15-r029wm looses audio

I have a hp Laptop model number 15-r029wm windows version 8.1 and the laptop looses audio. i only have audio whe the laptop is connected my tv via hdmi output. I can get audio threw the speakers when i preform a hard reset. When i preform the hard reset the speakers work but the headphone jack does not. when i plug in headphones sound still plays threw the speakers. after preforming a hard reset if i close the laptop, shut it down, restart it, or put it to sleep i loose audio again. Please help.

HI @headquarters83 .
Thank you for your inquiry, I will do my best to assist you.
I understand that when you connect when it is connected to your TV . When you do a hard reset you have audio with the speakers. When you connect headphones you get audio through both the speakers and the headphones.
Would you check the settings for your speakers.
Press the Windows key +C to open charms
Type control panel in the search bar and open it please
Click on hardware and sound to open
Click playback
Select your speakers
Click properties
Click on the advance tab
If" allow applications to take exclusive control of this device" is checked, please uncheck it and click apply
To ensure that you do not have applications minimized and still using the audio please follow these steps to close them.
1. Press Alt+Tab simultaneously and hold them down
***A window will pop up with all the apps, and their icons, that are running on your PC.
Step 2. Guide your mouse over the icons
Step 3. Right click on the icon representing the application you wish to close.
Step 4. Click “Close”.
Have you ran The HP Support Assistant to assist with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to guide you to solutions?
For the headphones. when you have them connected go to control panel/hardware and sound/sound and configure the headphones.
Here is a link to No Sound from Speakers (Windows 8 that you may also find useful. This document address a Microsoft update issue that can cause intermittent audio.
Please let me know the outcome.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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15-r0293wm looses audio

laptop looses audio. says no audio device detected. if i pull the battery hold the power button down for 30 seconds and start back up i have audio but if i close the laptop i hear a ping then i open it back up i have no audio no audio devices no nothing anywhere when it come to sound. please help.

Hello @headquarters83 ,
Welcome to the HP Forums!
I understand the audio does not work on your notebook unless you perform a hard reset. The notebook model you've referenced doesn't exist. Can you confirm if you have the 15-r029wm or the 15-r030wm please?
It sounds like there may be a connection issue with the speakers. Does the same issue persists with headphones?
Also, does it only happen when closing the lid or putting the notebook to sleep?
If it only happens with the speakers it would rule out the soundcard or operating system and means the speakers need to be reseated or replaced. If the issue persists with headphones it could be an issue with the soundcard or Windows.
Make sure your soundcard is up to date. You can download them at the HP - Drivers & Downloads webpage. You will need the exact model or product number to use this page and the operating system you're using. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number? To see which version of Windows you are using click here: Which Windows operating system am I running?
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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I'm working with FCE HD 3.0. I use a Powermac G5-2x1.8. Memory: 3 GB.
Systemdrive: 150 GB.
Internal scratchdrive: 280 GB.
System: Mac OSX 10.3.9. My camera is a Sony HDR-HC3.
My scratchdisk is filled with 188 GB.
I edited a 40 min. movie. When I play the timeline everything is fine.
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G5-2x1.8 Mac OS X (10.3.9)

Hi(Bonjour)!
If there is a song bought on iTune Music Store, you can't use this track.
Did you render an audio mixdown before export ?
Try a test version with just one minute of movie. (set in and out point in timeline and do the print to tape operation).
Try a print to tape from a cold start mac.
Drag your playhead around your sequence before printing (it's seem that this process load the cahe memory, at least in my own experience)
If the problem is still there, you can also do an audio track mix quicktime conversion export (aiff 16 bit) from your sequence, import it into a new sequence, open your previous edited one in editor (option clik), do uncheck audio A1 and A2 target, and drag the video content on V1 in the new sequence. Drag your exported audio on A1 A2.
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Believe it or not, I ended up solving this mystery myself.
And the explanation is quite long, and tediously detailed, but, I’ll try to explain while keeping it as brief, and concise as possible.
The problem actually lies in the setting up, track wise, of your initial sequence.
Ill first explain the correct way, and then I’ll explain why my way did not work.
Be very careful to design your initial sequence, given all the details of the video clips that you’re going to use.
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Always remember to use the “Master” audio track, as your first audio track.
So what happened in my scenario?
Well, first, I forgot to remember that the “master” audio track, or audio track #1, had to be manually assigned by using its drop down selection menu, to pick either mono, stereo, etc. And by me not setting it, its default state was stereo.
Well, I had 3 video clips, only one clip had audio, and it was mono.
So, immediately, that means that my mono audio “WILL NOT” be on audio track #1.
Well, so what?
Well, I also discovered through tedious trial and error, of creating 3 seperate mono videos of me speaking 1 on video 1, 2 on video 2, and 3 on video 3, that once you enable Multi-Camera, in your second sequence, Premiere tracks, …you guessed it, audio track #1.
And at this point, I have nothing on audio track #1, because it was set, by default, to stereo.
Thus why I had no audio, as soon as I enabled Multi-camera.
The true moral, just pay close attention to setting up your initial sequence, and you “should” have no problems.
Thanks once again to all who attempted to help, you folks are great.

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If yu can update:
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iTunes Store: Transferring purchases from your iOS device or iPod to a computer
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newer copy
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Loosing audio when printing to tape.

I used FCE to edit my DV-material. It wasn't ever a problem.
I bought a HD-camera (Sony HDR-HC3) and edited a 40 minutes film from about 4 hours footage with FCE HD-3.0.
Editing is no problem. Making a DVD is O.K. But printing to tape is horrible. I loose parts of the music-tracks. Sometimes dropped frames etc. (And it takes a lot of time: about 4 hours to render!).
Many times I tried to print to tape. The problems exist every time in different places (except one place where the music always disappears).
I don't know how to loose this problem. I always mixdown audio, remove prefs etc. but till now no positiv result.
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G5-2x1.8 Mac OS X (10.3.9)

Hi(Bonjour)!
If there is a song bought on iTune Music Store, you can't use this track.
Did you render an audio mixdown before export ?
Try a test version with just one minute of movie. (set in and out point in timeline and do the print to tape operation).
Try a print to tape from a cold start mac.
Drag your playhead around your sequence before printing (it's seem that this process load the cahe memory, at least in my own experience)
If the problem is still there, you can also do an audio track mix quicktime conversion export (aiff 16 bit) from your sequence, import it into a new sequence, open your previous edited one in editor (option clik), do uncheck audio A1 and A2 target, and drag the video content on V1 in the new sequence. Drag your exported audio on A1 A2.
Do a check for the synch of your movie.
Do not forget to do an audio mixdown before print to tape.
Does your hard drive is fragmented or full at more than 80% level?
Michel Boissonneault

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I have a fairly new cpu (3 months) that I spec'd out from newegg. I am editing in HDV. When I started editing it was working very well. No problems at all. Well as closer as I get to finishing this short film, I am having major issues. I am loosing whole chunks of audio in certain scenes. Video is not playing back. Video is always there, just only playing the first second then freezes (just the video freezes and I can herar the audio) and the timeline bar is moving. I have not changed any file locations or names. Any suggestions on how to fix this?

no known fix of which I'm aware
Actually, there might be. Per Harm's suggestion, details on:
1.) System
2.) Assets
3.) Project
4.) Operations being performed
might help someone spot a common aspect and a solution will likely be forthcoming. If not a solution, someone will definitely have a workaround, until Adobe can address the issue with an update.
In the meantime, you might want to file a Bug Report, but do be ready to furnish all of the details, so that Adobe can replicate the problem.
Good luck,
Hunt

I convert (music) movies to ipod and loose audio but picture is great

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Quicktime, Quicktime Pro and iTunes don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.
See:iPod plays video but not audio.
You need a 3rd party converter to convert the file with both audio and video.
See this for help: Guide to converting video for iPod (Mac/Windows).

15-r029wm looses audio

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