$2 convenience fee

Perfect example of the greedy corporate gouging that's angering Americans to the breaking point. Now they want to charge an extra "convenience fee" to pay a bill??? I pay my bill every month as soon as it comes and now they want to whack me for the convenience. Is this a joke?
HEY VERIZON, there are cheaper alternatives for us out there. I'm sure there are many people like me who will be checking them out. My bet is you'll lose more money over this move than you'll take in. Brilliant!!!
Soon to be former customer

fred4405 wrote:
So I just found some information that Verizon is going to start to gouge us out of even more money, that is if you pay your bill on the phone or online with a Credit Card. From what I have been reading starting January 15th, if you pay your bill with a credit card through the Verizon website or on the telephone, they are going to hit you with a $2 "Convenience Fee". If you set up Auto bill Pay with a Credit Card that fee is waived. I don't understand what the difference is if I have it Auto paid or if I pay it when I want. Also the fee does not occur if you do an EFT from your bank account. If you do not think this is right, contact them and complain about it, maybe if they get enough complaints about it they will do like Bank of America on their $5 monthly fee to use debit card and re-think their decision to gouge us out of even more money.
Yea, I saw that also, I am going to start sending in a check every month, and make them process it the old fashion way. Either that, or I am going to take my $300+ phone bill to a Verizon store every month and pay them in pennies...
I was looking through my bill, and I noticed something else that is increasing. I am not sure if this was ever discussed or not, but this is what I saw:
Notice Of Administrative Charge Increase
Effective 1/1/2012, the monthly Verizon Wireless Administrative Charge
for voice and email plans will increase from $0.83 to $0.99 per line for all
eligible customers. The charge for Mobile Broadband customers will
remain at $.06. For information regarding this charge, call
1-888-684-1888. Please consult your Customer Agreement for
information about rate changes
Has anyone else seen this?

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Dear Verizon: $2.00 "Convenience" Fee - Give Me a Break!

Dear Verizon,
I would like to first thank you for all your services over the last 8 or so years. You have been nothing but a reliable service and in times of complete dissatisfaction your customer service has been nothing but extremely helpful.
I have stumbled across several articles bringing to my attention your $2.00 "convenience" fee. Verizon believes this will reduce their fees for chasing customers who don't pay on time. As a die-hard customer and strong supporter of Verizon for the last 8 years, I have always paid my bill online via credit card. Because of the lack of responsibility held by a minority of your customers Verizon feels the need to punish their entire customer base. Sure you say there are "free" alternatives to pay like in-store payments and snail mail, but then where is my "convenience" discount to use these payment options?
I'm filled with much sadness to watch a company that I've stood by for so long to make such a poor decision. When Verizon first screwed it's customers by removing the $100 cash advance for the "New Every 2" and only giving $50, I still stood by you. When the whole phone community went from "dumb phones" to "smart phones" and everyone forced their customers to pay more money for data plans, I still decided to stay with Verizon. When Verizon decided to remove unlimited data and charge a higher fee for their data rates than their competitors guess who still stood by your side? This guy. And when Verizon failed to bundle data packages into family plans again who stayed with Verizon? Me. With this latest move I can't even begin to justify this undeniably greedy money grab labeled as a "convenience" fee to pay my bill. As soon as the last 2-year contract expires in my family plan I will be jumping ship and taking every last soul I can possibly convince to leave Verizon. Do the CEOs of Verizon not follow current events? Take a look at Bank of Americas attempt for "convenience" fees. Wake up Verizon, the whole world is watching.
Sincerely,
Andrew Welsh

Weth handeled one aspect of your question, I'll address the "refurbished" section.
When your phone (software or hardware) "breaks", you have 2 choices to get your phone replaced. Speak with the manufacturer or the cellular provider. The difference is that the provider can send you out a phone and give you time to send in the old one so you dont have to be without your phone for too long. Yes, you will get a "refurbished" phone of the same make and model IF the provider has any of them in stock. There is no alternate or substitute available. (This is part of the agreement that your cellular provider has with the MANUFACTURE)
If you go through the manufacture for a warranty issue, and they replace the device, you sill still get a refurbished device of the same make and model. (you have to send your phone in first)
Remember, Verizon, AT&T, SPRINT, T-Mobile are all CELLULAR CARRIERS and do not make the phones or the operating systems that are in the phones.

Convenience FEE

Instead of finding new was to gouge your customers with a "CONVENIENCE FEE" of 2 dollars to force us to start using auto pay, why not offer your customers a 5% discount to start using auto pay. I think this would go a long way to entice your customers to start using the auto pay service. All these big companies Verizon included have always done what they can to get new customers, but they don't try to keep them once they have them. Instead of finding new ways of getting your customers money with new fees to invoke on the "AMERICAN PUBLIC", why not find ways for them to save money. I know Verizon is in the business of making money, but many business large and small don't seem to see past their pointy little noses and start look at keeping customers for years to come. Maybe, just maybe, if Verizon would start making some changes to the way they do business and start looking at ways to save their customers money instead of always just finding ways of getting more out of us, then Verizon may start adding many more customers to there list for many years to come.

If Verizon charges this fee, I will do exactly what I did to my bank when they wanted to charge for me to use my checkcard --- I closed my account. I have a few months left on my contract, so in the meantime I will simply have my bank send a paper check monthly, which will cost me nothing (through ING) and will cost Verizon a lot more than $ 2 to process. Oh, and by the way I will not pay in advance as I have done in the past. I will wait until the last day to pay.
I encourage everyone to send paper checks for their bills.

$2 convenience fee and .99 admit. fee

Are you for real ? Being in a rescission , people losing jobs, losing homes, fighting to stay alive ! Verizon, do you think this is a smart move, it will cost you more money to process by mail, than online or phone payments. The taxes on our bills is bad enough to cope with !    THIS CONVENIENCE FEE MAYBE A CONVENIENCE TO YOUR COMPANY, BUT NOT TO YOUR CUSTOMERS, I HOPE EVERYONE WILL GET ON BOARD AND STOP THESE TWO FEES !
MY CONTRACT WILL BE UP THIS YEAR   I WILL GO WITH METRO, FOR $53.00 A MONTH, WE CAN GET FREE, UNLIMITED CALLS, FREE GPS, FREE E NET, AND COVER AREA AS YOUR COMPANY DOES !
NO CONTRACT !   YOU NEED TO TAKE BANK OF AMERICA'S STEP AND DO NOT GO THROUGH WITH THIS !!!!!!!!       WHAT HAPPEN TO CUSTOMER SERVICE

This is outrageous! Pay YOU for the CONVENIENCE of PAYING MY BILL!? How stupid do you think we are? I plan to pay my bill at the Local Verizon store and make such a scene every time I have to go in there that your employees will cringe when they see me come in each month!
So you can STICK your convenience fee. When my contract expires I'm outta here. I can get an Android Phone with UNLIMITED calls, data, and messaging for $45 a MONTH from Straight Talk. And ya know what....NO IGNORANT CONVENIENCE FEE!

Convenience Fee for Online Payment?

What is this that I am hearing about a $2 convenience fee for making a payment online? VZW, say it isn't so!

Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-star...
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....

$2 Convenience Fee? I think NOT! See you later Verizon!

I just heard about a $2 "convenience" fee that Verizon will be charging for paying my bill on line. That's just not very convenient for me, so if it's true, I am taking my business elsewhere. I've been a Verizon customer for over 15 years. I haven't renewed my contract yet, so there's not a **** thing you can do to keep me except remove the fee. In fact, to keep me, you need to REDUCE my bill by $5 per month. How do you like that?
Please pass this along to whomever at your company cares, as if anyone really does.

GOOD BYE VERIZON!
Thank you for making my decision to leave very easy.
Verizon gets over $400.00 from me per month for all of my cell services. Hmmmm! Let's see. That is $4,800.00+ per year. I am sure another carrier would love to have my business.
I WILL NOT PAY $2 PER MONTH JUST TO PAY MY BILL ONLINE!

Convenience fee/surcharges

So let me see if I understand this. You already charge a surcharge to, "help recover or defray costs of taxes and of governmental charges and fees" (meaning you don't want to bear paying taxes) and now you want to charge $2, :to address costs incurred by us for only those customers who choose to make one-time bill payments in alternate payment channels (online, mobile, telephone) and who choose not to use the other options available to them..."
You greedy ******! My contract is up March 5, 2012. Nope. Not going to renew. You are already the largest carrier in the country...and you feel you need more money from your customers?! I'm done. Trust. Goodbye.

Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-star...
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....

Who is going to pay the proposed $2.00 fee? Not Me!!!

This is the same type of tactic used by Bank of America!!!...Additional fees for taking your money = taking my money to a new cell phone provider!!!

New to this forum. But I hope I can add my 2 cents worth. I'm not sure if Verizon is or isn't going to impose additional fees now or in the future. But several thoughts come to mind. First, it seems to me that imposing fees during a contract period would be a violation of the contract I signed threby rendering the contract null and void if I chose to find another provider. Second, this has got to rank as one of the most bone-headed decisions in recent memory. First Bank of America got their lunch handed to them by the folks they THOUGHT they were going to gouge. Then Netflix announced they were going to raise their rates and promptly lost 30% of their client base and an equal amount in their net worth. And now Verizon announces they want to go down this same road... Finally, Verizon called this fee a "Convenience Fee." If these managers really think it is more convenient for their staff to spend time going to the local bank and depositing checks, dealing with overdrafts, waiting for the actual transfer of funds to take place, etc. then they have got to be some of the most regressive and poorly educated managers in the business. For a variety of reasons our world is rapidly moving away from the use of currency and paper checks. As a "Tech" industry Verizon should be in the forefront of this movement. This lapse of judgement on their part has persuaded me NOT to have Verizon stock in my portfolio.

HT202696 What happens if Apple Support expires for a product? Does it mean there is no more help available and you are on your own just because you have an older Apple product?

We have a family of Apple products at home, and with every new one, we learn a new aspect of the Apple Life. After switching to iPhone 5S and struggling between some applications, I've decided it is time to upgrade rest of my older devices requesting an IOS Upgrade to 8.1.2 for weeks.
My older iPhone 4 didn't have an upgrade, which was not advanced enough anymore to carry a new software, this I understand. The upgraded iPod Touch and iPad Mini don't seem to have any problems with the recent changes so far. However, the older iPad (2) we had is messed up, just like many other people's as mentioned on the pages of these discussion groups. According to these user comments / complaints, it is obvious that upgrading to IOS 8.1.2 was not the right option to older version iPads just like it was not for iPhone 4; actually it shouldn't be an option in the first place.
On my previous problems with iPhone 5S, I've come to realise the practicality & functionality of the Apple Support system when contacted directly, instead of going through many discussion pages of people with same or similar problems where everybody is asking but just a few is replying. So, I wanted to give it a try to find a solution to my recent problems with iPad, but this time Apple Support pages replied with "Technical Support & Service Coverage are both Expired" message.
First, I did not know that Apple supported its users personally, and I loved it. Maybe this is because I didn't have previous problems with my old iPhone and iPad. Especially the Apple Support - Chat option I preferred, where I got help step-by-step from Apple operators. And then, I did not know that this service support was only for my devices until an expiration date, and this did not please me much.
Can anyone enlighten me on how to receive any response from Apple about what to do with problems of an old Apple device?

And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

I guess the problem come from me or I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?

I guess the problem come from me but I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?
One more thing. I just update my iphone that my boss gave to me but it seems to be like it giving me some trouble. My iphone was updated not too long and was successful. I try to lock into it and it telling me emergency call. I plug it to my itune and it telling me that the sim card is not valid or supported. So I inserted my sim card that I usually use to call and it still saying the same. Please help me get into it.

And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

Feeling Ripped Off By VW AGAIN!!!!!

My daughter and I had two horrible Samsung phones with QWRTY boards, the only reason we chose them in the first place. Over the 2 years we had them we replaced both of the original phones and one additional phone in less than 1.5 years. The original phones were replaced by rebuilt phones within 5 months of their activation. Since my daughter's second phone went bad after the 1yr warranty, we wound up borrowing a phone from a friend to get her through the 2 year contract.
When it came time to finally upgrade the pieces of garbage we had we didn't have many choices. The same phone or a basic phones with no features which would have cost about $50. Red flags flying already. I caved and upgraded to 2 smart phones which joined my husband's basic phone. The salesperson said we needed 2 gb of data. The guy said I'd be saving money and that it wasn't going to cost me that much more.
Got my first bill and freaked out. My bill more than doubled!!!!!!!!
I hate Verizon! I hate Verizon! I hate Verizon! Did I mention that I hate Verizon!
Oh, and yeah, here's an interesting tidbit. I tried to pay my Verizon bill at the Verizon store with cash and they told me that there would be a $3.00 service charge for me to make the payment. SERIOUSLY VERIZON???????? Charging to pay cash???????
Maybe it's time for all of us to speak out loudly against the Verizon Rip Off.

AntonioC
Seriously...... a $3 convenience fee to pay cash for your bill at a Verizon store? Going to the store is not a convenience. It's just another way VW is ripping off the customer.
By the way, another rip off was the $27 case I bought for my daughter's phone at the Verizon store that broke within a week because she had to keep taking the case off the phone in order to get the adapter cord to work properly so her phone would charge. Going to the store is not a "convenience" but now I have to make another trip back there to get this resolved. Nothing is ever easy with VW.
And yeah, my phone still drops calls, a lot.
I don't believe for a minute that Verizon loves its customers. They just love the money they keep squeezing out of us.
Sorry Antonio, nothing against you personally, I know you are just towing the corporate line.

How can I gift a tv show to someone in another country?

I bought two shows for a relative in Holland. He said he can't watch them because the code is only valid in the US. Wondering what I can do. Thanks.

I am very confused by this. I'd happily buy the shows through a sort of "Dutch itunes store" or something and even pay a markup for the conversion of currency or a "convenience" fee, etc. But I "gifted" the show, so why should it matter where the recipient is when they are receiving a gift? I can purchase the dvd online and have it delivered, but I can't just send the itunes version in a similar way? I thought this was supposed to be the convenient option.
Good thing there's no hassle-free alternative to legal means out there, or else this would be a profoundly stupid restriction!

Western Wisconsin 4G phone data outage

Eau Claire, Wisconsin data outage. I use a 4G Razr in a 3G area. Last night, about 8 PM, 3G data was no longer available. At 10 PM I called Verizon and they said that they have had problems from the beginning of the week regarding data and 4G phones, even in a 3G area. It is now 8 AM, 11/18, twelve hours after my data outage began, and I am still zero G. The 3G Blackberries in my company have experienced no data interruption. As the Verizon rep said, the problem is with 4G phones.

It has been up/down/up/down since at least 3:30pm Central Time. I didn't notice when it exactly started because I was on WiFi at home most of the day. Turned off WiFi when I left the house and noticed no network at all.
Sucks that it takes out 4g phones, even in 3g mode. My wife's 3g only phone was not affected.
On the bright side, no more threat of $2 'convenience fee'

4g phone outage in Midwest

Just got off the phone with Verizon support. The midwest is having issues with the 4g phones. 3g only phones seem to not be affected. So if you have a 4g phone in the midwest, there are issues with data (no 3g/4g). They are having reports and told me they are experiencing problems.
FYI...fun time again people.

It has been up/down/up/down since at least 3:30pm Central Time. I didn't notice when it exactly started because I was on WiFi at home most of the day. Turned off WiFi when I left the house and noticed no network at all.
Sucks that it takes out 4g phones, even in 3g mode. My wife's 3g only phone was not affected.
On the bright side, no more threat of $2 'convenience fee'

2.00 fee is crazy

I already pay an adminstrative tax on my bill for each phone line that I have , my bill each month is 245.00...plus all the other taxes and surcharges you can think of to charge your customers.. this is to much that i have to pay 2.00 more to pay my bill

OKAY VERIZON, how stupit can you be. From the looks of this fee you are not thinking about your customers but only of a new way to screw us. You are the highest priced Cell company on the market and now you want more money. All of this because we pay on time. What a joke this is. So today I stopped paperless billing. I will get the bill in my mail box, write a check to you so that you get it on time (I hope). Then once my contract is up, soon on one phone, later on the other. I will end the contract (which we should not have in the first place, because if we like the company we are not going to leave it. I have been with you since 1998) and go to cricket. I can be getting more features for all most 80 a month for the two phones than I am paying you. I did not think of this, every two years I get a new phone with a new contract. How stupit am I? Then you want to add another $2 to my bill which means millions of dollars more per year to a company getting rich off us already? How stupit are you? You are going to lose a lot of customers over this. Times are hard for a lot of people. Prices for food, clothes, housing, gas, and all things have gone up and you Like "Bank of America" and others want to add a fee for using our money to help your company get paid on time or use of a easier convenience. So we go back to the harder slower, less green, and hope the mail gets to you on time. I am not going to let you take money out of my account. I want to go over my bill before paying you because of hidden charges like this one. Apps that I have not asked for, Higher tax rates, and such. Beside, it is to easy for hackers to get information from companies like yours.
Don't do this. Hear the voice of your customers!!!!

$2 convenience fee

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