from BT Operate will set this up on the Exchange Equipment. a Frames Engineer from Openreach will then have to go out and jumper the allocated Exchange Side of the line, where your line has been provided by BT Operate to the Line Side of the Main Distribution Frame, as well as any broadband jumper that needs doing.
The chances are if the vendor does have his Sky provided by LLU your line will be allocated a new E-Side, that's the cable between the exchange and the cabinet. If this does happen then a Field Engineer from Openreach will be sent to connect the E-Side cable to the D-Side cable. Problem with allocated D-Side cables is they are not always correct, they could tell the engineer to jumper the E-Side to D-Side 27 but D-Side 27 might be faulty, already have a working line on it or whoever wrote down the routing was supposed to type 278 but missed out the 8. That's why 99% of engineers don't trust the routing they have been given and will want to access you house to firstly, measure how far back the line goes and also connect a tonner onto it so when in the cabinet they can prove which pair you are on with their amplifer.

Connection Charge Special offer

Hello,
Can please someone explain to me what this 18 month Connection Charge Special offer means when you opt for bt services to a place that needs an installation of a new line (co avoid paying the 130pound fee)
i obviously understand that you start a 12 or 18 month contract for phone line and internet, but if you decide to finish the contract before the minimum term, do you need to pay anything other than the early termination fees for the package you bought?
i hope i make some sense.
thanks

Hey thanks for the reply
but its still not that clear to me.
because everyone i ve asked in the company no one has given a definite answer.
as i said i do understand that you pay http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF... depending what you got.
But if you didnt pay for the installation of the line that is 130 pounds. will the make pay it in the end for ending the contract earlier?
always bearing in mind that if that happens in a rented accomodation you always know that someone new will move in the property and they will definately carry one the service you left. (so its not really a loss for the company but anyway)

Re: £130 connection charge......

hi mate im having a similar problem,i applied for an online move and was told there was no connection charge,i had to wait seven weeks until they could move my internet and i still had to pay for the 7 weeks whilst i wasnt in the property. They then came to install my internet and on my first bill since it has a 130 pound connection charge. i then rang up and recieved a call back and was told that if i didnt have the confirmation email they couldnt remove the charges even though i was told no charge in the first place and i havnt recieved a call back off them since i have found the email. can anyone help me get this sorted?

Hi clintscott Welcome to the forum.
The reply you have posted to is over 2 years old, if you are having an issue you would like help with you maybe off better starting a new thread.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Connection Charge for £29.99 Special Offer & Broad...

Hi Guys,
I have recently reconnected to BT by taking up a £30 connection charge offer.
The offer was to charge £30 (instead of £125) for installation if I took up an 18 month term and elected to make 10 billable calls (could be from my weekend allowance) per month.
At the same time I had BT Total Broadband setup also, at the moment I have not setup Broadband Talk so the HomeHub is just defaulting to land line calls when I dial out.
My question is, if I setup Broadband Talk, does anyone know if the calls I make through it are counted as part of the 10 per month I need to satisfy the offer conditions?
I'm just thinking that if I set it up, others in the house may well get confused by needing to dial 5 on the hub phone in order to get onto the land line, obviously if BBTalk calls count towards the 10 I need to make this wont be an issue.
Thanks

Thanks, John; I appreciate your help.
Reading my way through that thread is a little frustrating as I try to see which people have similar issues and which responses may or may not apply to me. My problem is that when I try to switch plans or upgrade I'm not presented with the special offer of $29.99 for the complete plan. I'm only offered the $49.99 option - or the same option paid up front.
I wonder if there is a way to speak directly with someone at Adobe and get a specific answer to my circumstance?
Thanks,
Terry

First bill has a connection charge?

I recently signed up for a phone and broadband package.
I've just got my first bill. It includes a £124.99 connection charge.
Although I had a new line installed, I was told that you don't get a line connection charge when you take out an 18 month broadband package at the same time. What's going on?! Anyone at BT care to explain?!
The ordering process was a complete mess and I'm worried BT are going to claim that the phone line and broadband orders were two separate entities, hence a connection charge.

That is strange because when I signed up on the 10 FEB this year I got the £-124.99 connection charge credit, so your best bet would be to recheck on your bill on the part that says "How we worked out your bill" if the connection charge special is listed on it.
If that isn't there then my best guess would be to do this.
Send an email to:
[email protected] with your BT account and telephone number, and one of the moderators will be able to assist you further, also provide them a link to your forum message "http://community.bt.com/t5/Bill-Queries-Call-Packages/First-bill-has-a-connection-charge/td-p/3997"
My Motto:
Going to kill my HomeHub 2 very soon.

Iphone 5s stuck on red battery connect charger screen???, iphone 5s stuck on red battery connect charger screen???

have iPhone 5s on charger for what it seems like an eternity and it wont charge. when its unplugged it shows the thunderbolt and connect charger on the screen but when i plug it into the charger it says its charging. i cannot bypass this screen using DFU or home or sleep buttons. when i do press them the thunderbolt and connect charger symbols pop up. any answers???

Connect to a power outlet and allow it to charger for approximately 20 minutes, then try a reset by pressing and holding the home and power buttons until the white Apple logo appears.
If the issue persists, take the device to Apple for evaluation.

IPod Problem w/ Connecting & Charging

Hi-
We are trying to connect an iPod 30gb Video to our computer and are having some problems. First, when the iPod isn't connected at all, it shows the 'Charged' screen. Even if we turn the iPod off, the screen will come up and just stay on. Also, when we connect it to the computer, it doesnt recognize it, either in iTunes or My Computer.
Any suggestions on what to do?

I believe I am having the same issues you had or are continuing to have. My ipod tells me 'please wait. very low battery'.. so i wait. eventually the black screen with the apple comes on, but remains for a very long time. then it begins to charge normally for maybe 5 minutes, it then shows me the battery is fully charged. yet as soon as i uplug it to use it or even try using its contents through itunes it shuts off telling me 'please wait. very low battery'. if this sounds similar to your problem please let me know what you have done to fix it, or what someone has told you to do.
thank you i am extremely frustrated.

My ipod wont connect/charge and is stuck on the home screen while trying to update it

i tried to update it not realizing i needed to connect to itunes so it was on the screen to connect to itunes all day during school til i got home and it wouldn't update so i restored it 5 times and then it wont charge/ connect or restore at all

If there is no passcode on the device, then try making a backup to iTunes. Once you have the backup (or if it's passcode locked and you can't make a backup), then use iTunes to restore the device to factory settings. You may have to use Recovery Mode to do so if there's a passcode on the device (alternatively if you have Find My iPhone enabled, you can use icloud.com to remote wipe the device).
Once it's erased, see if you can set it up as new, and test the touch display. If the touch display is still non-responsive after it's been set up as new, then your device has a hardware failure and needs to be serviced or replaced. If you are still within warranty with Apple, it should be a free replacement. If not, then expect to pay $199 USD + tax for a replacement.

Connection charge

Will this ever get resolved!!!
I was searching the web for broadband and calls packages and decided to choose BT purely because the £16 unlimited offer was right for me, but secondly it CLEARLY states connection included. When you hover over this icon it clearly states free connection worth £130!! Great that's a fantastic offer where do i sign. Before placeing the order i chatted with an assistant on the sites chat feature and asked if this was correct that there will be no connection fee, she confirmed and i placed the order. I got my email confirmation through, nothing stating a charge for connection. A week later a technician arrived, nice chap, and a day later my router arrived and i was online. Chuffed!! Or so i thought!! A few days later i receive a bill through which included a connection fee. Firstly, as i was at work, i got on to the chat feature and asked what was going on. They tried telling me the fee was included as i had not placed the order online!! After bouncing back messages the operator then contradicted herself and said i had placed it online but it had to be placed manually as there was a technical issue, not my fault, theirs!! I called the same evening and again i was fed a lot of rubbish so asked to speak to a supervisor. Disgustingly i was put on hold for more than an hour before i called from my father in laws mobile just to let them know i was actually still on hold!! Finally i got through to a supervisor called Victor, he was very sympathetic and agreed i should not be charged a connection fee, i asked if he could send me confirmation of this which he assured me he would. I stated that if i hadn't received confirmation by seven working days i would cancel my direct debit and he said that was fine. Funnily enough, i had no confirmation and have now been cut off due no payment. Back on the phone i go, once again get contradictory information spouted at me, i question them and get the usual long pause why they flick through their manuals for a response. Again, i ask to speak with a supervisor, Victor infact, but he was not in at that point, apparently!! I am then told her supervisor 'Chris' was in a meeting, how convenient, and that she would call me back before 8pm, which she did not.
I am fed up of wasting my time calling and being told i need to pay something, which i infact should not!! The same deal is still on the website now and they are still having none of it. Typical large companies with their incapable call centres treating customers like we do not know what we are talking about!! I'm sure the officers of fair trading would love to hear about this and quite franckly i have had enough of wasting my time over it so they can deal with it. I will not be paying a penny and will most definitely be finding a new provider.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Problem connecting/charging 60gb ipod.

Anytime I connect the ipod to the usb port, or my apple AC charger it automatically turns off. I have tried reseting it multiple times and the battery is getting close to going dead so I'm trying to get some more info before it dies and i cant do anything with it. I've gone through all the steps and troubleshooting. Went into diagnostics and it couldn't see anything wrong without plugging it in...
Anyone have any ideas?
Thanks

Anytime I connect the ipod to the usb port, or my
apple AC charger it automatically turns off. I have
tried reseting it multiple times and the battery is
getting close to going dead so I'm trying to get some
more info before it dies and i cant do anything with
it. I've gone through all the steps and
troubleshooting. Went into diagnostics and it
couldn't see anything wrong without plugging it
in...
Anyone have any ideas?
Thanks
What happens if you leave it plugged in? It may just need time to show the "do not disconnect"

IPad 1 no reaction on USB Connect - Charging Plug works

Please help me. My used iPad 1 i bought 1 week before is going crazy. When i connect my iPad 1 to my Mac or PC it shows no reaction and plays no sound. When i connect it to Charging Plug it will charge. The iPad is also not seen by iTunes in Revovery Mode. Any Ideas? - Thank you!

Sorry, one more Information! The iPad was working a few days ago on my Mac.

Internet connection charges

I was wondering if anyone has had the same problem and how they fixed it in relation to the Iphone internet charges data usage.
I have connected my iphone to the home wifi and have the bars displaying that I am connected. Then I do some downloads surfing etc., and I am charged for usage via my carrier, 3g Telstra network.
I phoned Telstra help and they stated that to overcome the problem I should remove the sim card every time I am on my home network so I will not be charged. They further stated that there is a problem with the Iphone software not connecting to the correct system and just running via the phone.

An easy test to see if your wifi is working properly is to put the phone in airplane mode and turn wifi on. If your wifi is working properly, the iPhone should connect to the internet through your wifi network.
The Telstra rep was wrong about the iPhone having a problem connecting to the correct system. The iPhone is setup to connect to Wifi first. If Wifi is unavailable or the connection drops, the iPhone connects to 3G then Edge then GPRS.

£127.99 Connection Charge!!!

Similar Messages

Maybe you are looking for