17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.

17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.

You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
...hold down the command and R keys whilst booting to try to get to your Recovery partition. If you can, use Disk Utility to try to Verify your boot drive (usually named "Macintosh HD" unless you've renamed it). If the verification fails, try to repair your hard drive. If everything appears to be OK, restart.
If you can't get into your Recovery partition, your problem is likely hardware related. If so, keep your appointment and see what the Apple techs have to say.
Clinton

Similar Messages

  • My 13" MacBook Pro will not boot up - all I get is blank screen

    The MacBook Pro is only 10 months old and is up to date on all OSX updates. I have been using it all day and suddenly this evening it just went to a blank screen and will not boot up. No fan, nothing. Nada.
    I have tried the following:
    checked magsafe and it is clean of any dirt
    checked battery (pressed button on side of Macbook and got 6 green lights coming up)
    There are no USB peripherals connected
    tried pressing CMD+CNTRL+Start button and nothing happended
    tried holding down start button for 30 seconds
    The mac has not been dropped or had water on it.
    Any other ideas?
    Cheers

    Which OS do you have...if it is Snow leopard then press shift while starting up, i.e., immediately after pressing power button
    if the os is Lion or Mountain Lion press command+r to goto the restore thing and then disk utility to rectify your problem

  • My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star that just does that for hours

    My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star (search icon). It will spin for hours and never go away unless I power off.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • Macbook pro freezes & after a hard restart i get a grey screen &  horiz bar

    i have a intel 2.3ghz macbook pro that is freezing up... and the only way to unfreeze it is to do a hard restart.... then when it is starting i get a grey screen with a while apple logo and a horizontal progress bar near the bottom of the screen? the computer seems to run fine after it starts until it freezes again... usually it freezes a couple of times a day... i have run disk utility and repaired the permissions and also done a disc check.. the disc check said that the hard drive was ok.... i have backed it up via time machine and superduper back up... my laptop is running osx 10.6.7 and it says that the software is up to date... the hard drive is a 500 gig hitachi and was replaced a couple of months ago... i have 105 gigs of free space... any ideas on what is going on? and what i can do to fix it... i am heading out of the country for a couple of weeks on monday...

    I reloaded OS X 10.6 with the install disk (CD) and then upgraded back to 10.6.6 using the downloadable 10.6.6 Update Combo file from the Apple site. Below was the exact sequence:
    1. Download 10.6.6 Update Combo file connected via a direct ethernet connection. I wasn't able to accomplish the download via wireless because my computer crashed before I could get the entire file. I saved this on an external hard drive, also, just in case. I also backed up vital files.
    2. Reinstall 10.6 via install disk. Put disk in drive and restart holding down "C", per the instruction blurb on the CD. This took about 45 min. Note that the "progress" time didn't seem to match what was going on.
    3. After the 10.6 install was complete, I opened and ran the 10.6.6 Update Combo
    After (3), everything has been fine. Total time was about 1 hr. All of my files/programs seem to have made it through untouched.
    I've been tempted to try the 10.6.7 Update, but am still gunshy from the experience. I have a feeling that if one were to use the 10.6.7 Update Combo in (3), things would work out fine. I'd love to know if this is the case, but for right now, I'm pretty happy that my computer is back to normal. Hope this helps.
    BTW I think you can probably restore via Time Machine, but the above is what I did.
    Message was edited by: Jonlove

  • I installed Apple Displays Software 2.1.1, now mac won't get pass grey screen.

    I installed Apple Displays Software 2.1.1 from the disk thinking I was updating my Cinema Display M8149.  After the update I get the grey screen with the scrolling symbol under the apple.  Can anyone help with uninstalling the update?  I don't have time machine activated on my machine and I tried all the resets and that didn't work.

    Ref: Apple Studio Display: Computer starts to Gray Screen after installing Apple Display Software.
    Symptoms
    Do not install Apple Display Software if Mac OS X is already installed on your computer.
    Doing so may cause the computer to start up to a gray screen. 
    Resolution
    Follow these steps if you installed the Apple Display Software included with your display, and are experiencing the symptom described above:
    Start up the computer from your Mac OS X Install CD.
    Reinstall Mac OS X.
    Do not install the Apple Displays Software version 2.1.1 for Mac OS X.
    Verify that the computer starts up correctly ("boots to desktop").
    If the symptom continues, contact Apple.

  • G5 acting very strange and now will not get past grey screen with Apple log

    Hi I have had my iMac G5 for a few years and it was working perfectly up until today ! When I switched it on and it started playing up. Every application I opened would randomly shut down. For instance, Safari would crash and mail would crash, as well as the finder refreshing itself. This settled after a short while. Therefore I thought things were fine until I pressed the < or > buttons in finder and the system would refresh itself ! Weird ! Fortunately I backed up all of my iTunes.
    I can see the hard drive when I hook it up via firewire to my MacBook Pro.
    The problem I have now is that the machine will not boot up ! It gets stuck on the grey screen and after a short while the fans kick in like the thing is ready for take off !
    Any ideas ?????
    Thanking you in advance !

    Apple Discussions!
    Which model G5 iMac do you have?
    http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
    http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh355.html Getting information about your computer
    Depending on your model, try one of the following:
    http://docs.info.apple.com/article.html?artnum=301733 (Ambient Light Sensor), iMac G5 (iSight): How to Reset the SMU
    http://docs.info.apple.com/article.html?artnum=300341 How to reset the SMU on a Power Mac G5 (Late 2004) or Power Mac G5 (Late 2005)
    If the above does not work, see if you qualify for one of the following:
    iMac G5 Repair Extension Program for Video and Power Issues
    The 20-inch iMac G5 Repair Extension Program for Power Supply Issues (Rev B)
    **WARNING: DUE TO SECURITY REASONS, PLEASE DO NOT POST YOUR COMPUTER'S SERIAL NUMBER ON THESE MESSAGE BOARDS.**
    If you do not qualify for any of the above programs hopefully, you have AppleCare and/or your computer is still under warranty & you should contact Apple and/or your local AASP.
    Good luck!

  • Computer won't load past grey screen with Apple logo, even with OS Disc

    I turn on my computer and only gets to the grey screen with the Apple logo and idling circle. After a while, it loads a small box telling me to restart, time and time again, no matter how many times I restart. I've tried holding "shift" to go into safe mode, it won't let me.
    I believe it's originally a Tiger platform, and right now I think it's running on Leopard.
    I just bought a Snow Leopard OS X Disc, and I inserted it and tried to let it load. It gave me the restart box. I held down "c" while starting up, got the restart box.
    Held down "option", and selected the "Mac OS X install Disc"; it went back to the grey Apple logo screen to load, and gave me the restart box after several minutes. Repeated that and held down "c" while loading, still gave me the box.
    Nothing I do with or without the OS X Disc is making a difference. I cannot load anything on my computer, period.
    Can someone please suggest something for me to try?

    Well if you do then turn both computers off. Connect a Firewire cable between them. Boot your computer into Target Disk Mode. After the TDM screen appears boot the other computer normally. If your drive is accessible it will show up as a disk icon on the Desktop of the other Mac. You can then access your files and transfer them to another hard drive.
    Then open Disk Utility. Your drive should appear in the sidebar list. Select the drive entry (mfgr.'s ID and drive size) then click on the Partition tab in the DU main window. Set the Partition Scheme drop down menu to one. Set the Format type drop down menu to Mac OS Extended, Journaled, then click on the Partition button and wait for the process to complete.
    Your drive should now be OK assuming it's not mechanically damaged. Eject the drive from the Desktop as you would eject any removable drive and disconnect the Firewire cable. Shutdown your computer. You can now boot from the installer disc and install OS X.

  • Powerbook won;t go past grey screen with apple logo on start up

    Hi
    I am getting very stressed, my powerbook g4 won;t go past the grey screen with the apple logo when switched on. I need to sort it ideally without another computer to go through but if that is necessary then I will do it. I have tried the RAM reboot but nothing, there is not even the spinning loading symbol just a grey screen - which it will stay on until I turn it off. Someone please help!!!!!!!!!!!!! Not sure of my OS as I can't turn my comp on, but I am running leopard on it

    Welcome!
    First, see if you can boot in Safe Mode, holding the Shift key during startup until you see a message about safe mode. Getting a desktop can take longer because Safe Mode forced some disk checking.s
    ...I am running leopard on it
    Then you should have the install disks. They can be used to boot the computer for repair. Insert the DVD and press and hold the "c" key during startup. That will launch the installer BUT you don't want to reinstall yet. Find the install's Utilities menu and launch Disk Utility. From there you can check the hard drive and make some repairs.
    I need to sort it ideally without another computer to go through but if that is necessary then I will do it
    That would require that your compute work enough to start in FireWire Target Disk Mode. FWTDM lets your hard drive show up on another Mac as if it were an external drive. You can test by starting the computer and holding the "t" key until you get a blue screen with a big yellow FireWire symbol. Looks like this:
    !http://t3.gstatic.com/images?q=tbn:ANd9GcT8uGcDJDrUrECaelR5ash9yA3zuGBakhxrJ9TjfjO_uoCmKQ&t=1&usg=_5RiQv2QkO7UuPLUpiige1MVxdb0=!
    I believe FWTDM's code is in firmware and not on the hard drive , so may let yo uaccess the disk form another computer.

  • Macbook pro  snow leopard 10.6.3 does not boot up. I get a grey screen and a pop up to restart computer

    Snow leopard 10.6.3 does not boot up. Macbook pro. When I push the start button I hear a chime and then the apple logo shows up and the spinnings circle. In a little while a grey screen comes on and  after that a pop up telling me to shut down and restart my computer.I have done that andit still does not work. How do I fix it.?
    richardfromfort pierce

    richardfromfortpierce,
    do you or don’t you have your MacBook Pro’s original grey installation DVDs?
    If your MacBook Pro is a 2007 model, then Mac OS X 10.6.3 was not installed onto your MacBook Pro from its grey installation DVDs, but rather from a white Snow Leopard DVD. The white Snow Leopard DVD does not have any Apple Hardware Test; to run your Apple Hardware Test, you will need the grey installation DVDs which originally came with your MacBook Pro when it was new. If you no longer have those grey discs, you can contact Apple directly and purchase a replacement pair. (They’re not available in the Apple stores.)

  • My macbook pro is not booting up.I haven't backed up my data .apple is offering me to replace the device . could you please help me on hoe do I back up my data

    Please help me back my my data . My system is not booting up.There is some hardware issue.
    Apple is ready to replace my device. But before that I need ro back up my data.

    OK - now it's great that you got into the Recovery partition. When you hold down the option key, do you see your internal hard drive as well? If so, try booting into it and making sure that you set it as your start-up volume in System Preferences.
    If you don't see your hard drive...
    What you should do now is open Disk Utility. You want to see if it recognizes "Macintosh HD" (or whatever you've named your hard drive). If it does, select it and select "Verify Disk". It is likely that you will find some errors - if you do, select "Repair Disk". If the disk repairs successfully, you might want to just reboot and see if you can boot into your normal disk.
    If there are no repairs needed after you verify your disk, try repairing permissions. You'll usually always have some permissions that need to be repaired. After this, try booting into your regular disk.
    Good luck - call back - I'll be up for quite some time.
    Clinton

  • MacBook Pro won't get off startup screen with apple logo. Help?

    Could someone please tell me how I can get my macbook to get off that stupid startup screen with the apple logo? It won't go past that screen and boot properly. I have tried reinstalling OS X didn't work. I tried running a disk utility test and no errors where found. I don't have the time machine thingy so I couldn't try that. Is there anything else I can do before taking it to Apple and l
    paying hundreds of dollars???
    thanks in advance!!!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • I'm running Windows7 on parallels desktop on my new MacBook Pro 13" retina display and I am getting a blue screen with error "bad pool banner". Any help in resolving this would be greatly appreciated.

    Can anyone help to resolve the "bad pool banner" issue please?

    Did you try the Parallels site, since it is Parallels you are having troubles with?

  • G5 Quad won't get passed grey screen and spinning icon

    Hi,
    I can't seem to get my G5 past the grey start up screen. I hear the drive making a similar noise over and over again. I tried booting from CD and works but disk utility doesn't work on it. I slaved it to my laptop and it shows up but then I get an error of failure and then it's de-highlighted.
    Any suggestions is appreciated

    Hi, sounds like the HD is dying.
    I tried booting from CD and works but disk utility doesn't work on it.
    Meaning the HD doesn't show up there, or what?
    I slaved it to my laptop and it shows up but then I get an error of failure and then it's de-highlighted.
    Do you know what the error said exactly?

  • When I boot up my I get a grey screen with a flashing folder with a question mark

    I was trying to set up a bootable Linux flash drive for another computer using UNetbootin and I accidentally selected an empty partition on my hard drive instead of the USB I was trying to use. It went through the install process, and I didn't realize it was on my computer rather than the USB. The computer worked fine, so I thought nothing of it.
    Today, I go to mess with my computer and it is frozen at the login screen. I restart it, and now I just get a blinking folder with a question mark. I try to go into recovery, but it isn't there. Internet Recovery works fine, but when I go to use Disk Utility or to reinstall the OS it cannot find the internal Hard Disk.
    What am I supposed to do here? I don't want to lose all my data.

    greenbil1
    You can contact AppleCare to buy a replacement set of the oringinal Install discs for a nominal cost. You will need the serial number and a credit card to place the order.

  • My Mid 2010 MacBook Pro will not boot

    My Mid 2010 MacBook Pro will not boot regularly, in safe mode, in recovery mode or from original OS DVD. Is this the logic board?
    I've tried resetting the SMC and pram numerous times and even tried switching out hdd's to try and do a clean install on a new hdd.
    If I attempt to boot regularly or from recovery drive the grey apple logo appears for a period before the screen goes black and the power LED operates as though in 'sleep' mode. I'm unable to wake it from this state and the same applies to booting in safe mode.
    When attempting to boot from the OS DVD that was originally packed with the computer it just freezes on the language select option, this occurs with the other hdd's I have attempted to use.
    Any other suggestions to get it working? I fear the logic board has gone and that the repair won't be worth the money.
    Thank you in advance.

    Hi JRC8.8,
    It sounds like you have been on the right track in trying to troubleshoot this issue. You may want to see if your MacBook Pro will boot directly to the Apple Hardware Test, as outlined in the following article:
    Apple Support: Using Apple Hardware Test
    http://support.apple.com/kb/ht1509
    Regards,
    - Brenden

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